Drain Com reviews (876)

Draincom was recommended to me by word of mouth. I have used their services for water proofing and back water valve installation. The sales associate Slava is honest and able to provide multiple options that suit your budgets and needs. After having a back water vale installed I noticed water (later found to be ground water) present in the newly excavated hole. Being recently flooded, I called drain come and spoke with Liz expressing my concern. She wasn’t able to provide me an explanation right away but was able to get back to me with answers VERY promptly! In addition, Draincom sent out a supervisor named Eugene the same day (Saturday of a long weekend ! ) with a drain camera so confirm proper connections and put my concerns to rest. I’m very impressed with the customer service provided by Liz and the speedy on site visit by Eugene.

After experiencing some flooding in my basement I called Drain Works for a waterproofing quote. Serg came out that same week to give me a quote. Offered great attention to detail with the most competitive price. They completed the job one day earlier that expected and did a great job. I have contracted many other companies in the past and Serg's team left me nothing to worry about. Cleaned up everything afterwards. No Stress! I would highly recommend this company. Very professional!

There was minor flooding in our unfinished basement but we were not sure of the source of the seepage. When Slava came over for our free consultation, he showed us three sources of leaking and informed us of the step by step measures that needed to be done to fix the problem. Other companies provided overpriced quotes with very little detail. I would highly recommend Draincom to anyone who wants a leak free basement with no hassle!

We had a drain back up and called Draincom for camera inspection. They came on time. Slava was professional and explain our options well. He cleared the drain pipe and left no mess behind. Price was reasonable, we pay 180$ for camera and half price 90$ for snaking the drain. Overall we satisfied and recommend this company.

Serge and his crew came to perform 2 projects on 2 homes that I owned; one in Oshawa and one in Toronto. The booking of projects was easy and simple. The follow up regarding appointments was flawless. The workers were on time, polite and got the job done quickly and efficiently. I not only use them for my own waterproofing projects, but also refer them to my clients. A+

From the moment I met Carl at Draincom, I knew this was the company I wanted to deal with. Fair, honest, professional service. As for Peter and his crew they were truly exceptional. On site, Peter oversaw everything and carefully paid attention to many details. Throughout the excavation, Peter kept the soil moist, to minimize dust. Our soil was very sandy, and with care Peter executed the sections according to the plans. With regards to the steel struts, Peter had a recommendation on how they would be tied into the footing which was subsequently approved by the Engineer and Inspector. Than for the routing of the new plumbing which had to go along the ceiling, replacing the traditional stack, Peter suggested the best possible route. Than when the new floor was poured, it was perfectly level, with the goal height of 8ft 4” achieved. Carl and the whole team at Draincom truly care about their customers. Working with Draincom is money well spent. (FYI – as part of our planning, prior to Draincom commencing their work, we had to make a decision about the chimney. We decided to remove it and change to direct vent utilities. We had a roofer remove the outside section, my husband and I removed the rest, while Draincom removed the basement portion as it was supporting the beam in the rear area, which coincided with the beam work to be done.)

I have used DrainCom on 2 separate occasions. I found them to be very professional, honest and deliver on their promises. Karl, the Project Manager, is very knowledgeable, dependable and is a pleasure to work with. Jerry worked on both projects and was exceptional. When I thought there was a mistake, they came back to check to ensure that everything was perfect and my fears put to rest. I have no qualms in recommending them to anyone. They have all my business since I started using them in 2012. Selwin

From start to finish Draincom were professional and helpful. Slava sounded very knowledgable and informative when we called to get an estimate. Their crews arrived on time and were professional and polite. We would recommend Draincom to all our friends and our own clients.

We had a drain back up in the basement; small but smelly. I called DrainCom and they came the same day. Ieugenii came to the house checked the drain in the basement and proceeded outside to check the drains via camera inspection. After some viewing; the snake was put into the drain and it seemed as though all was clear as the snake was moving ahead. The camera was placed into the drain again and Ieugenii noticed that there was a small burlap bag caught in the pipe further down the drain. An interesting device was then used to find exactly where the blockage was occurring. The snake was used again and then the camera. No luck; the bag would not budge. Ieugenii made a decision to place the snake one more time down the drain; probably about thirty feet of hose was being used. He dropped the camera down along the snake and started twisting. Within minutes Ieugenii had caught the bag on the end of the snake and was pulling it up the pipe with the camera in tow. Successfully he fished the bag clear from the drain. He noted that we should not have anymore issues and offered information on the back-up valve after I inquired. He explained the program and how long the work would take. This is twice I have used DrainCom for big; smelly and important jobs and I have been so pleased with their work. They are courteous and helpful and have no problem explaining everything to you. Thanks guys; you do great work.

Minor leak under my kitchen sink resulted in calling in a plumber. Robert came in and was able to fix the leak with ease. I also had him replace a broken faucet while he was already there. The price I found was reasonable and worth every penny.