Knight Plumbing, Heating And Air Conditioning Ltd

Rating: 4.8 out of 5

Knight Plumbing, Heating And Air Conditioning Ltd reviews (1374)

  • Review from Garth j tansey, Calgary, Alberta
    Rating: 2 out of 5
    Review left on 10 Dec 2025

    Install, Replace or Repair Sewer Main: Repair

    Got me booked quick. Sent a guy not prepared with proper gear who couldn’t finish. Booked another, waited 7hrs to find out they messed up booking. Finished well next day.

    Answer from pro:

    Hi Garth, thank you for sharing your experience with us. I am sorry for the delays and the inconvenience you went through. That is not the smooth service we aim to provide. Our management team will reach out to review everything with you and make sure your concerns are fully addressed. We truly hope we can turn this into a better experience for you. If there is anything else you would like to discuss in the meantime, please feel free to reach out. We are here to help.

    Reply created 12 Dec 2025
  • Review from HomeStars user from Calgary, Alberta
    Rating: 5 out of 5
    Review left on 8 Dec 2025

    Repair or maintain floor heating: Repairing

    Some times there is a mis-step or a glitch in the lines of communication. It happens. Despite an error, Knight Plumbing/Heating/Ari Con. owned it. They have responded and have agreed to correct the issue. Honest? For me ....the summit of good business practices is how a business responds to fix a complaint....these guys did so in spades. Well done. and thank you.
    (Updated on 12 Dec 2025)

    Answer from pro:

    Thank you so much for your updated feedback. We are glad to hear things were clarified and that the experience moved in a better direction for you. We truly appreciate the chance to work with you and your kind words mean a lot to our team. If you ever need anything in the future, please feel free to reach out.

    Reply edited 12 Dec 2025
  • Review from HomeStars user from Calgary, Alberta
    Rating: 3 out of 5
    Review left on 8 Dec 2025

    Small electrical jobs: Yes; Replacement; Kitchen

    Answer from pro:

    Hi, thanks for sharing your feedback. I am sorry to hear things did not land the way they should have. Our management team will reach out to review everything with you and see how we can turn this into a 5 star experience. If you have any other concerns in the meantime, please feel free to reach out. We are here to help and want to make things right for you.

    Reply created 12 Dec 2025
  • Review from elaine jones , Olds
    Rating: 5 out of 5
    Review left on 30 Nov 2025

    Install or replace heating systems: Replacement; Gas system

    Answer from pro:

    Thank you for the 5-star rating, Elaine! We at Knight Plumbing, Heating & Air Conditioning truly appreciate your support and are glad to have earned your trust.

    Reply created 6 Dec 2025
  • Review from HomeStars user from Calgary, Alberta
    Rating: 4 out of 5
    Review left on 18 Nov 2025

    Install or repair faucets: Repair faucets; 2 faucets

    Answer from pro:

    Thank you for the four-star rating! We appreciate you choosing Knight Plumbing, Heating and Air Conditioning. We look forward to earning that fifth star on your next visit and are always here to help with anything you need. 😊

    Reply created 23 Nov 2025
  • Review from HomeStars user from Strathmore
    Rating: 1 out of 5
    Review left on 1 Nov 2025

    Repair shower or bath: Combination bath/shower; Leakage / water dam...

    Replaced with cheap parts and after 2 visits the problem is not fixed. Now leaking from another spot that was good before. Would not recommend. Didn’t show packaging for parts or supply a detailed receipt of parts and labour.

    Answer from pro:

    Hi Jillian, we completely understand how frustrating it must be to have ongoing issues after a repair. We are very sorry this happened. Our team will be reaching out to review this further and see how we can help make things right. Thank you for your patience.

    Reply edited 5 Nov 2025
  • Review from Dan, Calgary, Alberta
    Rating: 2 out of 5
    Review left on 23 Oct 2025

    Repair Gas Furnace / Forced Air Heating System

    2 stars only because the Tech himself was good. We have been Knight clients for many years. They installed our furnace, water heater, and water softener a few years back and have been maintaining them ever since because we were happy with them, but that will end now. First off, when looking at reviews, don't look at anything prior to a year or so ago. Knight used to have excellent customer service, admin, and follow-up. That is no longer the case and I think you'll see that in the reviews. Apparently ownership changed a while back and it seems to have seriously affected their customer service. Though their current rating looks OK, it is still being buoyed up by older reviews/ratings. It's tedious to rehash all that went wrong with our recent attempts for annual maintenance, but it was multiple missed appointments in the 8am to Noon window with no call or text updates, or incorrect service invoices or assigning of Techs. After many years, we are done with Knight.

    Answer from pro:

    Hi Dan. We are very sorry to hear about your recent experience and appreciate you taking the time to share this feedback. This is not the level of service we strive to provide, especially to long-time customers like yourself. Our management team would like to connect with you directly to learn more and make things right. Please expect a call from us soon, or feel free to reach out at your convenience so we can discuss this further. Thank you for bringing this to our attention.

    Reply created 26 Oct 2025
  • Review from Geoffrey, Calgary, Alberta
    Rating: 5 out of 5
    Review left on 20 Oct 2025

    Install or replace water supply and drainage: Repair faulty plumbin...

    Prompt, efficient service. Great quality.

    Answer from pro:

    We’re truly thankful for your review and grateful we had the chance to serve you.

    Reply created 26 Oct 2025
  • Review from Lloyd, Calgary, Alberta
    Rating: 5 out of 5
    Review left on 15 Oct 2025

    Small electrical jobs: Yes; Replacement; Bathroom or powder room, B...

    They came and provided a reasonable quote. Work was completed nicely.

    Answer from pro:

    We appreciate your feedback! It means a lot to our team. Thanks for choosing us!

    Reply edited 19 Oct 2025
  • Review from HomeStars user from Calgary, Alberta
    Rating: 5 out of 5
    Review left on 12 Oct 2025

    Install or repair water heaters: Repair; Storage tank

    Answer from pro:

    We’re truly thankful for your review and grateful we had the chance to serve you

    Reply created 12 Oct 2025
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