Tom Chen
More than 1 year and still not complete with the retrofit project, beaware
Nov 2023, 10 piece project signed and deposit made with Mar / Apr 2024 target project date with Alex (Project Manager / Sales)
May 2024, Full payment was made for the retrofit project and had 8 pieces installed
Sept 2024, Alex (Project Manager / Sales who I signed the contract with) has never been able to be found (tried email / call / text but would not reply)
Dec 19 2024, Denys (service supervisors) indicated the final glass has been shipped but has not had any follow up since then.
Jan 20, 2025, still missing a final glass and mold appear on the plywood the team has installed to wait for the glass.

Answer from pro:
We take these matters very seriously. However, we have no record or recollection of any customer experience that aligns with the details of your account. Furthermore, we are unable to verify any infor…