Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 23 Oct 2020

    New Appliances

    We purchased four appliances (and paid to have the four old ones removed). We had them delivered to our condo. We found their tracking link really helpful to let us know their arrival time to put the elevator on service. The three men who delivered were professional, courteous and efficient. Very impressed with the service!

    Answer from pro:

    Dear customer,  Thank you for letting us know hope your experience was and letting us know hope the tracking system was helpful. We really appreciate all the feedback on our teams. Regards CAS

    Reply created 3 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2020

    Fast and easy

    I needed a new dryer. I called and placed the order with CAS. It was easy and hassle-free. And they even delivered the very next day. I can finally have dry clothes again. Thank you!

    Answer from pro:

    Dear Lucas, Thank you for your purchase and we are glad you have warm dry clothes again :) We hope to do business with you again  Regards CAS we apologize for not responding to you sooner. 

    Reply created 3 May 2021
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 22 Oct 2020

    Bitterly Disappointed

    Chose CAS for their 'white glove service' Delivery was rushed and very unprofessional. I Sent multiple emails and follow up phone calls to customer service with no avail. The floor was damaged/scratched at our entry and this too has not been resolved. Wanted to support local...Will be shopping elsewhere next time.

    Answer from pro:

    Thank you for your review. My apologies for any difficulties you are having getting a response. Would you please contact our Customer Care team at cs@caslp.ca and provide your order number so that we can address your concerns directly? Regards, CAS

    Reply created 26 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Oct 2020

    New washer and dryer

    It took 3 weeks but understand the circumstances with this Covid environment. Called on Tuesday to say they would deliver in two days. Delivery was on time and seamless so very pleased.

    Answer from pro:

    Dear customer,  We apologize for the wait to get your appliances a\p covid. But we are glad you received everything and everything went well. Thank you for your purchase and review.  Regards CAS

    Reply created 3 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Oct 2020

    Appliance Delivery

    Given layout of my house makes delivery of large items difficult. Delivery took longer than expected but the men were great about removing box, front door of house and bottom of fridge to make it happen. I appreciate the they care took so to not damage the house.

    Answer from pro:

    Dear customer,  Thank you for your review, We apologize for the team taking so long, but we are glad they paid attention and made sure everything went well with no damages. We hope you are enjoying your new fridge and hope to do business with you again in the future.   Regards CAS we apologize for not responding to you sooner. 

    Reply created 4 May 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 21 Oct 2020

    LG fridge

    The service from Brian at the Laval QC location was great. He addressed all my concerns. The price was very competitive. Delivery prompt & courteous. All in all a 5 star experience.

    Answer from pro:

    Dear customer,  Thank you for taking the time to leave a review, we are thrilled to hear that your sales representative was able to assist you and provide what you needed.    Regards CAS

    Reply created 4 May 2021
  • Review from Karen Orescanin
    Rating: 4 out of 5
    Review left on 21 Oct 2020

    Kitchen Renovation

    We ordered the appliances pre-COVID and were happy with the service. Delivery became a problem in the latter stages, but this was due to the pandemic and we were in the same boat as many others. The company did do it's best to help us during this time.

    Answer from pro:

    Dear Karen, Thank you for your review, we appreciate your business, we apologize for the delays due to Covid-19.  Regards CAS we apologize for not responding to you sooner. 

    Reply created 4 May 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 21 Oct 2020

    Excellent customer service and customer after care

    Sales staff provided excellent guidance at time of purchase. Item was delivered ahead of schedule and sales and customer care staff also provided excellent after purchase service that helped to solidify my confidence with product and CAS.

    Answer from pro:

    Dear customer,  we are thrilled to hear about how swift and easy your experience was, so we want to thank you for writing a review.  Regards CAS

    Reply created 4 May 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 20 Oct 2020

    Iremove install washer dryer

    Amazing. There was no mess bc and fast and friendly. The service was top notch and after installing they asked if I was satisfied and if there was anything else they could do.

    Answer from pro:

    Dear customer,  Please accept our gratitude for taking the time to send us your review. We value all feedback and will pass it on to the team so they will know how they did.  Regards CAS we apologize for not responding to you sooner. 

    Reply created 4 May 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 20 Oct 2020

    Needed new fridge

    Needed a new fridge and had already bought a kitchen through Canadian appliance source and I had a great experience so bought a fridge from them this time! I'll definitely buy again from them ! :)

    Answer from pro:

    Dear customer,  Thank you for the purchase of your new fridge We hope it's keeping everything nice and cool :) Thank you for your review and we hope to do business with you again.  Regards CAS we apologize for not responding to you sooner. 

    Reply created 4 May 2021
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