Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2015

    Finding and fixing a leak

    Michael at WaterWorks responded to our call promptly and quickly identified the potential leak sources in our bathtub/shower that was leaking through our kitchen ceiling. Michael provided recommendations and clear service quotes. With some further investigation he was able to pinpoint the leak which was the result of a faulty initial installation and was able to fix the problem same day. Micheal was a true professional and a pleasure to have in our home. We will certainly call Michael and Waterworks again for future service. Thanks, Steve and Kirsten

    Answer from pro:

    Hi Kristen, thank you for the great review, we appreciate it. We're happy to hear that Michael was able to quickly identify the potential leak sources in your bathtub/shower! Our priority is making sure you have the best experience with anyone you have ever dealt with. We look forward to working with you should you need us. Thanks from The WaterWorks Team!

    Reply created 7 Jan 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 1 out of 5
    Review left on 2 Nov 2015

    Urinal flush valve

    Booked a consultation on the premises. Replacing a urinal flush valve. The technician reviewed our situation looked up in a flat rate book and quoted an, to our mind, excessive figure of $ 988.61. (The part cost less than $ 200 and took less than one hour to install by ourselves.) The technician reviewed another problem, for which he took all the details, but to date he never came back with a quote.

    Answer from pro:

    We're confident in the level of service, products we sell and the costs that we provide, that's why we show up on time dressed in clean uniforms and fully stocked service trucks. You're not obligated to use our service that's why we provide upfront pricing before we do any work. Thank you for your business opportunity.

    Reply created 10 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Nov 2015

    Faucet replacement in tub - very old building, with very old plumbing!

    The company provides exceptional customer service. From the receptionist Natasha, to being notified by email with a photo of the plumber assigned to so the job, to the plumber himself, Michael, we could not be more satisfied! He also took care of a few "handyman" tasks for us, for which we are very grateful!

    Answer from pro:

    Hi MA_TO, thank you for the awesome review. We strive to provide the best customer service to our customers and from your review I can tell we are doing a great job. It was a pleasure working for you and we are always here should you need us in the future. Thank you from Michael & Natasha!

    Reply created 7 Jan 2016
  • Review from Hilda fabbruzzo
    Rating: 5 out of 5
    Review left on 30 Oct 2015

    Bidet faucet repair

    I used water works last year when it was winter.I could rely on them. Some other company apparently fixed it 3 years ago it was missing the new parts. I watched Michael put in all brand new cartridges and seals.Definitley he's the expert from his work. He also winterized my outdoor faucet .

    Answer from pro:

    Hi Hilda, thank you for the awesome review and continued loyalty. It is always a pleasure working for you and we're glad that Michael was able to fix the issues you were having. We are a phone call away should you need us in the future. Thank you from us all at the Waterworks Plumbing and drains Inc.

    Reply created 7 Jan 2016
  • Review from C. Mark
    Rating: 5 out of 5
    Review left on 30 Oct 2015

    Replace Mixing Valve

    After installation of a new rental hot water heater I found out that I had NO hot water. The installers came back & said call a plumber as the heater was working fine. I called an old number in my book & Waterworks answered. They sent out Larry the next day & he fixed the problem as well as educating me on this system. Thanks Larry. Both Larry & Natasha are very professional in their fields & I will call Waterworks again in a split second & recommend them to friends. C. Mark ....Mississauga

    Answer from pro:

    Hi C.Mark, thank you for the awesome review! We're glad that Larry was able to fix the issue you had with your water heater. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 7 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2015

    Replace Shower faucet with temperature control, also worked on kitchen sink

    I was very pleased that Michael helped us to resolve an issue in our daughters shower - fluctuating temperatures. He is very knowledgeable and pleasant and helped us assess the problem in our garage ceiling as well.

    Answer from pro:

    Hi Grace, thanks for taking the time out to post this great review. We're glad to hear that Michael was able to resolve the issue in your daughter's shower. We're always a phone call/email away should you need our assistance. Thanks from the WaterWorks Team!

    Reply created 7 Jan 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 22 Oct 2015

    Toilet drainage fix

    This is the second time Larry has come to our place for plumbing work, and it was great to see him again! He's very friendly and straightforward with the work that needs to be done. He was very good at explaining the job before he started, as well as any potential additional expenses should the problem have been worse than initially seen. I also appreciate the courtesy call from the office beforehand to let me know of his visit - greatly appreciated!

    Answer from pro:

    Hi Private User, thank you for the awesome review and continued loyalty. It is always a pleasure working for you and we are always happy to hear that your plumbing issue was resolved. We look forward to working with you again in the future should you need us. From the WaterWorks Team!

    Reply created 7 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Oct 2015

    Clogged laundry tub drain

    Contacted The Water Works for a plumbing issue. I didn't like the fact that there was a $40 fee just for a plumber to come out but it was an emergency. Larry came out and worked at trying to unclog the drain. He was very knowledgeable and answered all of my questions. He also gave me good advice regarding plumbing, pipes, etc. Would recommend and use them again.

    Answer from pro:

    Hi Angela, thank you for the great review. It was our pleasure to be of assistance to you and give our recommendations. We're glad to hear that Larry was a great help and was able to give you advise regarding plumbing. Thanks from the WaterWorks Team!

    Reply created 7 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2015

    Installation of Bathroom Vanity

    Called on a Thursday and had my beautiful bathroom vanity installed 3 business days later. The booking agent was friendly. Larry was polite and professional. He walked me through what was required and why. He kept me in the loop when he needed to head out to the truck for more supplies and even wore little booties to protect my floors. Diane C

    Answer from pro:

    Hi C.K, thank you very much for taking your time and posting your review here on Homestars. Thank you so much for the opportunity to let us take care of your plumbing needs. We look forward to working with you in the future. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 7 Jan 2016
  • Review from Nhan Huynh
    Rating: 5 out of 5
    Review left on 9 Oct 2015

    Bathroom Faucet Replacement

    The faucets in our bathroom were dripping for a long time. Larry came and figured the problem quickly. He showed up few days later with new faucets and all necessary parts. He did a great job and cleaned up well afterwards. Natasha was very professional. Again thanks Larry and Natasha. Very satisfactory.

    Answer from pro:

    Hi Nhan, thank you very much for taking your time and posting your review here on Homestars. Thank you so much for the opportunity to let us take care of your plumbing needs. We look forward to working with you in the future. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 14 Oct 2015
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