Captain Electric

Rating: 4.9 out of 5

Captain Electric reviews (411)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Aug 2013

    Lights in backyard, lights in basement

    It was a pleasure to deal with Captain Electric. The company is obviously well run, very service oriented and focused on quality. Enrico and Kevin did various things for us over the course of 2 separate visits. They were very knowledgeable and very professional. Enrico took the time to walk me through the order/billing and the various electrical things that he'd done. I would certainly use them again.

    Answer from pro:

    Thank you Luisa. We are glad to hear that you are happy with our service. We believe that explaining exactly what we are doing and why we are doing it is important to our clients. It is a homeowner's "right" to know these things. Making your home safe and secure and having you as a satisfied client is our goal. We hope to see you again, the next time you need electrical service.

    Reply created 21 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Aug 2013

    Installation of Floodlights in Backyard

    Excellent work by Enrico and Kevin in the rewiring and installation of our floodlights. Good choice on the floodlights - the halogen light bulbs provide great illumination. I would highly recommend this company for any electrical work.

    Answer from pro:

    Thanks Ellen, we appreciate your comments. The lights are now safely and properly wired, to code, and should provide you with the illumination that you need. We will see you again next time.

    Reply created 21 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2013

    Upgrade to breaker panel; relocation of panel; replacement of hydro meter base

    The team of Enrico, Dave and Kevin were amazing - very efficient, professional and courteous. The work done was very complicated - upgrade from fuse to breaker panel, relocation of breaker panel to outside of bathroom, replacement of the hydro meter base. The team worked tirelessly throughout the day and ensured that the power was restored by late afternoon, which other electrical contractors could not accomplish. Office staff was also very efficient in coordinating the site inspection and scheduling of the work with Toronto Hydro. They made the whole process seamless and less stressful. I would highly recommend this company for any major electrical work.

    Answer from pro:

    Ellen, we appreciate your review. A well executed project does require planning. Electrical Permit, arranging for a disconnect and re-connect the same day with the LDC (Toronto Hydro in your case), being pre-authorized for re-connection with the ESA (Electrical Safety Authority), and of course having the correct manpower to complete the work quickly and efficiently. If a power outage is not planned carefully it can be stressful for the client and the work crew. Our goal is always to have the work planned carefully and the job run smoothly from start to finish. We look forward to serving you again, when you need us. Thank you for choosing Captain Electric.

    Reply created 20 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2013

    Power outages, change fuse box

    I cannot say enough positive things about Captain Electric... Terrific service in every aspect of their work and interaction with us. 1) Initial phone contact was with an actual live and polite person, no answering machine. 2) They came 'on time' as they promised to assess the problem and returned the same day to resolve it. 7 hours of work done the same day! 3) They wore shoe covers to avoid tracking dirt through our home, and used drop sheets. 4) They took time to explain the problem in detail, answered all of our questions, and gave us options for the different repairs that were available. There was no pressure and no upsales job. 5) They arranged the details with Hyrdo One to turn off the power and turn it back on, and for the power inspector agency to sign it off at the end of the work. We didn't have to arrange anything. 6) Their work was neat, labelled, and with great care. 7) After the job was done they took the time to explain their repairs and installations in detail. 8) They left our residence without leaving any trace that they were there. No left over packaging, saw dust, or masonary chips. 9) They were most professional, polite, kind and very respectful of our home. 10) It's obvious that they take pride in their profession and business with how they carry out their work and interactions with their customers! These are the 10 reasons why I gave Captain Electric a 10 out of 10. I've dealt with electricians, plummers, gas fitters, and other contractors in the past... Captain Electric surpasses the previous workers in so many ways. Excellent work guys!

