Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2254)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 13 May 2009

    burst outside hose pipe

    with a burst pipe leading to my hose i managed to spray 40 feet into my neighbors kitchen. One call, and one hour later Michael arrived and had it repaired within an hour. fast, efficient and courteous service

    Answer from pro:

    Dear Karen, Thank You for taking the time to share your `to the point``review. We always appreciate that.I will make sure that everyone will always recieve excellent service when they use The Water Works Plumbing Inc. Thank You , Michael Yuffa,Master Plumber

    Reply created 19 May 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 May 2009

    Dripping pipe at cartridge

    Michael showed up on short notice to fix the cartridge replacement that we had tried to fix ourselves.. Within minutes, Michael had a diagnosis of the problem, the right parts in his truck and the joint properly sealed, as well as tightened up various other loose fittings around the bathroom, just in passing! Thank you again.

    Answer from pro:

    Hi Suri, thank you for your continued loyalty.It is very much appreciated. Michael Yuffa ,The Water Works Plumbing Inc

    Reply created 25 May 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 May 2009

    Replaced valve

    Water Works was fast and very accommodating. Mike had a service representative at our house within an hour of my initial call. When I had some questions regarding the services Mike was able to work out a deal that was both reasonable and fair. The service representative (sorry I have forgotten your name) was friendly and capable. Thanks Water Works!

    Answer from pro:

    Hi Susan, sorry for the delay in thanking you.Its been a little hectic-in a good way. Thank you for your patronage and sharing your review with others here at Homestars. Michael Yuffa,The Water Works PLumbing Inc,

    Reply created 8 Jun 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 May 2009

    replacement of supply pipes

    Michael from Water Works was very quick to return my call and set up an appointment very quickly even though it was a small job. Arrived on time and completed the work very quickly and without mess. It was a pleasure to deal with Water Works. Highly recommended.

    Answer from pro:

    Hi Allan, sorry for the delay in responding to your review.It's very much appreciated. Thank you for doing businesss with us. Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 8 Jun 2009
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 11 May 2009

    Ongoing Toilet Problem

    While Michael & Shlomi did good work installing a new toilet -- I had hoped they would attempt to repair the existing one which needed some plunging off and on. What I have problem with is their price. Granted a new toilet of repute they had on their truck is not cheap, I still found the ultimate price of close to $1200.00 quite steep. The reason I would not recommend them to my friends and neighbours is once again the price!! I asked for another quote namely to install a small laundry tub (tub and faucet provided by me) for which they quoted $650.00 before taxes. They may be good workers but not in my price range. Also, while I don't mind to write a review for good work done which I would have done, I was appalled by their numerous e-mail reminders to just sanction their star-rated pre-filled-in review. In the end I am taking up their offer to write this review and hope that they will be honest enough to post it to give credibility to their review site. This is not done out of spite, I have nothing against them personally, but if they want a review I have to be honest... Respectfully, Marietta in the Annex (Toronto)

    Answer from pro:

    Dear Marietta, I'm shocked about your review. When I asked you how our service was out of 10, you did say '10'.You also said you would share that on Homestars. You were very pleased at the time I provided you with an upfront price to fix your problem. As you can see, we have 100+ reviews from happy customers. We crunch our numbers very carefully in the office and determine our selling prices for various jobs in our price book. We have to take into account our overhead costs ie insurance,trucks,fuel, maintenance,uniforms,advertising,cell phones,office personnel,etc. I'm truly sorry you were not satisfied. I would be glad to recommend someone else in the future to help you with your plumbing needs.

    Reply created 8 Jun 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 May 2009

    Fixed shower leak

    The shower was leaking from the second floor to the main floor and shorted out the smoke detector and caused damage to the ceiling. I called Waterworks frist thing next morning and they were here within a few hours, located the leak with mininal damage to walls and replaced old faucets and showerheads. All done quickly and with a smile

    Answer from pro:

    Thank you for taking the time share your positive review with fellow homeowners.I hope all is solved,and if not please call me on my cell and I will set another time for you.It was also nice meeting you and thanks for your hospitality. Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 11 May 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2009

    Outside Faucett repair

    Michael arrived on time and repaired our tap quickly and professionally. We were pleased with the service provided and would gladly recommend Water Works. Thanks for doing a great job.

    Answer from pro:

    Thank You for your great review and patronage.I'm glad we were able to help you in a speedy fashion.I can really see the benefit of keeping fully inventoried service trucks so that our customers aren't waiting around for plumbers to go back and forth to the supply house or shop. Time is too precious.Our jobs can be done right on the spot. Thanks Again! Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 11 May 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2009

    Washing machine hook-up troubleshooting

    Michael provided quick, reliable and friendly service, and fixed our washing machine drain without a problem. We will call this company back for any future plumbing issues, as well as recommend them to others.

    Answer from pro:

    I always feel its "meant to be" when meet great new clients like yourself.Your plumbing and drain problems are getting the best care and attention possible. Thank you for your review and support! Michael Yuffa,the Water Works Plumbing Inc.

    Reply created 11 May 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2009

    My Tap Was A Drip.Now Its A Winner :)

    I tried to fix my tap a few times but to no avail.So I called in a `HANDYMAN``Company and still not much success.Then I was a meeting on Monday and a colleague of mine recommended Water Works (The Best Plumbing Service In Toronto).I am very glad to refer this company to family and friends who want to get treated right. Craig T,Toronto

    Answer from pro:

    As we all know in life there are 2 routes to take.The "long short way" or the "short long way".You,like myself and many others finally come to make the right decsion after all. Thanks for taking time out of your schedule to share your review, and giving us your business. Michael Yuffa,the Water Works Plumbing Inc.

    Reply created 11 May 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 May 2009

    Bathroom shower part - water pressure

    I needed a mixing valve for my shower to improve the water pressure. Michael was very polite and provided excellent service. He did not charge me until the work was finished. It took time to get the right part and he called to follow up and let me know roughly when the part would arrive. I would recommend this company to a friend.

    Answer from pro:

    Hi Dr.AJ, I do appreciate your positive review and your patronage. You were a pleasure to work for. I must compliment you on your patience for waiting for our parts to arrive from Quebec.I am glad we were able to fix your tub faucet(not enough water flow) Thank You Again! Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 7 May 2009
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