HomeOwner
Rating: 4 out of 5
windows problem
It has been almost 10 years since we moved in the new Urbandale townhouse. I understand frustration of other people writing here about their concerns. We went through similar experiences, we fixed it, and do not want to write about it here. Our problem after 10 years are windows. They start to leak the Argon, insolating gas. Inside the windows there is formation of vapour condensation due to faulty windows and escaping Argon. It is hard to see through. I know Urbandale is not producing the windows, but they install it in our houses. Many people on our street have same in-between window condensation problem. Urbandale gets cheapest and faulty parts for our homes. We are very upset and disappointed. Probably will not buy another Urbandale home unless they fix it.
Answer from pro:
Dear Urbandale Homeowner, thank you for reaching out regarding your concerns on the performance of your windows. Unfortunately, there is no warranty available through Urbandale Construction on a home that is 10+ years old, however, we would ask for you to please email our warranty department at warranty@urbandale.com and they would be more than happy to direct you to contact the window supplier directly. The window supplier does provide a limited warranty directly to purchasers which covers manufacturing defects, however, this too might not be covered based on the age of the windows. We are sorry that you are experiencing this problem, but are hopeful in assisting you with direct contact to the supplier. Thank you,
Reply created 2 Nov 2017