Roof Pro Plus Home Improvements
Roof Pro Plus Home Improvements
4.65138 reviews

All reviews (138)

  • Customer of Roof Pro Plus Home Improvements
    Rating: 5 out of 5
    Review left on 9 Apr 2019

    Re-shingling roof

    A rep was at my door the day after I called and talked to the office. His summary covered all my concerns plus a few others -- the price for the work itemized was completely reasonable. I signed on, the crew appeared a few days later, the job was done in two. After spending the bulk of last summer trying to find someone to do my roof, this level of professionalism was HUGELY welcome. Excellent work all the way around.
  • Customer of Roof Pro Plus Home Improvements
    Rating: 5 out of 5
    Review left on 2 Apr 2019

    Soffit Repair

    Kelly called ahead to set up a time to see the soffit area needing repair. He arrived on time and was very professional and friendly. He quoted and repaired during the same visit which was very efficient and also took it upon himself to clean and reattach with screws our laundry vent which was always falling out and laying on the ground. He did this free of charge and shows his ability to go above and beyond. Thank you Kelly for your great service. I will recommend this company and Kelly going forward.

    Answer from pro:

    Thank you for taking the time to review our Company and Kelly we appreciate your time and effort and look forward to working with you and your friends or family in the future! Kindest regards, Jan
    Reply created 3 Apr 2019
  • Melissa Timm
    Rating: 5 out of 5
    Review left on 23 Mar 2019

    Roof project

    We had a roof project completed today. It went very well and we were pleased with the end result. The roofing team were awesome and very friendly. Felix was great! Dean did a nice job explaining the process and Jan was very helpful when clarification was needed. Thanks for a fine job!
  • pibbett
    Rating: 5 out of 5
    Review left on 21 Mar 2019

    ROOF REPAIR

    Customer service was second to none. Very professional and extremely helpful. This company and Kelly can be recommended any time. We've had this company twice now and was impressed with their commitment to service and excellent work. Many thanks.
  • HomeOwner
    Rating: 5 out of 5
    Review left on 12 Mar 2019

    Roof Pro Plus roof replacement due to wind damage.

    Our home in Stouffville suffered wind damage in May, 2018. I started calling a number of roofers around but they were all too busy won't even pick up the phone never mind coming out to do the estimate. Dean came out right away, did the estimate, gave us a competitive price and we waited. There were people in the line up ahead of us and almost every other house suffered wind damage. It was worth the wait. Dean and his team were professionals. They did a good job and good workmanship. My roof stands out in my street. Me and my family are happy with the outcome. Thanks Roof Pro Plus. We can count on you. You did 100% the required work as stated on the quote!
  • Omer
    Rating: 0 out of 5
    Review left on 19 Feb 2019

    Kept my deposit

    Entered into agreement and paid a $500.00 deposit to the company. Our situation changed and we decided to not move forward with the roof project. After no less than 10 phone calls to the company, I was finally told that the deposit is non-refundable although there is no mention of this anywhere on the contract.

    Answer from pro:

    While we are aware you were disappointed that your deposit was non refundable, we did share this with you on three separate occasions as soon as you advised us that your situation changed and you requested the return of your deposit. We did confirm to you that it will be kept on file as a credit should you reconsider your roofing needs. I can only assume that the extra calls were that you did not like the answer given, unfortunately your circumstances changed.
    Reply created 20 Feb 2019
  • HomeOwner
    Rating: 4 out of 5
    Review left on 2 Oct 2018

    Re-shingled roof

    We did have some issues arise the day the job was being done. But the true test of a good company is when things don't necessarily go according to plan. Roofpro's 100% Guarantee was tested and Chad with Roof Pro Plus came through for us.
  • Linda MacPherson
    Rating: 5 out of 5
    Review left on 28 Sep 2018

    New Roof

    We had wind damage to our roof on a new build during the windstorm and Dean came to the rescue.Most roofers would not even answer their phones that week.He came and assessed the damage and suggested options.This was a new build but work was not done to a good standard and shingles were poor quality.He helped me to deal with insurance process and we were able to get new shingles,underlying materials and proper vents.Guarantees for all products.His team with roofer Gil worked through the hot humid days and even the weekend to finish.They were polite and cleaned up everyday before they left and my landscaping I just had done was undamaged.We are confident the work was done to a high standard.
  • HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2018

    Repair job

    Hello Kelly was very professional in handling my requirement to repair my roof as a result of a recent wind storm. I received fast and efficient work from John who actually did the job. I would recommend using these guys for your roofing needs. Sam

    Answer from pro:

    Sam, thanks for the review! appreciate you taking the time to recommend us.....kindest regards Jan
    Reply created 26 Jul 2018
  • Guy McBride
    Rating: 5 out of 5
    Review left on 14 Jul 2018

    New shingles, skylights.

    I'm very pleased with the quality of the building materials, the workmanship & the warranty. The roofing crew arrived early in the morning & got right to it, only taking a lunch break during the day. They were finished by early evening after cleaning up. A big thank you to roofing consultant Tim Cragg. It was a pleasure working with you to see this job to it's end. I would highly recommend Roof Pro Plus.

    Answer from pro:

    Guy, Thank you for writing this review and for your kind comments......it was a pleasure working with you, I will make sure all is cascaded back to the team and Tim!
    Reply created 16 Jul 2018