Drain Com

Rating: 5 out of 5

Drain Com reviews (875)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2016

    Plumbing Issues

    Called DrainCom based on their HomeStars rating, and they did not disappoint. We had a broken shower faucet, possible leaking shower, and a leaking sink. Alex came (on time, as well), was very nice and professional and fixed everything within a couple of hours. If you have any plumbing needs, would recommend DrainCom.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 8 Apr 2016

    Clogged kitchen sink

    Had great service with DrainCom. Alex was personable and professional. He fixed my clogged kitchen sink in a timely manner and then went above and beyond by installing my new shower filter. Thanks!!

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 6 Apr 2016

    AWESOME service on short notice

    Had some minor, but annoying, faucet issues for a while and wanted to get them addressed on a day that I happened to be working from home. Called just before lunchtime, not expecting to be able to get in on short notice, but the woman said she would try to squeeze me in. She phoned back shortly after, gave me a one-hour time window, and Alex arrived right on time. He was professional, personable, and able to fix the problem quickly, while also taking the time to ensure the fix was "perfect," which I greatly appreciated. I have already booked Alex to come back to fix the other issue once I have a chance to buy the new faucet. Good experience from beginning to end. Thank you! UPDATE AFTER SECOND VISIT: Alex came back as planned to fix the other issue. I screwed up and bought a faucet that would not fit the space. Alex came to the rescue, picking up another one on his way, and it was absolutely perfect. He is clearly conscientious about doing an excellent job, as the results show when he is done. I certainly will not ever need to call anyone else for help with plumbing issues now that I know Alex at DrainCom. THANK YOU once again!!!

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2016

    Leaky tub etc

    Borys arrived early, was polite and speedily got to work assessing the problem at hand. He fixed a leaky tub, a slow running faucet and a leaky kitchen faucet in one visit. He was informative about every aspect the process, explaining the problem and the remedy for fixing. He worked cleanly and quickly and was very professional. I would definitely recommend DrainCom.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from C. Patterson
    Rating: 5 out of 5
    Review left on 5 Apr 2016

    Basement floor drain backed up when washing machine emptied

    Alex from DrainCom was EXCEPTIONAL. My laundry drain was backing up whenever my washing machine emptied. He tried to snake it, but was not able to get farther than 5 feet. It was also not possible to get a camera down either. As a result, he had to break up the slab and follow the path of the piping. When he did this, he encountered several 90 degree elbows horizontally under the concrete and a backward-facing wye connection. Whoever had done this work originally (previous owner) was not qualified to do it. You cannot get the snake or camera past the 90 degree 1-1/2" pipe elbows. He replaced all the piping and all the 90's with 45's and 22.5's. He added cleanouts. He made the laundry line a unique line to my main sewer pipe. Although the work was more extensive than originally estimated, he stuck to his original quote. Alex was extremely professional, honest and would not give up until it was done properly! Best experience I've ever had from any company.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 3 Apr 2016

    Toilet and Bathroom faucet install

    I called Drain Con to do a new toilet, sink and faucet install for a bathroom. I did so based on all the previous positive reviews. I wasn't disappointed. Valentin arrived promptly and quickly assessed the work and gave me a very reasonable quote. He then went about completing all the work efficiently and left the workspace spotless. Valentin was fantastic and I wouldn't hesitate the recommend him and Drain Con to anyone.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 2 Apr 2016

    Basement Drain Clog, Camera Inspection and Snake/Auger

    After a sewer back-up in the basement due to a clogged drain, I needed service immediately. Anatoliy was at our door in Oakville within an hour and he was excellent. He was very professional, clean (using boot-covers, drop sheets, gloves, etc.) and respectful of people and property. He quoted $130+$180+HST for camera inspection and snake/auger of the main drain pipe and that's exactly what he charged despite the fact that both services proved to be a little more challenging than anticipated. As he suspected, the main 4" drain clog (and sewer back-up) was a result of grease/oil build-up over 7.5 years since we purchased the house brand new. He explained how the new, plastic drain pipes are more prone to oil/grease sticking to them, constricting the flow and eventually causing a blockage over time and that a "power flush" is recommended every 5 years. He explained that, after the snake/auger service, we should be OK for 2-3 months. Nevertheless, we have scheduled the power flush for next week...for peace of mind for the next 5 years.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Apr 2016

    Leaking issue inBasement

    There were two major leaking issues at my finished basement. I met Alex from Draincom team.his expertise was amazing. Thanks again Draincom for your robust & affordable professional services. I recommend their services for everyone, IF YOU ARE LOOKING FOR THE BEST ONE. Draincom is Gandalf of lord of the ring.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Mar 2016

    Laundry sink

    This is the second time I've used DrainCom. Today Valentyn came to changed my laundry sink, he has done an amazing job putting the new sink cabinet and all plumbing fit perfectly to a tight place in the mudroom. The work took longer than he thought and he didn't charge me an extra penny. Valentyn took the time to make sure all work was done to his satisfaction. He was courteous, professional, and patient. He left the laundry room clean. I would use Draincom for all my plumbing needs in the future and I wouldn't hesitate to recommend to my family and friends.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Mar 2016

    Unclogged very clogged toilet, shower and camera inspected main pipes

    We had a very, very clogged toilet where no amount of plunging could solve. I called DrainCom in the morning and a very competent and friendly technician came out the same day. Even though Toni was having a busy day, he took the time to answer my questions and to work on all of my other plumbing problems. Toni was patient, clean and tidy. I highly recommend DrainCom and will definitely call them again for any future work.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
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