The worst ever moving company! The company is run by 2 people and use gmail or yahoo account which should have been a signal when I hired them.
I hired them to move one bedroom apartment from Toronto to Boston. The nightmare started when the movers who were scheduled to arrive at 2 pm for pick up reached at 4.30 p.m without any boxes. Which moving company will arrive without boxes? And they asked me to arrange boxes from the LCBO or superstore. When I called the owner, he picked up the phone after 30-40 minutes and told me that I am disturbing him as it’s a Sunday. Who asked them to commit the moving on Sunday? The moving guys were constantly complaining that they were paid by only for 1.5 hours and its taking them more time to move the stuff. Is this my problem? No professionalism at all.
Then came another nightmare. While moving they left the moving wardrobe unattended in the lobby for 15 minutes and my three Hugo Boss suits worth $ 4000 were taken by someone. They informed me about this when they left the apartment and after loading everything. When I called the owner, he said he has no idea and I should go to police as the items were missing during moving in the building. After loading and leaving from the building, the owner threatened that I should go to police and don’t disturb him otherwise he will leave the stuff at some storage warehouse. I had no option but to listen to him as I had flight in the evening to Boston. Shouldn’t they be liable as they were moving and left unattended? I had to go to police and meet the building authorities to run the cameras..so much extra headache when you are moving.
Now comes the delivery date. The delivery was scheduled for 4 pm and we were waiting till 10 pm to get an update. No communication. Owner said can’t reach out to driver. Driver called at 10 pm that he will reach at 3 am. I told him that I cant get it delivered at 3 am but he can come at 6 am as I have to leave for work at 9 am. Finally he reached at 7 am and asked if I have the saw to cut the lock because at the border, they put the lock. Doesn’t the moving companies know the procedures at the border and shouldn’t they have the equipment.?
He just wanted to leave and suggested that I leave the apartment open and he will unload and leave. How can I leave the apartment open? I asked him to come back at 4pm. During the day he called couple of times to negotiate to increase the price by an hour he had to wait for me. But after back and forth yelling at me, I had to explain him it was not my fault but there as he reached late. His argument was that he reached at 7 am and not his problem to cut the lock. He had to wait to let the shops open and buy the saw.
When I reached at 3 pm, he said I will have to pay 10 % extra as apartment was on second floor. He said this is in contract. Nothing sort of 10 % was mentioned on the contract. Again, he threatned that if I don’t pay, he will drop my stuff at some warehouse in Canada. I just paid and wanted to get rid of them.
I think all the reviews are posted by themselves otherwise who would like to deal with these kind of movers. Pay bit more and have peace of mind. Never hire them.
