Our 9 year old hot water stopped working (pilot light wouldn't stay lit), so called Knight's Plumbing based on the reviews. Customer service was excellent and the technician was efficient and helpful, but the cost was a little more than I had anticipated. I was given the quote before the work began, so it definitely falls on me, but if it wasn't for having any hot water and having more time to research, I would have been able to save almost half of the cost - this is even with their current promotional discount. Overall, we were happy with the process, but the cost will have us looking elsewhere for replacing our furnance and installing air conditioning.