    Answer from pro:

    Thank you Dave, we appreciate your comments. No one likes electrical problems, especially with a main panel. It was a pleasure to work for you, and I am glad we were able to solve the problem that day and that you are happy with our service. We look forward to seeing you again next time you need us (only - hopefully not in an emergency next time). Thank you for choosing Captain Electric

    Reply created 8 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2013

    install switch panel & smoke detectors

    The reason my wife and I chose CE was because of the reviews from other customers and also their A+ rating with the BBB. They were professional from our 1st contact to completion of the project. The quoted price was what we paid - no surprises. We will definitely use CE for future work..Our two dogs loved the Tim bits that the technician gave them. They are his friend for life!

    Answer from pro:

    Todd, thank you for posting your review. When we look at a project and provide a quote, that is the agreed upon price, no surprises. I am glad to hear you are happy (and the dogs too). We look forward to seeing you again.

    Reply created 8 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jul 2013

    Electrical

    Captain Electric did an amazing job on changing us over from fuses to breakers. Great service, clean work & very professional. We will definitely be using them again in the future.

    Answer from pro:

    Thanks Rebecca. I am glad to hear that you are happy with the service we provided. We look forward to seeing you again, when you need our services. Thank you for choosing Captain Electric.

    Reply created 8 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2013

    Smoke Detectors & Whole Home Surge protection

    I am really very happy with the service I received today. The Captain Electric representative was very helpful and polite. He offered me great advice to further protect my home. The work was done efficiently and quickly. I am also very happy to have received a same day service. The Rep offered me great advice about the power surge protection, which I had not even thought of. Thank you so much for everything.

    Answer from pro:

    Thank you for your review SH. It was our pleasure to serve you. With all of the electronics in a modern home, having Surge Protection installed at your Main Panel is an excellent form of protection. It provides a "first line of defense" against the damaging effects of power surges. The second line of defense is at the point of use (at the TV, computer, or sound system). You are well protected now. We hope to see you again, whenever you need electrical service in the future. Thank you for choosing Captain Electric

    Reply created 23 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jul 2013

    Single Circuit Diagnosis & Lighting Repair

    The electrician was knowledgeable and took the time to explain everything. As well, I was happy to know that someone properly certified, insured, and bonded, as well as police cleared and drug tested was entering my home. Felt like I was in good hands.

    Answer from pro:

    Thank you N.A. for your review. I am glad that you could appreciate the type of persons we send out to our clients. We are proud of our guys, and know that they not only represent our company well, but we are confident that they will respect our clients and their home. You also mentioned "certified," and this is very important - that only certified electricians, working under a licensed electrical contractor are legally allowed to perform electrical work. We only employ certified electricians, and registered apprentices - for your protection and ours. Thank you for choosing Captain Electric. We look forward to seeing you next time.

    Reply created 19 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2013

    Replaced GFI outlet

    Definitely would recommend Captain Electric. The guys were fast, polite and explained everything in a way that made things easy to understand and follow. I would use them for sure in the future again. Thanks guys!

    Answer from pro:

    Jay, thank you for the positive comments. I am happy to hear that our guys were polite, and that they explained what they were doing. We believe that it is important to inform and educate our clients. Thank you for choosing Captain Electric. We hope to see you again, when you have an electrical need of any kind.

    Reply created 3 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2013

    Installment of assorted fixtures

    The team at Captain Electric has done extensive updating of our electrical over the past ten years. I wouldn't consider calling anyone else to work in our home. They are always courteous and professional, on time and explain thoroughly when there are glitches. Usually Brian and/or Dave are the electricians who have come; this last time we met Enrico. He also is excellent to work with. We have never had any problems with the work that has been done. We would recommend them highly to whoever needs a qualified electrician.

    Answer from pro:

    Margaret, thank you for posting this review. We appreciate the confidence you have placed in Captain Electric for many years. It is always our pleasure to work with you. You have certainly upgraded and replaced most of the electrical in your home, and there are no concerns to look after anymore. Maybe some nice LED landscape lighting when you are ready. We look forward to seeing you again, when you need us.

    Reply created 3 Jul 2013
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