Captain Electric reviews (411)

Thank you Wayne. We are glad to have been able to help. Unfortunately we see this same situation very often. Work that has been performed incorrectly, not to code, by unlicensed contractors, and without a permit from the ESA (Electrical Safety Authority). These items are now code compliant, and you rest easy knowing that. ***Homeowners should know that electrical work is a regulated trade, only an ECRA licensed Electrical Contractor employing certified electricians and registered apprentices can legally perform electrical work in Ontario. Always ask for credentials, always insist on an ESA Permit where required. Thank you for trusting in Captain Electric Wayne, and we will see you again when you need electrical service. ... bw

Hi Jim, thank you for your review. We appreciate your comments, and happy to hear that you appreciated how you were treated. Every business needs happy clients to remain in business. After the fact service should not be taken lightly. Product failure or any problem with an installation is something we will always look after for our clients. Thank you for putting your trust with Captain Electric. See you next time. ...bw

Thank you Robert. We are glad that you are happy with the service we provided and your new Panasonic fan. We have been using Panasonic fans exclusively for many years, and they have always performed very well. Definitely quieter, and powerful also. We install quite a few exhaust fans every year. Proper venting directly to outside is very important, when new vent caps are required, we always engage the services of a certified roofer, to ensure proper installation and guarantee the integrity of the roof. One thing we always recommend, is to install a timer switch for the fan, and have the fan run for 30 minutes after a shower, this clears not only the room - but also the vent pipe from moisture. We thank you for choosing Captain Electric, and look forward to seeing you again when you need us. ... bw

Thank you Antoinette for your review here on HomeStars. *** Smoke Alarms are something that are often overlooked. The mere presence of smoke alarms does not necessarily equate to safety. We are all saddened when we hear of fires and smoke that take someone's life. This is why, when we are in a client's home, we always look at their Smoke/Carbon Monoxide Alarms. It is important that they have not expired. They may even appear to be okay because the alarm sounds when the test button is pressed, but that does not mean the actual sensor will detect smoke when smoke is present. Most are rated for 10 years only (some are less). ...If they are approaching 10 years old, it is good to have them replaced. If there are not enough Smoke Alarms, more should be added. New code actually requires Smoke Alarms with Strobe Lights in each bedroom in new home construction, in addition to hallways, and on each floor. ... Carbon Monoxide Alarms are also required to meet building code, and something every homeowner needs to have in place. ***Surge protection is also something that we highly recommend to protect your home electronics and appliances from damage. .... We thank you for choosing Captain Electric Antoinette, and will see you soon, when you are ready to have us back, and looking forward to seeing your new refaced cabinets. ...bw

Thank you Mark for your candid review of Captain Electric. We apologize for not providing you with the additional information you requested (names of clients you could call for a reference). This mistake is clearly our fault, as when I reviewed our electrician’s notes for your service call, it was clear that he requested the office provide references for you [we did have the busiest October, November, December in our 25 year history, but I will not use this as an excuse for dropping the ball]. ............. Regarding charging a Service Call Fee - Every client that calls Captain Electric is advised that there is a service call fee for a site visit, which is to have a professional to their home. You agreed to this when calling our office to book your appointment. Many of our clients appreciate that there is a service call fee associated with a site visit, as this guarantees that we will arrive within the specified timeframe. There is much to look at and assess for something “seemingly” as simple as a panel replacement. The panel, meter base, service conductors, ground system and bonding are all variable factors when it comes to pricing. For this reason we do not provide pricing over the phone............... We do use a price guide, however we do not have price binders with complete options as you suggested. The electrician’s notes confirm that he used the guide to provide exact pricing once the work was fully assessed. Two options were presented on the invoice. ............ It is true that our pricing may be higher than “some” other companies. We believe (as do many of our clients, and some who have commented on Homestars) that there is a higher cost associated with a higher level of service. Our level of service, our warranties and guarantees are among the highest standards in the electrical service industry. We do not apologize for charging our clients for the level of service and guarantees that we provide. ................ Mark … please accept our sincere apology for not following through as we should have. We do offer a full refund (please read our warranty on the back of your invoice), if you are not satisfied with the service we provided - and we will be calling you to make arrangements for a full refund of your service call from October 11, 2016. ...bw

Thank you Kathy for expressing your confidence in our company. We are very happy to have employees that treat our clients well. This is a constant part of our training. Keeping our clients clearly informed of the work we are doing, and providing additional information once the job is completed is a very important part of the work we do. We look forward to seeing you again in the future, when you need us. ... bw

Thank you Randy. This particular job was a little different for us, but we liked a challenge. We had to make 2 plywood storage crates on wheels - for the potential long-term storage of the antique chandeliers and wall sconces. The foam peanuts and bubble wrap that we used for packing will ensure the fixtures are well protected. We were glad to be of service, and look forward to helping your company again when you need us. ... bw

Thank you CR. We are glad you were happy with the work perfomed by our electricians. In Ontario, an Electrical Permit is required from The ESA (Electrical Safety Authority of Ontario) for any electrical work involving new wiring. This is true whether it is a licensed electrical contractor or a homeowner that doing the work himself, in his own home. I apologise if this was not made "clear" to you, as it should have been explained at the time the quote was presented to you by our electrician. We will do better next time. Thank you for your review. ... bw

Thank you James, for commenting here on Homestars. Rewires require good planning and execution to complete on schedule, and we do our best to accommodate our clients time frame. Sometimes we do encounter something unexpected, and have to work around the problem. We are proud of our team, and thank you for commenting on Ryan and Cody. We hope to see you again, when you need us. ... bw

Thank you for your review. It is most important that every home has working Smoke/Carbon Monoxide Alarms (in fact - it is the law). They need to be checked regularly, batteries replaced at a minimum of once per year (twice per year is recommended), and that there are sufficient Alarms, properly placed throughout the home. With the new Smoke/CO Alarms, you are now protected. The Main Panel Surge Protector we installed will help protect sensitive electronics within your home. Thank you for choosing Captain Electric. ... bw