Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2274)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2012

    Fixing/replacing outside hose connection

    Michael and his associate came today to my house to repair/replace the connection and valve for the exterior hose connection. They did a great job and it was fast, they were in and out in under an hour and a half. My only complaint is that $550 + tax seems pretty expensive to pay for just over an hour's worth of plumbing work, but I think that's expected when you pay by the job instead of by the hour.

    Answer from pro:

    Hi Laura in Little Italy -Thanks for the great review - We know that your time is very valuable and so we work quickly,efficiently and cleanly, leaving you with less problems and expenses. Because we do charge by the job, rather than the hour, you can be certain that if the job becomes complicated, you will not be charged anything extra. Always the same upfront price! From the Team @ Water Works Plumbing & Drains.

    Reply created 25 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2012

    Bathtub Leak Fixed!

    Every time someone took a bath in my home, water would seep through the ceiling downstairs. I got a quote from a contractor, who said he would need to break the tiles to determine the source of the leak, which would cost $4100. I then went to Homestars and found WaterWorks. Michael came to my home and he was very professional and thorough. After several recreations of filling up the bathtub and draining it, he was able to determine the culprit, a loose drain. Michael's expertise and thoroughness saved me a few thousand dollars! If you ever need a plumber, don't go with anyone else but WaterWorks!

    Answer from pro:

    Hi Marina in Leslieville - We mean it when we say that we will try to find the most cost effective solution for our customers. We have based our business on the foundation of building lasting relationships with our customers. We are not a "one hit wonder"! Thank you from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 24 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2012

    Outside water

    I've been meaning to write a review for Michael since last year. He did numerous things for us and we were really pleased with his services. I highly recommend Water Works to anyone in need of a good quality plumbuing and drain service. Thank you very much from Linda and family in Cedervale.

    Answer from pro:

    Hi Linda & Family in Cedervale - Thank you for your recommendation and for your repeat business. It is our goal to build a long term, quality relationship with every customer we meet. It was out pleasure to work in your home. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 7 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 May 2012

    Plugged drain

    We had a plugged drain. Michael came in and cleared it in no time with no BS. We've tried other companies in the past, Bosco, Rotorouter, etc. They were always trying to upsell, I never felt they were being straight forward and honest. Michael from WaterWorks was clear, straightforward and honest. No upsell, just what was need. Everything was explained in plain language. Prices were more than reasonable and quoted in advance with no 'gothcas' I'll be using them again.

    Answer from pro:

    Hi Mitch in North York - We pride ourselves on our transparency. No hidden costs with upfront pricing. We are so glad to hear that you appreciated that! Thank you for your business. From the Team @ Water Works Plumbing & Drains

    Reply created 24 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 May 2012

    Leaking sink and shower

    Great service. Friendly and knowledgable staff. Efficient, timely and clean when completing the service required. Estimate given upfront was same as what was paid. Not sure what more you could ask for in a plumbing service.

    Answer from pro:

    Hi Trish in Toronto - You have touched on the issues we make a priority; Great service, efficiency, and cleanliness. Thanks for noticing! From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 23 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2012

    Fixed my hot water issue

    I was getting warm water for a few days so I called WaterWorks. Plumber arrived on time and professional. Identified it was a mixing valve issue and got my hot water working again within an hour.

    Answer from pro:

    Hi Michael in Thornhill - Thank you for taking the time to give us a review. We really appreciate it and we are glad that you are able to have hot showers again! From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 23 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2012

    Diagnostic and removal of broken bath faucet

    Everyone at WaterWorks has been great to deal with. Lisa was able to squeeze me in at the last minute to have an emergency leak looked at. Michael came out quickly, and offered so much help and advice. He was able to remove the part and reassure me that there was no other damage. They had a price list for everything that needed to be done, so I knew exactly what the costs were right up front. I will definitely be calling them the next time I need a plumber!

    Answer from pro:

    Hi Erin in Toronto - We are so glad that we were able to help you out at such a stressful time. We do find that our customers really appreciate our upfront exact pricing as there are no surprises. Having a plumbling problem is enough of a surprise! We wish you the best with your home and are here for you if you need us. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 23 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2012

    Fixing of leaking kitchen sink

    When Michael came in, he told me exactly what I needed to do which was to completely get in a new kitchen counter. 2 other plumbers had told me the same thing. However, unlike the other plumbers, he did offer a temporary solution that cost 307 dollars. The solution did not work and I wasn't charged for it! I was very shocked and happy about that. I was only charged for service call, which he first asked if it was fair to me. He also promised to work me through what counter to get if I'm not sure, at no extra cost. These guys are the real deal.

    Answer from pro:

    Hi Tobi in Oakville - Thank you for your very kind review. We want our customers to be with us longterm therefore we do not do business with "one hit wonder" servcie calls. We feel that being fair and caring is extremely important. Thank you for acknowledging our efforts - From the TEAM @ Water Works Plumbing and Drains Inc.

    Reply created 17 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2012

    Kitchen Drain Repair

    Very good service that started right from the initial email and phone contact. \was able to get an appointment promptly and confirmation the morning of. Once the technician arrived he was very courteous and made sure everything was fixed and tested. Overall I would not hesitate to recommend WaterWorks and will use their services again when necessary.

    Answer from pro:

    Hi Nasser In Mississauga - Great customer service is the "back bone" of our company. We know that plumbing issues are never welcome and therefore we make it our business to get in, complete the job quickly and cleanly and let you get back to your routine. Thank you for your review - From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 17 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2012

    Assessment of Drainage Issues

    WaterWorks did exactly what they said they'd do. I was given the headsup phone call that I requested, the technician arrived right on time, and for a very small fee did a complete review of all the problem areas. I'd thought there was a drain problem, which is never cheap or pleasant, but Michael was able to demonstrate that our problems were much simpler than that. I'm taking the time to write this because this company has earned their positive reviews, end of story.

    Answer from pro:

    Hi Mark in Toronto - Thank you for taking the time to write because we appreciate how valuable your time is. That is why we always keep in touch with our customers and give them a head's up before we dispatch the Technician. We are dedicated to helping you find the best and most cost effective way to resolve your plumbing issues. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 17 May 2012
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