Custom Aluminum Windows & Siding Limited

Rating: 4.8 out of 5

Custom Aluminum Windows & Siding Limited reviews (76)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Sep 2021

    Eaves and downspouts

    I don’t write reviews normally, but this time was different. Bruce and his entire installation were courteous, professional, skilled and thorough. It’s easy to score them ten out of ten!

    Answer from pro:

    thank you very much for the kind review. a great pleasure doing work with you.

    Reply created 23 Sep 2021
  • Review from Customer of Custom Aluminum Windows & Siding Limited
    Rating: 5 out of 5
    Review left on 19 Aug 2021

    Siding and stone veneer

    We hired this company to install siding,stone veneer and eaves trough. This was a great company to work with for a Fair price and great service! The end product is more than we expected and on budget. Any issues we encountered were dealt with right away. Great experience overall.

    Answer from pro:

    thank you. your house turned out very beautiful and we are delighted you are very happy with it.

    Reply created 23 Sep 2021
  • Review from Jorge Chiappori
    Rating: 5 out of 5
    Review left on 24 Jul 2021

    Casement Windows Replaced

    I just replaced my 2 rear windows (Sliders) with casements from Custom Aluminum I'm so thankful to found Custom Aluminum after at least 4 companies rejecting my work due to be too small. I just had them installed by 2 very professional workers, they look impeccable. I highly recommend this company, I'm very fortunate to deal with them Excellent

    Answer from pro:

    Thank you very much Jorge, it was a great pleasure working for you. Danny

    Reply created 26 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2021

    Vinyl siding

    We received a competitive quote from Bruce for vinyl siding for the rear of our house. He was friendly, helpful and the installers was efficient and professional. We are happy and pleased with the results. Happy to recommend them!

    Answer from pro:

    Thank you very much and it was a great pleasure working with you.

    Reply created 24 Jun 2021
  • Review from David Voaides
    Rating: 5 out of 5
    Review left on 2 Jun 2021

    Siding replacement

    These guys are great! Made the call for a siding replacement and Bruce got back to me the same day. Bruce was very accommodating and gave us a great price. Even with all the shortages in products the turnaround was great. Quality service at a reasonable price. Thanks guys and thank you Bruce. David V

    Answer from pro:

    Hi David, it was a great pleasure working with you.

    Reply created 24 Jun 2021
  • Review from Eva M
    Rating: 5 out of 5
    Review left on 3 May 2021

    Eavestrough replacement for 2 homes (including leaf guard for 1)

    We were very pleased with this company from start to finish. I would recommend them with pleasure. Bruce was very helpful and the installers were polite, efficient and cleaned up nicely at the end. Eva M. Mississauga

    Answer from pro:

    Thank you Eva, it was a great pleasure doing work for you. Let us know if you ever need anything else. Danny

    Reply created 24 Jun 2021
  • Review from Mervyn Thompson
    Rating: 5 out of 5
    Review left on 6 Apr 2021

    Siding, eaves, soffit and patio door

    We had a great experience with Custom Aluminum from start to finish. After meeting with Dave to get a quote he was always responsive to my questions as we took our time to come to a decision and decide between various quotes, some cheaper and some more expensive. Dave also kept us well informed as to when we could expect the work to start. We were in no rush and knew that with winter it could be some time but the job started probably a month earlier than I thought which was a nice surprise. The siding team of Jim and his son Ben were very good and we were impressed with not only their workmanship but also how polite and considerate they were. We had a couple of bad weather days and they made sure to come over and just make sure that everything was covered so it would not blow all over the place. The finished job looked really sharp and I think they left our yard cleaner than it was before they arrived. I can't say enough good things about them. The eavestrough team were very efficient and they even suggested moving a downspout to another location for better drainage. I appreciated this as it shows they didn't just show up to replace what was there. It only took a few hours to complete the entire house, I thought they must have forgot something but no everything was done perfectly, even including the leaf guard. The patio door team again were very efficient and a pleasure to deal with. They got the job done in no time and I was expecting to have a few touch up jobs but everything was neat and tidy and I didn't have to lift a finger. Dave kept in touch throughout the job and checked in a few days to make sure that the job was getting done as we had agreed upon. Overall we were so happy with the work and would recommend Custom Aluminum.

    Answer from pro:

    The me you very much for the business. Anything you need in the future we will be more then happy to help.

    Reply created 20 Apr 2021
  • Review from Kim in Hamilton
    Rating: 5 out of 5
    Review left on 29 Jan 2021

    Excellent workmanship on siding job

    So very impressed with the quality of work and attention to detail in our siding job. The company was generally good to deal with, sales rep Dave was responsive to questions and calls, but the actual siding crew was amazing. Whenever they ran into an issue -- which is always the case working on a 75 year old house -- they took the time to find a quality solution. An obvious pride in workmanship, with even the smallest details managed expertly. We also hired this company to install new windows in a different contract and they did a good job. Not the same rave review that the siding guys get, but professional and as expected.

    Answer from pro:

    Thank you very much for your business. It was a great pleasure. Anything you need in the future please feel free to contact us anytime. Danny

    Reply created 20 Apr 2021
  • Review from George Kish
    Rating: 2 out of 5
    Review left on 5 Jan 2021

    Eavestrough Install

    Below is an excerpt from an email I sent to Brian the salesperson about a month after the install. It's worth noting that he never responded. I noticed a couple of things around the house. One of my exterior lights by the garage was damaged during the install. The fixture was almost entirely pulled out from the base and the securing screws were bent. I had to remove a climbing Hydrangea plant as the trellis and the plant were damaged during the install. As the downspout was moved during the install the plant has nothing to secure itself to. Initially, I tried to save the plant but as it was unsecured I had to take all of it down. I had suggested not replacing the downspout if it was going effect the health of the plant. Also, while raking and cleaning up we found some nails and metal scraps around the house. My other comment pertains to the level of customer service we received. For over a week I had my installs delayed and had to pester the office to finally get them to come out. Yes we had some rain days but there were other days the install could have been completed but were not. I also had to reach out to both the office and Brian in order to get things going. A couple of weeks after the install the office called me and left a message stating that I needed to pay my bill but I had already paid it on the day of the install. Not a big deal, but I did find it annoying. It also would have been nice if Brian or someone from the office had followed up after the install to confirm that I was happy with the install. Although I’m relatively satisfied with the end product I’m not sure that I would ever be a repeat customer nor be in a position to recommend their services.

    Answer from pro:

    Thank you for your feedback which is important to us and used as part of our efforts to continually improve our services. This past year has been especially difficult with closures and restrictions due to the pandemic. Please accept our apologies for the lack of communication. Our sales rep was not available for several weeks due to a medical issue. We do our best to ensure we work around plants, shrubs, trees, and other obstacles, however, in certain situations access or weather can affect our ability to avoid contact with existing plants. With regards to the damaged light fixture, we would be happy to replace the damaged fixture. Our crews do a clean up at the end of every job however smaller debris such as screws may not be easy to spot. Fall season installs due to changes in weather can lead to frequent scheduling changes which is one of the reasons why we did not take any deposit to confirm your project. Thank you again for your business and taking the time to provide us with valuable feedback.

    Reply created 24 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2020

    entry door, garage door and MDF

    Dave, the sales person,is amazing. He is knowledgeable, polite and responsible. He gave me many advices and great customer service. I am happy with their work done. This company has showroom. You get good ideas from their many selections.

    Answer from pro:

    It was a great pleasure doing business with you. If there is anything else you need please feel free to contact us anytime.

    Reply created 20 Apr 2021
Get in touch