Canadian Appliance Source reviews (5184)

Found online a Bosch dishwasher from CAS at good price and bought it with VISA card. 10 days later they admitted not having it and unable to deliver it. Offered to upgrade my order to a more expensive unit which I didn't want. Another week went by and they still not refunded the purchase price, meanwhile the month ended and I have to pay VISA $766 for the nonexistent dishwasher. Looks like this has to go into VISA Dispute Center to get refunded. Guess what! The dishwasher (call it the catch from now on) still on their website luring customers in. Why did I still gave 2 point after this? I am or rather I was a returning client and previous very satisfied with other purchases.

We were shopping around for a bar fridge and a side by side fridge and happened upon this store. Trevor was great!! No pressure and excellent advice. He went above and beyond to help us out. The kitchen reno that we were planning wasn't for a few weeks, well it turned into months, but there was no pressure and they were available when we needed them. Five + stars for Trevor but the head person of the delivery team had a bit of an attitude, hence the 4 stars. I know where I'm going should I ever need a new appliance

I had excellent service from Trevor when I was just browsing and sought information and advice about three kitchen appliances for a renovation next year. He did not pressure me to buy at the time. I returned with my husband at which point Trevor offered us more information and very competitive prices on a cook top, wall oven, and refrigerator. The extended warranties were also well-priced. We won't take delivery until next year, but so far we have been very satisfied with this company's sales and service. Although this review lists us as in Toronto, we are in Ottawa and Trevor is at the Merivale Canadian Appliance Source.

All they got is cheap prices. Customer service and delivery is second to none. The way the company structured is that if somebody screwed up there is no one to blame as sales department will point fingers/shift blame to delivery bookers and delivery guys will shift blame on management and there is no one that takes responsibility. Sales people can only do sales, they are not responsible for failed deliveries or service or other externalities. What happened was that i ordered delivery for 2 sets of appliances for two houses. First week they send two guys and they deliver everything but a fridge which "needs a 4 man delivery" so they take the fridge back. 4 Man delivery is done only on thursdays the delivery guys tell me, get this IT IS THURSDAY. So they screwed up booking. Fine i say after some bitterness. I go back to sales guy and he puts a note that next week it must be a 4 man team. Next week the guys show up 6:45 pm as a last delivery but 3 guys not 4 and they refuse to bring fridge in because its a 4 man job..... Calling sales --> he emails the delivery but reponse is monday in best case which literally means next thursday. Endless loop.

I bought an Amana refridgerator from CAS and I was day dreaming of my so cool fridge to come... Until the delivery men came with a first unit that showed a scratch on one side, a hump on the other and a major manufacturing defect: radiator scrubbing on floor and add to that that a caster was scratching my kitchen floor! I knew right from the start there was something wrong because the power cord was not folded tightly and fixed into the little square at the bottom of the back ( I have checked With Whirpool Canada ) but simply taped upward at the back of the fridge. I was already furious because I knew that I wolud have to spend a lot of money to feed myself out of my home but as if it was not enough, they came this morning with a replacement unit that showed a chip on the vinyl coating at the bottom of the left side and, once again, a power cord not where it is supposed to be. That was enough for me, I told the guys to take it back to the store and asked, demanded for a full refund. More, I tried to communicate with their Customer service many times by phone and emails and they just don't answer. The only time they did is when I agreed to give them a second chance to diliver with a replacement unit. Many emails, an attempt to communicate with them on Paypal and BBB Websites leading to no response at all. This is my worst ever online shopping experience, I am so angry I simply can't find the words to express it! Do yourself a favor: never buy from Canadian Appliance Source, they are totally disonnest people!

We were looking for 4 major appliances for our new place. I was searching online for a while and I found Canadian Appliances... They had a very good price in their website, so we decided to go to the store in Ottawa, Merivale road. We were greeted by Dan Thorenton. We had a great experience working with him. He was very professional, welcoming and patient. He answers all our questions... letting us know all the advantages and disadvantages of each appliance. He searched and offered us a very good price for each appliance. Thank you so much Dan.... We are very happy and satisfied.

We were looking to replace a 13 year old over the range microwave. We went to Canadian Appliance as they had the exact same one in an newer version. Dan was very helpful, suggesting we double check the depth of the old microwave as the newer versions were now deeper. He set up the account in store while we were there and then once we had checked the depth we called and confirmed the size was correct and the order was then placed. We will be picking up the microwave at the store and look forward to the same service.

First of all the store is beautiful. It's very well maintained and clean and had many different appliances and manufacturers on display. Way more than you would get at big box stores. Pricing is incredible. They are very competitive and will get you the right deal. My salesperson Alex was wonderful to deal with. He is professional, polite and courteous. No pressure when purchasing from him and I truly believe he has your best interests in mind. Why anybody would shop for appliances anywhere else is beyond me.

We looked around and did our homework; Canadian Appliance had the lowest prices around! We are very satisfied with our laundry set. It works beautifully and is nice and quiet. The colour is lovely. Dan answered all of our questions and was very patient. Highly recommend Canadian Appliance Source in Emerald Plaza - ask for Dan!

I recently moved from Montreal and I was in need of purchasing new appliances for my place. I went to this store and bought my new stove and fridge from Joseph and he handled the buying process and delivery smooth. He also followed up with me several times to make sure the delivery took place during a time convenient for me. Thank you Joseph and Canadian appliances in Toronto for making this experience as easy one,