Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 1 Sep 2020

    Frigidaire gallery Gas range with air fryer and caloric range hood

    Amazing experience and good discounts. Competitive price. The delivery was on time and the delivery men were so careful and well mannered. I will Definitely recommend their service.... About the product , not yet installed but will be good I believe.

    Answer from pro:

    Dear customer,  Thank you for your review and for purchasing your new appliances. We're glad to hear our delivery team took their time and were polite, lets u know we're doing a great job.  Regards CAS

    Reply created 11 May 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 1 Sep 2020

    purchase of gas range

    Helpful salesperson, constant updates via email and web, delivery crew professional, careful and efficient. Vendeur et livreurs parlaient français. Livreurs ont eu le souci de déposer le poêle au bon endroit.

    Answer from pro:

    Dear customer,  Thank you for your review. We are glad that we were able to deliver your appliance and we are glad that you are satisfied with the service.  Hope to do business with you again  Regards CAS Cher client, Cher, Merci pour votre avis. Nous sommes heureux d'avoir pu livrer votre appareil et nous sommes heureux que vous soyez satisfait du service. J'espère refaire affaire avec vous Cordialement

    Reply created 11 May 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 1 Sep 2020

    Kitchen appliances

    Canadian Appliance Source is the go to place for one's appliance needs. Their sales team (esp. Ahmed S) was really helpful and provided useful guidance all the way. Also, their services are excellent.

    Answer from pro:

    Dear customer,  Thank you for taking time out to write a review, we appetite your business . We are thrilled to hear our team was able to take care of you. We hope to do business with you again :)  Regards CAS

    Reply created 11 May 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 1 Sep 2020

    Bought appliances for my new home.

    Bought my kitchen appliances from CAS in July 2020.All appliances delivered except Fridge.Had to wait 3 months for fridge ordered as it was in back order.Didnt get the chosen fridge model I purchased.Had to settle for another model which didnt compliment range bought.very disappointed CAS do not give loaners while waiting for delivery of ordered appliance which was delayed. Lessons learnt - if you are purchasing appliances ask the store if they give loaners before purchasing anything.Covid -19 messed up my delivery options for sure.otherwise pleased with CAS.would not use them again.

    Answer from pro:

    Dear customer,   We appreciate your review and regret the delay in delivering your appliances. All appliances coming over the border were delayed by Covid-19. We don't keep used appliances for loners but I want to apologize for the experience you have had.  Regards CAS

    Reply created 11 May 2021
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 31 Aug 2020

    New fridge - doesn't work - no support from company

    Bought a new fridge, assuming that going to a local Toronto company would give me better service than just buying the same model at the lowest price on the Internet.... I was wrong. The freezer still doesn't work properly - the door frame has ice build up every day. The manufacturer has come once and can't fix it. The manual provided was not for the specific model we got so also there are programming things that we cannot use. The Salesperson knew what our lifestyle situation was and didn't provide us the right fridge in the first place (my fault as much as the salesperson's). When I tried to engage CAS's service department I learned quickly that "Service" simply means that they will service the ordering and delivery. Any post delivery questions they tell me to call the manufacturer. I wanted to return the product and upgrade to something better but they refused that also because the delivery guys had taken the box away and I had plugged the fridge into the wall meaning that now they consider it used. I had our salesperson speak with the manager and I was told that my options were to live with it or try and sell it on Kijiji. I'll never buy again from CAS and instead will just buy the product I want at the lowest price online. Buyer beware. CAS Service only means they manage the sale and delivery, which is simply order management, not service.

    Answer from pro:

    Thank you for your review. My apologies for the fact that your fridge is not functioning properly. Please understand that CAS does not manufacture any of the appliances we sell. As the manufacturer holds the warranty, they are responsible for all functional issues. My apologies for any inconvenience. Regards, CAS

    Reply created 8 Sep 2020
  • Review from Vivakanand Jaikaran
    Rating: 5 out of 5
    Review left on 31 Aug 2020

    Purchase has range and hood extractor

    Been saving for new stove and range and remodel our kitchen for a few years now and finally I was able to come up with enough money for this project to be realised. Thanks to Canadian Appliances Source for the reasonable prices

    Answer from pro:

    Dear customer,  Thank you for your review, We are glad our prices were low and you were able to get a good deal. We appreciate your business and hope to see you again  Regards CAS

    Reply created 11 May 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 31 Aug 2020

    Waited for 2 and 1/2 months, still no range hood

    I ordered and paid for a range hood back in mid June. Sales staff promised me that it would be ready for pick up by Aug 28th. The time came and gone. I called their showroom, no help, said that they don't deal with online sales. Emailed the original sales rep, only got one line response that it is still 'in progress'. Tried their on line chat services, same deal. No response. I would never buy anything from this company again!

    Answer from pro:

    Thank you for your review. My apologies for the delays with your order as well as the lack of communication from your sales representative. Please understand that all North American manufacturers are experiencing production issues due to the current environment and therefore there have been significant delays with their supply of product. My apologies again. regards, CAS

    Reply created 8 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Aug 2020

    Buying some new kitchen appliances

    We went to CAS store on a weekend. Here's the first good thing about them. They're open on weekend, but make sure to check the working hours before you hit the road. The saleslady was very helpful and we made our purchase in less than half an hour. The delivery was after three days, and we were happy with the delivery and the quality of the service of the logistics contractor.

    Answer from pro:

    Dear customer, Your feedback is greatly appreciated. We are glad to hear that our team was able to provide quality service to you. We hope that enjoy your purchase with us. Thank you kindly, Cas

    Reply created 11 May 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 29 Aug 2020

    kitchen renovation

    The showroom is very attractive and floor samples have many product to choose from. Tim our sale person\'manager gave us his undivided attention and help us a lot. The appliances was delivered on time.

    Answer from pro:

    Dear customer, Your feedback is greatly appreciated. We are glad to hear that our team was able to provide quality service to you. We hope that enjoy your purchase with us. Thank you kindly, Cas

    Reply created 11 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Aug 2020

    Delivered

    Tom was Fantastic. Was not pushy but showed us all of our options. Made buying a new fridge enjoyable. New fridge in, old fridge out. No muss, no fuss. Fast and careful delivery. Highly recommended.

    Answer from pro:

    Dear customer, Your feedback is greatly appreciated. We are glad to hear that our team was able to provide quality service to you. We hope that enjoy your purchase with us. Thank you kindly, Cas

    Reply created 11 May 2021
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