Pro Appliance Ltd. reviews (320)

Thank you very much for your kind review. Gladly appreciated.

Thank you so much for choosing Pro Appliance. We appreciate the kind words. Thank you for being a loyal customer. Always appreciated.

Hi Denise, Thank you for your kind review. It was a pleasure helping you with your new purchase. You were also amazing to work with. You knew exactly what you were looking for and that helped the process move along smoothly. Thank you again.

Dear Cathy, Thank you for your comments. Our service fee schedules and policies are quite standard across the industry and we hope our response will assist in better understanding them and addresses any concerns. We strive to provide transparent pricing and excellent service. A service call is charged for every scheduled appointment and includes the technician's travel to your location and 10-15 minutes of diagnostic time to assess the issue and provide you with a recommended course of action. Any additional diagnostic time is charged at an hourly rate. Matthew spent 45 minutes diagnosing the issue. Additional time he did not charge for. This diagnostic fee is charged on a per appliance basis. Because he was already on site the technician offered a discounted rate to look at the second appliance. Although re-setting the digital display may have seemed to have been a quick fix there was an underlying issue that was causing the display to lock which took more than ‘a minute or two’ to repair. Finally, let us address the fee charged when a technician is called back to take measurements for new appliances. As is our policy, this fee is credited towards the purchase of the new appliance. We apologize if this was not fully understood at the time. We hope this provides you with a better understanding of our service call fees.

Thank you for taking the time to write a review Lucy, we truly appreciate that. We're so happy to hear that you had a wonderful experience with us! Our goal is always to get the job done as quickly and cost effectively as possible for our customers. We know how much you rely on your appliances and we take pride in the expertise and experience our technicians are able to offer. We are very grateful for your recommendation and look forward to assisting you in the future.

Thank you for your review. We do our best to give good advice to our customers and do what is most cost effective for them. Honesty is the best policy.

I would like to thank you Bruce for that lovely review. It was our pleasure to have been able to do this repair as cost effective as possible. We do our best to get to our customers as soon as possible. Matthew is very knowledgeable at what he does. He will not repair something that is not necessary. We look forward to helping you in the future.

Thank you for that lovely review. It was our pleasure to have the opportunity to be of service to you. We do our best to make the repair as cost effective as possible. Looking forward to helping you out in the future

Dear Dorothy, What a delight to have received your review! Thank you for all your compliments of Pro Appliance Ltd and the staff that make our company your first choice in appliance repair. We have worked extremely hard to establish a reputation within the community as an appliance repair company you can trust to provide honest, reliable, professional services, so thank you for highlighting that the team made your experience so exceptional. I will certainly thank them on your behalf. I am happy we provided a memorable, 10-star appliance repair experience for you! We look forward to being of service to you again.

Thank you, Michael for that lovely review. It was our pleasure to have had the opportunity to be of service to you. We are happy to hear you had a positive experience with Matthew – he is our most experienced technician and really has a passion for what he does. I’ll be sure to pass along your kind words to him. We look forward to serving you again and greatly appreciate the referral to family and friends!