Captain Electric reviews (411)

Thank you Abell, for commenting on your experience. We aim to be friendly and professional (I don't think anyone likes to work with a company that has grumpy people ... lol). Our Electricians always spend the time needed to thoroughly explain to our clients the work that needs to be done, and all options. This is followed through by doing exactly what we said we would do. *** We truly appreciate your business and look forward to serving you again when you need us. ...bw

Thank you Heather, for posting this review. ***The problem you had was very serious, and needed to be solved quickly. You did the right thing by calling immediately when you discovered getting shocked from touching plumbing. Older wiring systems, particularly ungrounded systems can become extremely dangerous when a fault occurs. In all older homes with knob & tube wiring or other ungrounded wiring - consideration should be given to upgrading by means of rewiring. ***We were glad to be able to help you with this situation, solve the problem and make it safe. We look forward to being of service again when you need us. ...bw

Thank you HC. We truly appreciate your comments here on HomeStars. We are proud of our team here at Captain Electric, a dedicated group of people who really do care about the work that they do and the clients we work for. Helping homeowners in the best way possible, is our goal...every day. We try to make the experience for the homeowner a pleasant one, and that starts with scheduling the work, and then planning and executing the work (so that we make efficient use of both your time, and our time). Thank you for choosing Captain Electric, and we hope to see you again when you need us. ... bw

Thank you very much for your review. We strive to be the best that we can be when it comes to serving our clients. It is true that things like "keeping appointments, being On-Time, calling ahead, properly cleaning up afterwards" do seem to be rare these days. I belioeve that it boils down to caring. At Captain Electric, we do take these things seriously. Any company that is focused on "service" should deliver in these areas. Thank you for noticing and mentioning them, and we look forward to seeing you again when you need us. ... bw

Thank you Shane. We appreciate your detailed review and are glad to hear you are happy with the service we provided. ***Aluminum wiring in itself is usually not the problem, rather it is the poorly made or improperly made connections that are usually the cause of failures within a system. Our Rejuvenation process gives your electrical system a fresh start (Rejuvenation = remaking all connections, replacing all switches and receptacles within the home). *** Your new Electrical Panel along with "ARC-Fault Breakers" provides the Ultimate protection to circuits within the home, as ARC-Fault Breakers are designed to trip when an ARC is detected (note: Arcing within an electrical circuit can lead to fire). *** Smoke/Carbon Monoxide Detectors are mandatory, and need to be up-to-date, replaced at least every 10 years - or as stated by the manufacturer. *** Shane - you and your family can now rest easier, knowing that your home has now been updated to modern safety standards. Thank you for choosing Captain Electric, and we look forward to seeing you again. ... bw

We appreciate your review here on HomeStars. Thank you for noticing the quality of our workmanship, as well as our people being clean-cut. ***Because we are a service company, and work inside of our client's homes and businesses every day, it is important that we are presentable. this means that we wear our uniforms (white shirts & grey work pants), and keep our shoes polished and clean. ... Our Electricians understand how important this is, and we are very proud of them for how they dress and act in the presence of our clients. ***It is not always easy to keep clean all day (some jobs we do as electricians can be very dirty), but we do our best to be neat and clean. ***Clean up is also extremely important, and when a job is complete - there should be no evidence left behind that we were ever there. ***Thank you for choosing Captain Electric, and we look forward to serving you again, when you need us. ...bw

Hi Paul, thank you for posting this review of your service experience. *** We believe that it is very important that the client understands "why" we are doing something as well as what we are doing - when it comes to their electrical system. *** Providing options, and explaining those options is also very important, because this allows our clients to make an informed decision. *** We look forward to seeing you again soon. ... bw

It was our pleasure working with you again Geoff. Your new LED lighting looks really nice. We always believe that good planning and proper execution of that plan enables work to be completed quickly and with the least amount of intrusion. We look forward to seeing you again, the next time you need any electrical work in your home. ...bw

Hi Nadia, thank you for commenting here on HomeStars. ***Aluminum wiring requires very special care. Replacing all switches and outlets in your home, and properly remaking every electrical connection in the home ensures that the installation meets Ontario Electrical Safety Code requirements. ***Your new electrical panel also brings you up to date for safety, and provides room to expand. ***We always recommend ARC-Fault protection as well - when we upgrade and install a new Electrical Panel. ... ARC-Fault protection is the ultimate in safety when it comes to electrical wiring within the home, as it trips the breaker and opens the circuit when an "ARC" is detected, eliminating electrical wiring as a potential cause of fire. ***It was our pleasure to be of service Nadia, and we look forward to seeing you next time. Thank you for choosing Captain Electric. ...bw

Thanks Heather. We are happy to hear that we are your "Go-To Electrical Team." Any work involving the "main electrical service," "metering," "panel replacements" or "service upgrades" does require time to schedule with the Local Distribution Company (or LDC). Their services are required to disconnect and reconnect the electrical service from the building while we work on replacing or upgrading the system. This usually can take a week or two (unless it is an emergency). We always arrange everything ahead of time with the LDC and obtain the required permit from the Electrical Safety Authority (ESA). *** Keeping your home clean during the work that we do, and a good cleanup afterwards are a top priority for us. We are glad you notice this, and we look forward to seeing you again in the future the next time you need anything electrical looked after in your home. Thank you Heather for choosing Captain Electric. ...bw