Last spring it became apparent that my home's roof was leaking when each time it rained outside it also did so in my kitchen!
I called six local roofing companies for estimates, all recommended by family or friends. Desi's Roofing was the only one for which a human being answered the phone. The woman was courteous and answered all my questions patiently and intelligently. Two of the remaining company's did not even return my call.
Four company's, including Desi's, came to my home to offer a quote. After not even so much as going up onto my roof or asking what type of shingles, etc. I wanted; one company's representative offered me a verbal quote of "around four grand."
Desi's estimator was on my roof for almost an hour. I think he took a hammer to every square inch, insuring there would be no surprises once the old roof was removed. The following day, there was a formal estimate in my mailbox, listing prices for different types and qualities of shingles and what sort of warranty accompanied them, as well as various different suggested upgrades for underlay and eaves products. This was also the only estimate of the four (well; three and a half – not taking the verbal one seriously) that noted the prices did not include my large shed or the overhang on my back door.
Impressed with the comprehensive estimate Desi's had offered, and with time being of the essence, I called to book an appointment for the repairs to be made. With the roof leaking, I explained, I would like it done as soon as possible. Not to worry the lady on the phone said, reading from a note attached to my case file. Apparently, while their estimator was on my roof, he had found the leak and fixed it. She wanted me to understand that the repair was temporary, but not to worry about the weather forecast for more rain.
If I hadn't already decided to hire Desi's Roofing Company, this would have solidified my choice.
When Desi's installers arrived, they were quick, skilled, and very respectful of my property. I think the leader of the four must have thanked me a dozen times for the Tim Horton's coffees I brought home to them towards the tail end of a very cold, windy, April day. They were delightful! And, an in-depth inspection of my front and back yard afterwards, in order to protect my nosey dog from injury, found no debris or stray nails. Actually, I found more refuse in my yard after my next-door neighbour had his roof redone later in the season! (And, no, not by Desi’s!)
If you are in the market for roofing work, I whole-heartedly recommend Desi's Roofing Company. They are competitively priced, thorough above and beyond and their employees are all polite, respectful and knowledgeable.
