Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2254)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2009

    Catch Basin Quote

    I had requested a quote from Water Works for my parent's drain in a mutual driveway. Even though the project it has been put on hold due finances, Water Works was still generous with advice. Rosanna from the office was kind and helpful, it is rare to find such sincerity when dealing with contractors. I will certainly keep Water Works on my list of contacts for any future plumbing needs. Cheers, Annie

    Answer from pro:

    Hi Annie, Thank you very much for this excellent feedback. We look forward to helping you and your family in the future. Referrals to your family and friends are the greatest compliments you can give us. Thank you for your trust. Michael Yuffa, Master Plumber & Staff, The WaterWorks Plumbing Inc.

    Reply created 29 Oct 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2009

    kitchen

    We just moved in and found the kitchen sink was leaking among other things. Needless to say, we were a little stressed out having just moved. Your representative was most helpful and understanding.

    Answer from pro:

    Hi Gseward, Thank you so much for calling us out. We are very happy we were able to help. We look forward to being your new plumber and drain specialist for life in your new home. Thanking you in advance for sending us any referrals. Michael Yuffa and Staff, The WaterWorks Plumbing Inc.

    Reply created 21 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Sep 2009

    Bathroom Plumbing

    I had an emergency -- water pouring out of the ceiling underneath the bathroom. Mike and company, addressed the problem, and got it completely fixed the very next day! Things work better than ever now. Having to work late I felt secure leaving their workers to do the job while I was out. Also the administrative staff are clear, friendly and helpful. Very reliable. They are worth every penny!

    Answer from pro:

    Hi Caz, Thank you for entrusting us with your home and most valuable possessions. It was a pleasure working for you. We appreciate your business and thank you for sharing your review on HomeStars. Michael Yuffa and Staff, The WaterWorks Plumbing Inc.

    Reply created 18 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Sep 2009

    intake pipe replacement

    This is an old house with a lead intake pipe. It was a huge job replacing the pipe as it involved digging through clay, but Waterworks did this with minimum disruption and they were good with replacing sod, etc. They also unclogged a downspout drain at no charge. They were flexible with timing, which was appreciated.

    Answer from pro:

    Hi JH in Mississauga, Thank you very much for the wonderful review. Your feedback lets everybody know we do exactly what we say we are going to do and we always go the extra mile. We under promise and over deliver. Michael Yuffa and Staff, The WaterWorks Plumbing Inc.

    Reply created 18 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Sep 2009

    Leaking toilet

    After a DIY toilet installation, we noticed a bit of seepage under the toilet. It was persistent and had to be rectified. Mike and Sean fixed the problem in no time and we're very satisfied.

    Answer from pro:

    Hi Woodsman95, I am very happy to hear you’re satisfied with the work. Thank you very much for this review on HomeStars. If you need our services in the future please don’t hesitate to call us. Michael Yuffa and Staff, The WaterWorks Plumbing Inc.

    Reply created 18 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2009

    clogged toilet

    A clogged toilet while my husband was working in the U.K. and I was in Northern Ontario for an extended period left us with a dilemma. I Google'd a plumbing company in Toronto and Waterworks came up in the results. I took a tour of their very informative website and was satisfied with the information I found. I called and spoke to the receptionist who was extremely helpful and arranged for someone to come the following afternoon. The repair that was required was the least costly of the two potential repairs that we were quoted (how often does that happen?) and the customer service remained pleasant throughout a number of conversations. I'll definitely use them again if we run into trouble and would happily refer friends/family members to them.

    Answer from pro:

    Hi South Forest Hill, We are so happy we were able to help you with your plumbing dilemma. We are always up front about the range of pricing. We like to Under promise and Over deliver, good news is always better than bad news and honesty is our credo. This is such a wonderful review, thank you very much. It was a pleasure working with you. Thank you again for your business and for future referrals. Michael Yuffa & Staff, The WaterWorks Plumbing Inc.

    Reply created 11 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2009

    Leaky Bathroom Sink

    My landlord left town for a month and entrusted me with fixing our leaky bathroom sink. When a replacement tap proved to beyond his price range, Mike helped me find a more cost-friendly alternative repair.

    Answer from pro:

    Hi Sara, Providing help to those in need is paramount to us. We always try to accommodate our clients so that we can give them peace of mind. Don’t forget to let your landlord know about us so that we can take of the other problems that exist in the building. Thank you very much for sharing your review here on HomeStars. Michael Yuffa & Staff, The WaterWorks Plumbing Inc.

    Reply created 11 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2009

    Bathroom plumbing

    After waiting on another contractor to fix a leak in the bathroom (bath faucet) for months and seeing it get worse, I contacted Waterworks and they promptly fixed the problem (which had become much more serious with time). As the plumber that was sent was attempting to fix the problem, a more serious issue with the main water valve of the house was found and also fixed. Waterworks were great about making accommodations for quick repairs, the pricing was refreshingly transparent and I would definitely recommend them in the future. I just wish the City of Toronto had been as quick in turning the water back on as WW were in fixing the problem!

    Answer from pro:

    Hi Thierry, Thank you, Thank you, Thank you. We could teach the City of Toronto a thing or two but they probably wouldn't listen anyway. Thank you for sharing your sentiments, it means a great deal to us and the readers. It was great to work for you and thank you for your future referrals. Michael Yuffa & Staff, The WaterWorks Plumbing Inc.

    Reply created 11 Sep 2009
  • Review from Rob
    Rating: 5 out of 5
    Review left on 8 Sep 2009

    Basement Sewage Pump Replacement

    Waterworks was the only plumbing company that responded to my call over the long weekend. (and quickly!) They had a friendly, personable plumber to my house within a couple hours on Saturday. I was quoted within a half hour of assessing my problem (a old / burned out sewage pump). Mike and Shaun showed up on Tuesday to take care of the large / awkward job. They were friendly, very clean and I was very happy with their work. It's Tuesday evening now, and although I'm $2300 poorer, my problem has been quickly and professionally taken care of. Well worth it.

    Answer from pro:

    Hi Rob, It was such a pleasure to meet and work for you and your wife. Thank you for this wonderful review. We love challenging jobs, many plumbers would have walked out of this job due to accessibility and difficulties, but we soldiered on and it was gratifying to us to successfully complete the job. Michael Yuffa & Staff, The WaterWorks Plumbing Inc.

    Reply created 11 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2009

    Home inspection and water leak.

    Would highly recommend this company. The customer service was fantastic and they provided a lot of good suggestions above and beyond the services they were there to complete. I'm sure I will be using waterworks as my go-to plumber.

    Answer from pro:

    Hi Scott, Thank you so much for your shining review. We really appreciate you taking the time to share this here on HomeStars. Its are pleasure to share our expertise and knowledge with our clients. We look forward to serving you and your family. Michael Yuffa and Staff, The WaterWorks Plumbing Inc.

    Reply created 8 Sep 2009
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