New Century Maids

Rating: 4.7 out of 5

New Century Maids reviews (698)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 29 May 2016

    Hose cleaning service

    I've been using New Century Maids for over 1 year now. They are very nice and for the first few months everything was great. The price was fair and the service was great. Unfortunately lately they seem to be in a rush, to the point were they are literally running through the house to finish faster and the their work has started to suffer and it is a hit and miss. Most areas are done however they either forget the stairs completely, either the kitchen, either an entire bedroom or parts of them. The irony is that when they don't miss everything is great. There is a survey that the company sends to the customers a few days after the work is done however no matter what the feedback is the invoice must be paid. They can send the crew back to address any concerns you might have however only if you are able to get hold of someone within 24 hours after the cleaning. I have been patient, I have been filling surveys and complaining about the quality for a few months now. Lately they are not returning my calls within 24 hours which means the crew no longer comes back to finish the cleaning. Last time I refused to pay the invoice and I've asked them to come over and do a proper cleaning (I usually pay by Interac email transfer) and they have charged my credit card without my authorization (they must have had it on file from when I first started with them). Very disappointing, I wont be doing business with them.

    Answer from pro:

    Hello Ivona, I am very sorry to hear that you are unhappy with your cleanings lately. You have had the same cleaning crew for about a year and when you had mentioned about the areas that needed focus we had addressed these to the crew. They had tried their best to make sure that a great job was done, but you were still not happy which in that case we had scheduled your cleanings with a different crew (senior crew) and you still say that you are not happy with the cleanings. We honor our 24 hour guarantee for a redo each time - our feedback questionnaire is just another step taken by us to see how things are working out. We are always in the office Monday -Friday 8am - 5pm when you are free to call us or email anytime to discuss further. I do not think that it is fair not to pay for services that the crew worked hard cleaning and you had mentioned areas that were not major (crumbs, pine needles) I am sorry that you will not be using our services. It takes both sides to come to an agreement and to talk about how we can help. All the best

    Reply created 30 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 May 2016

    House cleaning

    Reliable company, experienced cleaners - well equipped. They have finished in no time (spent less time than estimated) and left my place nice and clean. Will definitely recommend this company. Thank you

    Answer from pro:

    Great news Denis, so glad that you are enjoying a clean home and we look forward to your business in the near future. Thank you.

    Reply created 30 May 2016
  • Review from Pina Marciano
    Rating: 5 out of 5
    Review left on 10 May 2016

    Cleaning Service

    I have had several house cleaning services, New Century Maids is by far the best. In the service I receive and reliability. Their prices are competitive to others. I've had several cleaning crews here and by far they are the best!! I would totally recommend.

    Answer from pro:

    Thank you for using New Century Maids for your recent Cleaning services. We have read your comments about our cleaning service and we greatly appreciate that you took the time to write them, as our customer’s satisfaction is our main priority.

    Reply created 12 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Apr 2016

    Wow!!! Impressive service.

    The cleaning staff JUST left and I am so happy! I was looking for specific cleaning to be done in my home (vacuum and wash floors and clean bathrooms). New Century was very accommodating. They did exactly what I asked. I first contacted them through their website. They were quick to get back to me with a quote which ended up to be EXACTLY what I paid. They were accommodating with my schedule, making the appointment was EASY, they did the job in the EXACT amount of time they said it would take. I couldn't be more satisfied. Will I use them again? Absolutely!!! This is definitely going to be a regular thing. Thank you New Century!

    Answer from pro:

    Dear Marissa we are so happy that the cleaning went so well and that we will be cleaning you home on a regular basis - always great to hear that another client is so happy. Thanks

    Reply created 14 Apr 2016
  • Review from Customer of New Century Maids
    Rating: 0 out of 5
    Review left on 12 Apr 2016

    Worst customer service ever

    This is by far the worst company ever I've been dealing with them for two years and I have had numerous amounts of issues with them but I keep going back because they keep promising me they'll do better this is the last of it I'm done with this company they just keep taking my money they leave my house extremely dirty do not do the job correctly I'm very unsatisfied and I've been very vocal to the company about this and they seem not to care and I've asked repeatedly to book my appointments weeks in advance and yet when it comes the day before they always seem to reschedule or cancel. This is not a way to handle or conduct yourself in a proper manner I will be taking my business elsewhere to another company who knows how to conduct themselves and be professional I strongly urge people do not use this company look elsewhere

    Answer from pro:

    Dear 'Private" customer - we are sorry that you think that the crew did not do a good job cleaning - reading over our email correspondence Louisa we tried our very best to accommodate you with dates and times but we cannot always confirm the crew you want for a specific time as you had wanted - our crews have regular customers as well - the only arrival time that we could promise was an 8am arrival anything after that was impossible because there are different homes of different sizes and each home is unique - some cleanings take more time and some less - we had tried to explain that to you but you did not want to hear it. I am sorry that we could not help you. If you were so unhappy with the home cleaning I do not understand why you would keep booking with us and setting up regular cleanings. We wish you all the best.

    Reply created 14 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Apr 2016

    Home cleaning

    The cleaning lady was professional and attentive to details. The administration is very cooperative and organized. It is great that they are willing to work with you on your preferences. Over all, great outcome and happy experience. Thanks!

    Answer from pro:

    Thank you for your feedback - we always do our best to have all customers happy with their cleanings.

    Reply created 13 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Apr 2016

    Home Cleaning

    Top notch work-I tried a few companies and was unsatisfied before finding new century maids.

    Answer from pro:

    Pleasure to hear that another customer is happy All the best

    Reply created 13 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2016

    Regular house cleaning

    Just wanted to let you know how much I appreciate all the hard work that the ladies from new century maids put into the cleaning of my home. My crew Paula and Manuela is always on time and very polite. My home is my castle and I spend most of my time there as I work from home, I also host many gatherings. I would also like to thank the office staff – my calls and emails are always answered and if I have a problem with a certain day or time that the cleaning crew is to arrive because of my work schedule there never seems to be a problem with re-scheduling. I trust New Century with my home and have never had a problem with them.

    Answer from pro:

    We are always hear to help - our crews and well as the office staff - Cleaning is our business and we do it to the best of our abilities. Thank you for your great feedback - Paula & Manuela will be thrilled that their hard work is appreciated.

    Reply created 13 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Apr 2016

    Last minute clean

    I was in quite a bind as I needed someone to clean my house immediately. I didn’t know where to even begin. Thankfully I remembered that my neighbour uses a cleaning service and went over there to ask her about them. She was very happy to give me their information and tell me that she just loves New Century Maids because of the great job they always do on her house, so I gave them a call and hoped that they would be able to send someone out that very day. The office staff was very pleasant and explained that it is last minute but would try to see if they could find a spot for me. They took sown all my information and I waited for a call back. Within 30 minutes I get a call saying that there would indeed be a team to come in that very day. I was extremely happy to say the least. I was so pleased with the work they did on my house. NCM really is the best cleaning company around.

    Answer from pro:

    Wonderful to hear how happy you were with your cleaning - we are glad that we could help you out and hope to do business with you in the future.

    Reply created 13 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2016

    Standard home cleaning.

    Very friendly staff and the place was spotless after she was done. Couldn't be happier.!

    Answer from pro:

    Very pleased to hear that you are happy with your cleaning and we look forward to doing business with you in the future. Thanks

    Reply created 6 Apr 2016
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