Drain Com

Rating: 5 out of 5

Drain Com reviews (875)

  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 6 Feb 2016

    Great customer service

    Boris visited our house and was a pleasure to work with. He was punctual, friendly & knowledgeable. He took the time to walk us through his observations and provided a great resolution to our concern.

    Answer from pro:

    Thank you! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from rub3n5r
    Rating: 4 out of 5
    Review left on 5 Feb 2016

    Plumbing / Mixing Valve Replacement

    I was not getting hot water to some of my taps and low pressure in the same sinks. I contacted DrainCom because I thought I had narrowed down the issue to a mixing valve that needed to be replaced. The plumber arrived on-time as expected and was extremely professional and polite. After several questions, he quickly determined that the mixing valve was likely not the problem. Instead, he unscrewed the tip of the faucet tap, which contains a filter. After turning on the faucet without the filter, the pressure and hot water were fine. Instead of charging me over $300 for a mixing value replacement, he was honest to point out all I needed to do was replace the faucet caps. Suffice to say I was embarrassed at such a simple fix, but I absolutely appreciated his honesty. Thank-you DrainCom! ---------- EDIT: 2016/05/27 After a few months, the problem returned - no hot water. The mixing valve was the problem after all and had to be replaced, along with the hot and cold water valves that had started to leak much more. I was reasonably satisfied with the price after negotiating from this new plumber and the work he did was excellent. I would still recommend DrainCom, but I've dropped my rating from 10 to 8, because I wish the original plumber had replaced the mixing valve the first time and also taken action with the hot and cold water valves that were leaking (he had indicated they weren't a problem at the time). Addressing this back then would have saved me some time booking a second appointment and money. 1st visit: $65, 2nd visit, $565. Total = $630

    Answer from pro:

    Thank you! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from Justin Davies
    Rating: 5 out of 5
    Review left on 31 Jan 2016

    Fauset replacement. Bath diverter replacement. And faucet fix.

    Very good experience. Boris took the time to get the job done properly. Very reasonable prices for the time he spent. I Would definatly use again. Very professional and knowledgeable

    Answer from pro:

    Thank you Justin! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 30 Jan 2016

    Kitchen plumbing leak

    Our kitchen drain was leaking into the basement so we decided to call DrainCom based on the reviews. Borys arrived and within 10 minutes was able to identify the source of the leak. Borys was up-front, honest and reasonable in his quotes, clearly explaining what work needs to be done to remedy the problem. The fix was completely in a very professional manner. He also took the time to answer every question that I had and even gave me tips on how to properly maintain the drainage pipes. I highly recommend his service.

    Answer from pro:

    Thank you! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jan 2016

    Leaking Shower

    We noticed water damage on the ceiling around a light fixture, directly below the bath/shower on the second floor. I took the fixture out, and saw that when the shower was on there was a slow leak. I called DrainCom, expecting to have to rip out the wall and replace the plumbing. Val did a quick inspection, identified the problem as a faulty faucet connection, and fixed it all in less than an hour. Val was courteous, professional, and very clean! Would recommend Draincom to anyone needing a plumber in the GTA.

    Answer from pro:

    Thank you Andreas! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jan 2016

    Replace toilet on the main floor

    Borys, the DrainCom plumber, came to change our main floor toilet this weekend and he did a great job. He took his time to answer all our questions and concerns in a very professional manner. He tested everything to make sure there was no leak and he clean up everything at the end including taking away our old toilet. We now know who to call for all of our plumbing problems. Very reasonable price for the parts and labor. Job well done Borys!

    Answer from pro:

    Thank you Daniel! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jan 2016

    Pipe repair

    We experienced a backup in our basement. DrainCom sent Tony out on a Sunday evening, and he did a thorough scoping of the basement. It turned out that we had a broken clay pipe, as a tree root had punctured it. Our water usage was limited, but the repair was scheduled asap, despite having to excavate in our front yard. We came home to a clear front lawn and Tony explained all the work he had done. Great service despite a less than fortunate repair, would highly recommend!

    Answer from pro:

    Thank you Lauren! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from D. Smith
    Rating: 5 out of 5
    Review left on 22 Jan 2016

    Kitchen work

    Val from DrainCom arrived at my home to fix a leak in my kitchen. He quickly identified the source of the leak, which I had not been able to find. Val explained what needed to be done and the cost involved. He then fixed the problems quickly and professionally, and I was much relieved. I would recommend DrainCom to anyone based on Val's expert and professional work.

    Answer from pro:

    Thank you! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from sgtanner@gmail.com
    Rating: 5 out of 5
    Review left on 20 Jan 2016

    Plumbing problem in the laundry room

    Toni called before he arrived and then he arrived right on time. The leak in our laundry room was stopped and some other issues were noticed, thankfully. Toni possesses great people skills and left no confusion about estimated cost or procedures needed to complete the job. I would hire him again and recommend this company to anyone needing plumbing service.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 6 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2016

    Renovation project

    I was so pleased with the work done on my renovation project. The work included plumbing a kitchen and bathroom sink, fixing a leak, installing a new shower head and running water pipes and a drain for a washing machine. The entire experience was fantastic. The quote was reasonable and the service was great right from the office staff listening to my needs, to the plummer Val who was friendly, efficient, professional and courteous, to the follow-up customer service by both office and Val to make sure I was happy with the work. The entire experience was great and I would highly recommend this company to anybody.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 6 Feb 2017
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