Centennial Windows & Doors

Rating: 4.7 out of 5

Centennial Windows & Doors reviews (430)

  • Review from Howard Hunter
    Rating: 5 out of 5
    Review left on 14 Aug 2017

    Bedroom Windows and Front Door

    Zack and Jeff did a great job installing our windows and door. They were friendly, very efficient and left a neat and tidy job site. They also took time to answer all questions.

    Answer from pro:

    Thank you for sharing your Centennial experience. We’ll be sure to pass your comments along to Zack and Jeff.

    Reply created 15 Aug 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 21 Jul 2017

    Windows and Front Door

    Installation was done well and adequately cleaned the site afterwards. Products were produced as described, but order time and installation date was later than originally anticipated. Although price was agreed upon before and there were no additionally costs, it was likely more expensive than several competitors.

    Answer from pro:

    Thanks for the review, David! We hope that you're enjoying your new windows and doors.

    Reply created 21 Jul 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 13 Jun 2017

    French Door Fiasco

    In the fall of 2016 we ordered a new French Door and 2 front bay windows from Centennial. We were "wowed" by their saleswoman who showed us how their technology is superior. There were also not a lot of negative reviews on line. We should have known better. The installer that Centennial used is no longer working for the company (or so we are told). Both the front windows had major drafts, and the French Door actually had pieces missing from the install (thus, they said, explaining why the door leaked when there was any combination of rain and wind). They have been back to my house 3 times, and they still have not fixed the problem. There are currently puddles in my kitchen. Their warranty is as good as the people who stand behind it. Getting through to the service department is almost impossible, and you are greeted by a voice message indicating that they will call you back in 24-48 hours (don't count on that). Contacting the website help desk can usually speed up the process, but then again...dont' count on it. They must be REALLY busy with repairs. When managers call you they seem concerned, but they never follow up to see if you are happy. We are now at the lawyer stage. I advise you find another company and save yourself the grief that we have experienced.

    Answer from pro:

    Thank you for bringing your concerns to our attention. We’re reviewing your situation with our installation manager who will be contacting you today.

    Reply created 13 Jun 2017
  • Review from Customer of Centennial Windows & Doors
    Rating: 4 out of 5
    Review left on 9 May 2017

    Front entry door and 5 bedroom windows

    I found the service to be very good but slow to come out to do the initial install. They left a big mess after the install even though they are supposed to clean up. There were multiple cancellations when the new front door had to be replaced due to a defect but there were never any questions or hassles about it. It was disappointing that a new door would have issues so early on, but they honoured their warranty which was the reason we hired them in the first place. I am confident that despite some defects we made the right choice choosing Centennial windows.

    Answer from pro:

    We sincerely apologize for the troubles you experienced and appreciate you bringing your concerns to our attention. We truly value your feedback and will use it to improve our customer experience in the future. Thank you for trusting us with your replacement door project and for taking the time to share your Centennial story.

    Reply created 9 May 2017
  • Review from Customer of Centennial Windows & Doors
    Rating: 0 out of 5
    Review left on 13 Apr 2017

    Windows and doors

    WORST customer service ever. Will NEVER buy from them again or recommend to friends. Product is good but getting assistance after installation is next to impossible. Tried several times and when they did come out they indicated they would return but never did and would not return calls.

    Answer from pro:

    Hello, We sincerely apologize for any inconvenience that you’ve experienced. We would like to discuss this situation and make things right for you, but we cannot locate you in our system. Please call our Marketing Supervisor Lindsay McGhie at (519)451-0508 so that we can look into this for you.

    Reply created 17 Apr 2017
  • Review from Vello Tou
    Rating: 1 out of 5
    Review left on 9 Feb 2017

    Bad Company Ignored Call For Service to door.

    The work they did appeared to be OK but after two years the door lock disintegrated. I tried several times to reach the original salesman but heard nothing back. Having no other choice, I called a local locksmith and had the lock cylinder replaced at a cost of just over $150

    Answer from pro:

    Dear Vello, We sincerely apologize for any inconvenience that you’ve experienced. We would like to discuss this situation and make things right for you, but we cannot locate you in our system based on the information provided in your review. Please call our customer service department at 1-800-265-1995 so that we can look into this for you.

    Reply created 10 Feb 2017
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 1 Feb 2017

    Front Entry Door and sidelite

    Door looks great from the sidewalk but is actually junk. Shortly after installation we realized it does not seal properly. Two service staff later with differing opinions, they think it is warped. Waiting for a replacement door but now it is 2 months later and we have discovered the weather stripping along the bottom is already torn. The door was overpriced and I would really just like my old ugly door back. I wish we had gone to Fersina windows again. Very disappointed ☹️

    Answer from pro:

    Dear Michelle, Thank you for taking the time to bring your concerns to our attention. We sincerely apologize for any issues that you have experienced. After our discussion today we look forward to correcting the issue when we come out on February 10th.

    Reply created 8 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2016

    Door and window installations

    I have used this company 2 previous times and why change when something is done right so I hired them to replace my front door and 1 large window ( double hung) and a fixed side window. The saleman is your typical sales fellow but he does explain the quality, the process of having everything installed and the breakdown of costs pretty good. The product is higher end on the cost scale but you get what you paid for. Excellent lifetime warranty, even with the sale of your house, it gets passed along to the new owners. The quality of the windows and doors surpassed what I was expecting and the service goes above and beyond what is offered in todays life. The installers on all of my installation occasions are courteous, respectful, answers all questions ( as silly as it may seem) do a fantastic clean up job and also gave me a hand in hanging up curtains and moving furniture since due to a knee operation I was limited in what I could do around the house ( they even asked if there was anything else that needed to be carried or moved before they left) I highly recommend this company and if I had anymore windows or doors to replace I would use them again.

    Answer from pro:

    Dear Tiiu, Thank you so much for the wonderful review! We love hearing from our happy customers and we hope that we continue to exceed your expectations in the future. Thank you for being our customer.

    Reply created 25 Nov 2016
  • Review from Customer of Centennial Windows & Doors
    Rating: 2 out of 5
    Review left on 4 Nov 2016

    Door installation issues

    Chose Centennial based on warranty and recommendations for a new front door. Many errors upon initial installation. Crews were to return and correct/replace door twice and both times did not show up or provide adequate notice they would not be coming out. Crews finally returned to address issues, still not complete but installation manager is working hard to resolve our situation.

    Answer from pro:

    Thank you for taking the time to bring your concerns to our attention. We sincerely apologize for any issues that you have experienced. Thank you for discussing your concerns with us on Friday and again yesterday as we work together to find a solution.

    Reply created 8 Nov 2016
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 17 Jul 2016

    Getting service for repairs a nightmare

    Love the door but required service for faulty lock set. Door is almost impossible To open from outside. Called repeatedly and played phone tag for two weeks. When we called again was told staff had fixed the door the day before but no one came. Was then told that they would look into it and call us back but no phone call. Called them back and was told sorry we're really busy. Very frustrated particularly now that we are struggling to open the door from the inside. Fire hazard? Love the door, love the sidelight and was very pleased with the installation excepting the fact that the doorbell was never installed. Picked centennial due to the warranty and now am disappointed.

    Answer from pro:

    Dear Jane, We sincerely apologize for the trouble that you’ve had reaching our Customer Service department. Please know that this is not Centennial’s service standard. We’ve discussed your situation with our Service Manager and she will be contacting you directly by telephone. Thank you for reaching out to us and for giving us the opportunity to make things right for you.

    Reply created 18 Jul 2016
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