Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 1 out of 5
    Review left on 24 Nov 2020

    Refrigerator purchase

    Delivery service was amazing. The sales rep I dealt with was unresponsive to my phone messages & emails as I waited more than 8 weeks without a fridge for an order that was supposed to arrive in 4.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We regret to hear the poor experience you have received regarding the lack of communication with your sales representative. Unfortunately due to the global circumstances we are experiencing a lot more delays compared to normal from the manufacturers. We again apologies regarding the lack of communication regarding your sales representative. Kind regards CAS

    Reply created 29 Apr 2021
  • Review from John
    Rating: 5 out of 5
    Review left on 24 Nov 2020

    Good Source for Appliances

    I've bought several things from them and have been happy. They are always willing to take a few dollars off the lowest advertised price. Prompt delivery and set-up. Most recent purchase was a washer and dryer.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very happy to hear the great experience you have received in CAS. We do try our very best to offer the best prices we can for our customers. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 29 Apr 2021
  • Review from Victor Kun
    Rating: 5 out of 5
    Review left on 21 Nov 2020

    Maytag washing machine

    My washing machine broke down. It was costly to repair it. I went on the internet and look up some deals and found some for the make I wanted. I called CAS (I bought from them a dryer before) and I talked to one of their sales people (Liam). He was very helpful and in 15-20 minutes we struck a deal. Got the appliance exactly when we agreed to have it delivered. Great service.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very happy to hear the great experience you have received regarding new appliances. Kind regards CAS

    Reply created 29 Apr 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 3 out of 5
    Review left on 21 Nov 2020

    Finally my dryer had water supply connected

    Original crew was sent twice. They were not professional and zero customer service. The 3rd time crew they sent were very polite and professional. Finally after 3 weeks of having my washer installed I had the water supply for the dryer connected.

    Answer from pro:

    Dear Customer, Thank you for your review. We are happy to hear that you have enjoyed your shopping experience with us. Kind regards, CAS

    Reply created 29 Apr 2021
  • Review from Thierry Sénécal
    Rating: 3 out of 5
    Review left on 21 Nov 2020

    Godd service but delay in shipping

    We have a good experience of purchasing and delivery overall. Perhaps, CAS had problem to ensure all our appliances qere available at the date due, and they couldn’t borrow us the missing appliance for the period of delay.

    Answer from pro:

    Dear Customer, Thank you for your review. We are happy to hear that you have enjoyed your shopping experience with us. Kind regards, CAS

    Reply created 29 Apr 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 21 Nov 2020

    Dishwasher

    Excellent customer service from my first call with Derek Cameron, my communications through the processing and confirmation to the delivery just three days later. I would have no hesitation in recommending CAS.

    Answer from pro:

    Dear Customer, Thank you for your review. We are happy to hear that you have enjoyed your shopping experience with us. Kind regards, CAS

    Reply created 29 Apr 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 20 Nov 2020

    Gas stove

    Rebecca at CAS Markham was very helpful and the delivery team was great! Pricing was very good and I would definitely recommend to family and friends. Looking forward to making future purchases with them.

    Answer from pro:

    Dear Customer, Thank you for your review. We are happy to hear that you have enjoyed your shopping experience with us. Kind regards, CAS

    Reply created 29 Apr 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 20 Nov 2020

    Refrigerator - worst customer care

    Purchased a floor model fridge with no dents or scratches, however the fridge that was delivered had 2 dents and many scratches. Contacted customer "care", sent them pictures as proof of purchased fridge with salesrep in the photo and damaged delivered fridge. Asked for exchange or refund or repair support. Got denied all of it, there was no support or resolution, was offered $50! Which is more than what delivery costs! Worst customer service EVER.

    Answer from pro:

    Dear Customer, Thank you for your review. We are happy to hear that you have enjoyed your shopping experience with us. Kind regards, CAS

    Reply created 29 Apr 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 20 Nov 2020

    Dryer

    After shop around the city. I find the good company which can provide professional advice & good services! I will recommend my friends to go with CASin the future. Thanks!

    Answer from pro:

    Dear Customer, Thank you for your review. We are happy to hear that you have enjoyed your shopping experience with us. Kind regards, CAS

    Reply created 29 Apr 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 20 Nov 2020

    Frigidaire Range, slide-in, stainless steel

    Purchased the range on Tuesday... * had positive experience in the store. The salesperson was helpful and not pushy and negotiated a discount as had been advertised. * the range was in stock Delivered on Friday in the same week... * excellent advance notices * right on time * carefully removed old stove and carefully brought in the new appliance, no damage to doorframes or new appliance This review is based on the purchase & delivery experience only. I have not yet used the new range. Betty, satisfied customer

    Answer from pro:

    Dear Customer, Thank you for your review. We are happy to hear that you have enjoyed your shopping experience with us. Kind regards, CAS

    Reply created 29 Apr 2021
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