Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 10 Sep 2020

    Kitchen appliances

    Bought four new kitchen appliances in June 2020. Received the last two items in September 3 months later. The holdup was apparently due to the manufacturer. Obviously no fault of Canadian appliance store. But in trying to follow up on what was happening, customer Service was not very helpful. Also we do have an issue with one of the appliances which we have called and emailed about but have not yet received a response two weeks later. I fully understand in our current climate that everything is delayed and backed up however I still expect if customer service says they’re going to be return my call the next day that they will in fact do that.

    Answer from pro:

    Hello, Your feedback is very important to us. We apologized that for the delay with some of your appliances. Due to the impact of the Covid-18 pandemic, there have been many manufacturing delays with products. We are happy to hear that you finally provided with the purchase appliances. We hope that you enjoyed the appliances and your purchase with us. Thank you Kindly, CAS,

    Reply created 7 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2020

    Hydro 1 affordability fund ( refrigerator)

    Applied to hydro 1 affordability fund. Was accepted based on hydro usage and income. Was eligible for energy star rated refrigerator and dehumidifier replacement. Products were delivered today Sept. 10 2020. Very satisfied with the program, Canadian appliance source and delivery persons.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very happy to hear about your great experience with us, we look forward to assisting you in the near future. Kind regards CAS

    Reply created 7 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2020

    Stove

    We've bought from CAS for many years when they had just the one Toronto Store. We are glad they've spread all over to other Cities and continue to find them reliable and speedy.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very happy to hear about your great experience with us, we look forward to assisting you in the near future. Kind regards CAS

    Reply created 7 May 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 9 Sep 2020

    Stove

    Very fast delivery and good price. I am satified for my purchase. I recommand this store. My stove is in my kitchen and the guy put it in his place.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very happy to hear about your great experience with us, we look forward to assisting you in the near future. Kind regards CAS

    Reply created 7 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2020

    Fridgidaire Chest Freezer

    They had the freezer in stock whereas most stores did not have it. The white glove service was exceptional. In and out in minutes. Shipping time was within a couple of days too. Very happy.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very happy to hear about your great experience with us, we look forward to assisting you in the near future. Kind regards CAS

    Reply created 7 May 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 9 Sep 2020

    Frigidaire Fridge

    Great company to work with. It was an easy purchase the product was exactly as advertised and they delivered quickly. They came early! Which was amazing and they were in and out in about 10 minutes. Would highly recommend.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very happy to hear about your great experience with us, we look forward to assisting you in the near future. Kind regards CAS

    Reply created 7 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2020

    Home owner

    If you need new appliances this store is the best place to shop staff is knowledgeable and helpful very friendly service they don’t ignore you like others do I will always shop there

    Answer from pro:

    Dear Customer, Thank you for your feedback. We appreciate your kind words regarding your experience with us at CAS. Kind regards CAS

    Reply created 7 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Sep 2020

    Pleased with our brand new Amana washer and dryer

    Finally Had our brand new Amana washer and dryer installed after a week's waiting for the stacking kit (the laundry room is rather small). Have run a number of laundries and both the washer and dryer did a good job. The noise level is lower than the old ones. Rather pleased with them. The delivery and installation service was excellent.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We appreciate your patients regarding the long delays for your new appliance, unfortunately due to the global circumstances we are experiencing a lot more delays compared to normal times. We are pleased to hear once your appliances arrived the delivery and installation went accordingly. Kind regards CAS

    Reply created 7 May 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 5 Sep 2020

    freezer

    Customer service was a pit, sales wanted sales information on items were often incorrect saying something was in stock, no its on back order after purchase was told it would be in at end of December as soon as I wanted something else or cancel was told it was ready for delivery seem a lots of confusion going on between deptments

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are sorry to hear you did not have good experience with our sales and customer care team. Due to the global circumstances we are experiencing a lot more delays from the manufacture compared to normal, due to this reason our appliances are fluctuating a lot at the moment we do apologize for this inconvenience. Kind regards CAS

    Reply created 7 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Sep 2020

    Great service from Nick. The delivery guys were quick, professional and courteous. This is our second purchase at cas and we keep coming back for the excellent service and quality.

    Nick has been fantastic with us and the delivery guys that came today were very professional and courteous. I would recommend cas to anyone for appliances and solid customer service.

    Answer from pro:

    Dear customer, Thank you for your feedback. We are pleased to hear you have had a great experience with both our sales and delivery team. We are pleased to hear this have been your second purchase with us. Kind regards CAS

    Reply created 7 May 2021
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