Can Do Fence & Deck

Rating: 4.9 out of 5

Can Do Fence & Deck reviews (461)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jul 2018

    Fence in Milton

    Can Do Fence did a great job at planning and executing the work for my fence. Alon the sales Manager was "TOP NOTCH" and easy to work with. I would use them again. Derek

    Answer from pro:

    Thank you for the vote of confidence, it is appreciated. Respectfully, ___________________ Alon Zamdvaiz Sales Manager CAN DO Fence and Deck ____________________ Sales Office: (416) 630-DECK (3325) Mobile: (416) 989-3934 Email: alon@candofence.com

    Reply created 1 Aug 2018
  • Review from Michael Guerin
    Rating: 3 out of 5
    Review left on 25 Jul 2018

    Fence install for multi family backyards

    Had Can Do replace existing fences for 5 houses. Price was on par with most companies that do fence work. I cannot comment for the others who were involved (other than the feedback I received from the others about the mix up on the fence style noted below). From my side, the end result is what would be expected. Clean up was far from perfect - cigarette butts (not a lot, but 5 or 6 in various spots) on our yard, bits of old fence including some with nails sticking out in both front (where the old fence was stacked) and back, water bottles and other debris left each day. Did not feel like yard was treated as if it was their own. There was a key mix up in the fence type to be installed. We had decided on the type with lattice at the top (which was the type being replaced) but the fence installed did not have this. To be fair the contract stated Fence 1 which is not lattice, but we did not even think to check this - the documents we sent showing the breakdown and contact info by person showed Fence 2, and we did not see anything (words, not codes) noting this on the contracts. Response from the sales person (Samer) did not make sense to myself or the other owners involved, including the main other one who met with Samer along with me when he came out. At any rate, we were offered the commission back as compensation by Samer as opposed to something back from the company itself - no communication from Alon the sales manager nor Can Do themselves. White tags left on a number of board as well, marring the aesthetics and requiring work on our side to pull off. Not a big thing, but does speak to attention to detail. The fence does look good, but communication issues, clean up issues and responses cause me to drop the rating down. We have had other work (carpets, hardwood, garage door, windows) done this year and in all other cases the follow up (before, during and after) was great and professional and the work done cleanly and professionally.

    Answer from pro:

    Thank you for posting your experience. We regret not meeting your expectations and although appreciate the comments on the final product looking good, we have fallen short in other areas in this case. Working in established neighbourhoods with the type of work we are doing, bringing heavy machinery back and forth, concrete, material etc... Does cause some challenges in that some damage to grass, plants and any item in the path of construction is generally unavoidable- However clean up is generally fairly thorough although not perfect and in this case we are sorry it was not up to your standards nor ours. The style mix up was regrettable, we did review this with our valued and committed team member Samer who is a customer advocate and always doing his best to ensure he represents our customers well. He was proactive and informed us he would go over the reasons with this particular group and we therefore let him lead the dialogue and his offer was his proactive way of trying to show his commitment to customers and we where not aware of this offer being made and of course would back our valued team member and customers whenever a reasonable grievance or resolution is proposed. The style choice on contract which we built did not raise red flags for our Sales Rep as it was a scenario where either style chosen would still result in person A or person B getting a different style as there where 2 differing styles that had to be connected so would have been no way to make this uniform for all participants either way. Having said that certainly not intentional to chose one over the other and we regret this miscommunication. Interior work where the work space is more isolated and contained is easier typically to maintain but we could have, should have and generally do a better job of clean up than we did in this case and once again want to express our regret for not meeting your expectations in this case. We appreciate you sharing this and will use this to strengthen our protocols and try to avoid these issues from recurring in the future. We are always striving to improve and will continue to do so with our Customers Support which we greatly value and appreciate Sincerely & Respectfully, ___________________ Alon Zamdvaiz Sales Manager CAN DO Fence and Deck ____________________ Sales Office: (416) 630-DECK (3325) Mobile: (416) 989-3934 Email: alon@candofence.com

    Reply created 26 Jul 2018
  • Review from Shpend
    Rating: 5 out of 5
    Review left on 16 Jun 2018

    Backyard fence

    Alon along with his very professional and courteous staff, just completed our pressure treated wood fence. We are very impressed not only was the install clean, it was fast, in three days done, those guys don't mess around. It's apparent right from the quotation that Alon is incredibly knowledgeable and his pride of work shows right from the start. We are so pleased with the quality of work. Alon and his team goes further steps to make sure the customers are happy. If you're looking for a fence, these are the guys you want to call.

