Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jul 2015

    Frig, Washer & Dryer

    Gary in Ottawa helped tremendously to point me to a cost effective frig that fit my needs & space, all over the phone & internet. When my dryer cratered days later, I called him again for help and he was again very helpful and informative. Definitely best prices! Good service

    Answer from pro:

    Dear Customer, Thank you for your wonderful feedback! Thank you for choosing CAS as your appliance retailer! Kind Regards,

    Reply created 23 Aug 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 20 Jul 2015

    Washing Machine

    When our washer quit, we purchased a new one from Canadian Appliance Source in Mississauga. I had no good understanding of the new low water washers and it was not explained to me that there was no option to fill tank if desired. I thought it was an option! For some purposes such as using the machine for dyeing items, it is useless. I completely loathe the new machine. The same day it was delivered I called the store and politely explained my dilemma. When speaking with the sales man I was led to believe that I could make an exchange for a machine with the options I need. I also spoke to the store manager; however, I discovered that the next day the sales manager had put a "no return" notation on our account. His manner was surly and unpleasant. Never would I buy from this company again. I am completely dissatisfied with the product and the unpleasant attitude of the manager towards an unhappy customer.
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 19 Jul 2015

    New Appliances after Renovation

    We came to CAS looking for a good deal on quality appliances. We had been shopping around a little bit but found it frustrating to make decisions as always a couple of the items we wanted were not in stock. When we arrived at CAS "Daniel Torres" came to assist us. We explained that we wanted various appliances at a good deal and that they all had to be in stock. Daniel was very attentive and managed to get us better deals than we had seen to date, all matching "Kitchen Aid" and within our budget. I normally don't buy extended warranties but with so much electronics involved these days, surges etc., I prefer to have a five year no worry period and Daniel made that interesting as well so we are very happy with our purchase and service so far. I will give five stars if all is delivered successfully. Thank you CAS for making it easier to make our decisions.

    Answer from pro:

    Dear Customer, We appreciate your business and the time you took to submit your review. Thanks for your feedback. We look forward to doing business with you again

    Reply created 15 Sep 2021
  • Review from Marion Bogert
    Rating: 4 out of 5
    Review left on 9 Jul 2015

    Delivery of new freezer

    Our experience with this company was good, in large part because of Alex Polak. Original attempts to speak with sales reps were frustrating, but Alex was extremely reliable once I connected with him. Product selection was good. First delivery failed as product arrived damaged in original packing. Not delivery guys fault, but frustrating. We rescheduled and second freezer was damaged, again in original packing, but only a very small dent and we accepted product as it was. Delivery team very attentive and helpful. Freezers seem to be hard to find so we were happy to have one at all and they removed our old freezer for a small fee. I would use this company again.

    Answer from pro:

    Dear customer, Thank you for your feedback and business. We are glad that everything went well. Enjoy your new appliances.

    Reply created 8 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jul 2015

    All major appliances

    The measure of a great company is what they do when things go wrong. There was a slip up in the ordering and Matt and his manager at the Ottawa store went over the top to ensure we had the best service. I had ordered a propane stove for a new build when code prevented me from installing propane. Matt swapped it out for electric without hesitation. When deliveries were unexpectedly delayed, the manager made good and gave us extra assistance. I would buy from this store again without a doubt. Their prices are the best, their service is the best.

    Answer from pro:

    Dear customer, Thank you for your feedback and business. We are glad that everything went well. Enjoy your new appliances.

    Reply created 8 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jul 2015

    appliance purchase

    Angelo did a great job in selling us a wall oven. He took the time to get the correct unit to fit our space as we replaced an older unit. He made the buying process very easy. Thanks

    Answer from pro:

    Dear customer, Thank you for your feedback and business. We are glad that everything went well. Enjoy your new appliances.

    Reply created 8 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jun 2015

    Washing machine

    Mr. Sutherland approached us in a friendly articulate manner. His product knowledge was excellent and he answered all pertinent questions towards our decision to purchase our new washing machine. He was very helpful in getting our machine delivered in a timely manner as we were on a tight schedule. We would not hesitate to recommend him to friends/family in search of appliances.

    Answer from pro:

    Dear Customer, We appreciate your business and the time you took to submit your review. Thanks for your feedback. We look forward to doing business with you again

    Reply created 15 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jun 2015

    Kitchen renovation

    It was wonderful first time meeting with Jeff who gave is a lot of good information to help us narrow our search. The second time was even better when we purchased the stove at a fantastic price based upon internet savings.

    Answer from pro:

    Dear customer, Thank you for your feedback and business. We are glad that everything went well. Enjoy your new appliances.

    Reply created 7 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2015

    Office kitchen appliances

    I purchased a fridge, dishwasher, and microwave from Canadian Appliance Source in Ottawa. Alex P. helped me select the right appliances for the office at our startup. I was very impressed with his knowledge, professionalism and customer service. Very pleased with all of the appliances. If you're shopping for appliances, ask for Alex at the Canadian Appliance Source on Merivale Rd.

    Answer from pro:

    Dear customer, Thank you for your feedback and business. We are glad that everything went well. Enjoy your new appliances.

    Reply created 7 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jun 2015

    Kitchen reno

    Alex P was excellent I will go back to see him again. Fast ,efficient ,courteous I would recommend him to anybody that needs appliances to renovate there kitchen or washer and dryer tx again

    Answer from pro:

    Dear customer, Thank you for feedback and business. We are glad that everything went well . Enjoy your new appliances.

    Reply created 7 Sep 2021
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