We found Strong Plumbing on Homestars when we encountered an unexpected backup in our sewer. After leaving a message, Valentin called us back to discuss our problem. While he came to validate the issue, he quickly and accurately diagnosed the problem up front. Upon arriving later that morning, Valentin went to work walking us through the process to diagnose the issue, the likely problem, and all potential costs depending what was found and needed to be remedied.
Immediately upon our initial conversation, we felt very comfortable wits and confidence in Strong Plumbing. Valentin quickly obtained the permit we would need to resolve our issue and scheduled his crew for the next day to complete our work outside. By 1pm that next day, we had a new Backwater valve and mainline and a cleanout which our olderror house didn't have (at least visibly). Inspection was done that morning, also coordinated by Valentin, to allow everything to be complete.
Valentin and his crew were considerate, tidy, efficient and excellent at communicating and setting expectations. What really made this a great experience was the trust we felt in dealing with Valentin. While we don't wish to have any more plumbing issues, we would welcome the opportunity to work with Strong Plumbing again. We felt so grateful for the experience that we asked for some extra business cards, and will refer to our friends and neighbors with confidence! Thanks Valentin and Strong Plumbing!