    Answer from pro:

    Every Customer is important to us and to me personally... We always try to set fair and realistic expectations and are up front about what we can do and honest about what expectations we may not be able to fulfill. This is always front and center and customers who choose us appreciate the straight forwardness and ultimately whey we say we can deliver something we do! Not always ahead of schedule, occasionally even behind schedule, but with No Payments processed until all Work is Complete, we fulfill our obligations first and are paid only when we do! This goes a long way to build trust with our Customers and work with them over and over. Thank you Shpend for our feedback and review... From the Whole Team at CAN DO Fence & Deck -All the Best and enjoy your privacy along with your neighborhood (who now cant walk through your yard)! ____________________ Alon Zamdvaiz Sales Manager CAN DO Fence and Deck ____________________ Sales Office: (416) 630-DECK (3325) Mobile: (416) 989-3934 Email: alon@candofence.com

    Reply created 16 Jun 2018
  • Review from Customer of Can Do Fence & Deck
    Rating: 5 out of 5
    Review left on 16 Jun 2018

    Fence for a group of 9 houses in Etobicoke

    Im writing a review on behalf of the group of 9 houses in a new sub-division in Etobicoke. We were lucky to sign a contract with CanDo before the busy season starts. The crew is absolutely amazing, they are efficient and did outstanding job. Alon is very knowledgeable and led us through the whole process, explaining everything and answering all our questions. Now we have a beautiful fence and looking forward spending summer in our backyards. Irina

    Answer from pro:

    Thanks Irina, We appreciate you calling our Company initially to meet with you and neighbours and glad we could come through for you and your Group of neighbours ahead of schedule. Appreciate your organization with neighbours as well since nothing we can do to schedule work until there is clarity and agreement among neighbours sharing mutual fences. Thank you for your feedback and enjoy your many summers to come in your now private backyard! Best, ____________________ Alon Zamdvaiz Sales Manager CAN DO Fence and Deck ____________________ Sales Office: (416) 630-DECK (3325) Mobile: (416) 989-3934 Email: alon@candofence.com

    Reply created 18 Jun 2018
  • Review from jharmer
    Rating: 5 out of 5
    Review left on 13 Jun 2018

    Fence Project

    We emailed Can Do after sections of our fence came down during the wind storm. Within 2 weeks Samer visited my house on a Friday night (during a snow storm) and took all the measurements in the dark. Afterword's he sat with my wife and I and explained the very detailed quotation and sketches. Within a day the contract was signed and our project was scheduled. Our project was challenging due to the landscape/design of our backyard and therefore every hole needed to be hand dug. We also had very specific "design elements" we wanted to implement and Samer had no issues with the designs or concepts. I can't say enough about Samer and the entire crew at Can Do Fence.....all professionals and extremely hard workers. They worked 12 hour days and worked into the night with no complaining. We couldn't be happier with Samer and the whole team at Can Do Fence. I would recommend them for any project! BTW, this is only the second review I've ever written in my life. The experience was exceptional so they deserve to be recognized.

    Answer from pro:

    Jeff, Grateful for you taking the time to write about your experience working with our Team at CAN DO Fence & Deck... Sales Representative Samer is a valued and integral part of our Team and we really appreciate your feedback on the whole process. Thank you again, From the Whole Team at CAN DO Fence & Deck ____________________ Alon Zamdvaiz Sales Manager CAN DO Fence and Deck Mobile: (416) 989-3934 alon@candofence.com ____________________ Samer Karadsheh Sales Representative CAN DO Fence & Deck c: 647-880-4194 f: 905-642-1330

    Reply created 14 Jun 2018
  • Review from Sabina Luban
    Rating: 5 out of 5
    Review left on 30 May 2018

    Repeat customer

    We’ve used Can Do Fence multiple times in the past in different communities. Alon has always strived to provide excellent customer service and competitive pricing. He has always kept his word on when the team would begin and end construction. Time frames have always been adhered to. Quality of work is outstanding. Will continue to work with Can Do whenever necessary. Highly recommendable!

