Vinyltek Windows

Rating: 4.2 out of 5

Vinyltek Windows reviews (41)

  • Review from Victor Li
    Rating: 5 out of 5
    Review left on 8 Sep 2016

    Windows replacement due to dry rot

    The product is only as good as the people who install them. Paul was upfront and open about costs from the very start and till the very end. Josh's and Bernard's crew were professional and took pride in their work. They went beyond what needed to be done when they discovered dry rot underneath the window sills and provided further protection and support to the walls. I will gladly be their references and back them up 100%!
  • Review from Karen Watson
    Rating: 1 out of 5
    Review left on 14 Jun 2016

    Replacement window

    Calls to service department not returned. The receptionist will not put you through to anyone else. Although the initial product/install was good the follow up service is nonexistent, you can not even get a call back. so I would not recommend them.
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 26 Jul 2015

    New Construction Windows

    Huge disappointment on delivery. Took 3 months to deliver windows. Suppose to take 19 working days. Small change to the order, Got push back to the end of the queue. I don't blame the salesman. It is their production scheduling not working.

    Answer from pro:

    Good Morning Danny, I was troubled by your review today, your business and experience is very important to us. I investigated various departments input and was pleasantly surprised by our internal performance! It is inaccurate to suggest a long production cycle based on your May25th start. We were informed June 10th, (nearly 3 weeks into our scheduling that your designer required a colour change. June 18, they submitted a B-Moore colour (stone brown) for us to match. That means the order is on hold. On june 30th, they approved the sample colour we provided and signed off. On that day, our published lead-time for custom coloured windows with STDL grids was 35 days. I learned this morning the order is scheduled to ship Aug 6th. We actually pulled your order ahead by 9 days (without knowledge of your dissatisfaction this morning). Danny, I am sincerely sorry we appeared to have disappointed you. However for a custom coloured, 468 grid patterned window package; I must side with our production crew. We produced your order in 24 days including the Stone Brown colour. Next time, we need to better explain the lead-times....in our business what seems to be a simple change (custom colour) literally stops everything cold. We don't build the windows and colour them, we colour the extrusion then build the windows. (after your paint arrives). Feel free to call me directly if you think we can do more to assist you. Sincerely, Ian ( President &CEO)

    Reply created 27 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2015

    New House Construction

    The enire back of our house faces south and almost all is windows & patio doors. We are so happy with the product, with all that sun, the windows stop all the heat. We highly recommend Vinyltek Windows, so happy we ordered their windows! (Vinyltek 6000 Series Windows, Vinyltek Patio Doors)
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Oct 2014

    window repair replacement

    We had our windows replaced by Vinyltek last winter, and this summer found one had a crack in it. The service agent came by promptly , replaced the window under warranty, They were clean and courteous and gave us no hassles. Excellent after sales service!

    Answer from pro:

    Thanks for the time you took to respond - we put a lot of efforts in after sales support - your satisfaction is our long term commitment. Please contact us with any future needs !

    Reply created 17 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2014

    new windows

    Did a lot of shopping around for windows, and found vinyltek to be the best quality. There are cheaper windows out there however I found the difference in price was not as much as you might think, but the difference in quality is quite large. I would not hesitate recommending their product to anyone I know.

    Answer from pro:

    thank you kindly Tina for your time and nice words...we are proud to have gained another satisfied client - please contact us should you need anything else.

    Reply created 12 Aug 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 5 May 2014

    Reno

    I purchased windows 2 years ago and was not happy with customer service at that time. Product is excellent though. I called Monday Apr. 28/2014 and again Wed. to get a quote. It is now a week and nobody has returned my calls. I guess they don't need my business or my sister's who is building a new house. Management needs to deal with the company's customer service.

    Answer from pro:

    Good Afternoon Sydney from White Rock, We have searched the records in Service, Sales and Shipping and have found nothing in terms of phone messages or notes. I would be very happy to take your call anytime, 604-540-0029. If you miss me at my desk, please leave your name and number so I can follow-up personally. Ian, President and CEO

    Reply created 13 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Feb 2014

    New Windows

    Vinyltek kicked serious butt on our window replacement. The house is 93 years old, and needed consideration of the trim and framing when installing the windows. We also wanted to preserve the old windows for upcycling. Vinlytek was quick, efficient, gentle, and cost efficient. The windows have added substantial equity and aesthetic value to the house, and I couldn't be happier.

    Answer from pro:

    Thanks for the kind words Dan - we are happy we have met your expectations..

    Reply created 13 Jun 2014
  • Review from Alarm Force Alarm Force
    Rating: 5 out of 5
    Review left on 17 Oct 2013

    Replacing our kitchen windows

    When it came time to renovate our kitchen, part of the project involved replacing our kitchen window wall/sliding doors. One of the suppliers we ended up procuring from was Vinyltek, which offered knowledgeable, professional and prompt service. They advised us on the best options based on our tight budget. They were able to work with our contractor as well based on the delivery timeline, too. We would not hesitate to recommend them to anyone.

    Answer from pro:

    Thank you Sasha - your experience is our best reward - we are glad we could help with your project.

    Reply created 13 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2013

    Window replacement

    We had single pane aluminum windows replaced on our 1940s home with wood siding. The quality of the windows over the Retrotek vinyl windows we had installed on our previous house are very noticable. These ones operate smoothly and were installed by in-house employees as opposed to contracted, smoking riff-raff with the crotch of their pants around their knees. The initial consultation was courteous and Vinyltek was patient with our renovation timeline.

    Answer from pro:

    Thanks Brian - and thanks for the business !

    Reply created 13 Jun 2014
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