I regret having to leave such a poor review because the sales person was excellent, and the installation team we had the first time that we dealt with Omega was great. But the lead installer this second time was very rude and caused a lot of damage to our property. He had an attitude from the moment he arrived, maskless in the midst of the pandemic, and said if he could not find parking he was leaving. We live in the city and were not asked to arrange parking, all other tradespeople we have hired have faced the same situation and always found an easy solution. We had cleared more than ample space for them to work, but they somehow managed to get caulking on our bedframe, leaving quite a mess. Outside, there was caulking in several locations on our expensive natural stone patio, obviously no tarp had been laid to avoid damage. They also turned on a radio outside without asking permission, and blared music even when they were nowhere near the radio. The behaviour of the lead installer seemed motivated by a desire to be as obnoxious and belligerent as possible. Had we not been in a difficult position (our house was about to be put on the market) I would have asked him to leave. For the benefit of Omega windows, the second installer was fine, and tried to compensate for the lead’s rudeness with courtesy. With respect to post-project customer service, I contacted the company at their request to confirm being their customer, provide the name of my contact, and discuss my complaints. I also provided photos of the damage. My contact person there suggested that I should have contacted him at the first sign of trouble so that they could send a different installer. I think the company would better serve their customers by acknowledging complaints as opposed to suggesting the customer is somehow responsible.