    Answer from pro:

    Sabina, Glad to have had the chance to work with you and neighbours multiple times in the different communities you where in over many years... We feel that our goal to provide a good product for our customers and ensure we do things right is validated when customers come back to us again and again... We have seasoned and skilled crews that have been with us from the beginning 20 years ago! We always Strive to Do it Right and On Time! I am glad we came through for you and neighbours when you did work with us and hope to be of service to you should you need us again ! All the Best to You & Yours ____________________ Alon Zamdvaiz Sales Manager CAN DO Fence and Deck ____________________ Mobile:(416) 989-3934 alon@candofence.com

    Reply created 31 May 2018
  • Review from Jenn Birch
    Rating: 5 out of 5
    Review left on 29 May 2018

    Excellent Experience!

    We used Can Do Fence & Deck in 2016 for our townhome in Caledon. We had a wonderful experience with them. Alon was so professional and helpful and the fence builders demonstrated amazing craftsmanship and had our fence up quickly. We have since moved and are planning to utilize them once again in our new home. Thanks Can Do!

    Answer from pro:

    Jenn, Appreciate you posting your previous experience working with us... We work with In House Teams that have the experience, skills and work ethic to get projects done Right & On Time ! Well mostly on time, during busy times we have missed projected dates from time to time, however we ensure NO PAYMENTS Until WORK IS COMPLETE ! This goes a long way to ensure Customers feel secure and assured that we will get their project done asap and with NO DEPOSIT & NO PAYMENTS processed until work is complete they have every reason to feel confident and secure. Look forward to working with you again ! Respectfully, ____________________ Alon Zamdvaiz Sales Manager CAN DO Fence and Deck ____________________ Mobile:(416) 989-3934 alon@candofence.com

    Reply created 31 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 May 2018

    Fencing at Pakville

    It was a great experience end to end. They are very prompt on their response. They keep you in the loop throughout the journey and even go the extra mile to work with all the neighbours. Excellent in follow ups and accomodating your individual needs. Highly recommened.

    Answer from pro:

    Siraj, Great to work with you and your neighbours and glad we could complete the project ahead of schedule. Thank you for working with us from the whole Team at CAN DO Fence & Deck ____________________ Alon Zamdvaiz Sales Manager CAN DO Fence and Deck ____________________ Mobile:(416) 989-3934 alon@candofence.com

    Reply created 28 May 2018
  • Review from Melanie Anderson
    Rating: 5 out of 5
    Review left on 23 May 2018

    New subdivision fencing

    Hired Can Do Fence & Deck for 10 new homes. Alon was an excellent coordinator. Prompt to answer any questions, professional and organized. The project was completed on time, the quality of work was top notch, the crew left our yards spotless and were pleasany to interact with. Not only do I recommend this company, but I have hired them again for another project!

    Answer from pro:

    Melanie Thank you so much for your review... I know we did your Fence in the East end Bowmanville and looking forward to working with you in Pickering from our records of course not San Francisco! Apparently this is due to a browser being turned off issue so if you want to correct that see below ! Much appreciated I wanted to bring it to your attention ! ___________________________________________________ From Homestars -Technical Issue Hi Alon, Thanks for reaching out to us, This label is generated from the browser from where the review was written. Your customer's browser location settings were turned off, so the web browser auto-generated a location. Your customer will need to email rv@homestars.com for assistance. Thanks, Alex Respectfully, Neighbours have chosen our Company once more to complete your Sub-Division and we look forward to doing a great job for you and your neighbours soon ! Sincerely, ____________________ Alon Zamdvaiz Sales Manager CAN DO Fence and Deck ____________________ Mobile:(416) 989-3934 alon@candofence.com

    Reply created 24 May 2018
  • Review from Happy client
    Rating: 5 out of 5
    Review left on 13 May 2018

    Can Do Fence

    We use CanDo Fence twice. Very well build fence and solid. They have different kind of styles to chose from. Job finish on time. Alon, the Manager is professional and knowledgeable. He gave us excellent advices prior the project start. Definitely recommended.

    Answer from pro:

    Return Customers like yourself are what motivates us to keep working hard every day-- From Markham to Aurora we are grateful you and Group of Neighbours have chosen our Company once more to complete your Sub-Division and we look forward to doing a great job for you and your neighbours soon ! Sincerely, ____________________ Alon Zamdvaiz Sales Manager CAN DO Fence and Deck ____________________ Mobile:(416) 989-3934 alon@candofence.com

    Reply created 15 May 2018