My husband and I recently visited the store downtown as this was the closest to our house. While we had good assistance downtown, they did not have the table we wanted to look at on the floor and were directed to the Southside location. At the Southside store, we were offered assistance and the sale staff were not too pushy. They allow us to spend some time in peace (which I like) but were never too far if we had questions. The best part was a few weeks later, I went back to the Southside location and was sure I knew what chairs I was going to order. When I got there, I saw another one that I unexpectedly liked. One of the sales reps (a lady) noticed me contemplating two different chairs... she proceeded to grab the remaining 4 chairs from the back and bring them over to the front where I was at and set them up at a table and she sat there with me to ensure these would be comfortable (and fit) side by side. She gave her opinion on the style she like (but by no means was it pushy). She was calm and friendly. I used to work in a furniture store -she was not the stereotype. She made my decision easier and without feeling pushed in a certain way or bullied, which sadly sometimes happens. I wish I knew her name to give the shout-out. I heard about the return procedure/process and I am not jumping for joy about it. Wish it was easier if you change your mind and absolutely feel like if something went wrong, it could be a battle.
