Landmark Home Solutions

Rating: 4.2 out of 5

Landmark Home Solutions reviews (420)

  • Review from Dave
    Rating: 5 out of 5
    Review left on 28 Feb 2019

    New windows installation

    The windows were installed under adverse weather conditions. The work was completed professionally. The installers were curious. Job well done.

    Answer from pro:

    Thank you so much for the kind words - truly makes us happy to know our customers were taken care of. if you need anything else please let us know :)

    Reply created 28 Feb 2019
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 27 Feb 2019

    Window installation

    Had six windows installed in my home and within a week one cracked right across and one doesn’t close properly!

    Answer from pro:

    im very sorry to hear your experiencing issues and would like to get this looked after for you right away - if you could please call into us at 1-866-355-3332 or email in at info@landmarkquality.com we can get this taken care of. thank you for sharing your experience with us

    Reply created 28 Feb 2019
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 26 Feb 2019

    Window replacement

    The installation was 110%. The product though was not exactly what we ordered and was delivered a lot later than expected.

    Answer from pro:

    Thanks so much for letting us know how the install went. were very sorry to hear it was late and not what you expected. I have passed this along to my service and sales team for further investigation who will follow up with you. Thanks again for sharing your experience and we appreciate and value your feedback. Thank you

    Reply created 27 Feb 2019
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 26 Feb 2019

    A patio door, front door and a window in the master bedroom

    The installers were good at their job. We are left with a patio door that does not close properly unless it is locked. There is a fair size opening at the lower right side which allows a lot of cold air into the house. The screen door which has not yet been used now has a small hole in it. The front door does not fit properly at the base. There was frost on the inside of the door this winter. We have been waiting since the middle of January to book a service date. We don't seem to be in their service route. This job was done in December 2018. We are still waiting for a service date.

    Answer from pro:

    Thank you for sending us a review and for sharing your feedback with us. We apologize that your experiencing issues with your door and we appreciate you letting us know how everything went. We will use this feedback to better improve our services. I have contacted our service department and informed them of your concerns and ongoing service request - we will have someone contact you right away to discuss further. We apologize again for this inconvenience and hope to get this resolved ASAP. Thanks again!

    Reply created 27 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2019

    Entire front entrance removal, rebuild and new door system installed

    Very professional workers, steady and precise, kept the area cleaned up as they worked , put protective covering on the floor, removed all debris Excellent product line and beautiful new door entrance system. The sales man was very helpful, answered my questions clearly, no pressure to sign a contract, patient and polite. Phone calls were very professional and informative. 5 star product and service

    Answer from pro:

    Were so delighted to hear that you had a great experience with us from start to finish. We hope you enjoy your landmark products for years to come. We truly appreciate your commitment and business and hope to work together again soon. if you ever have any questions please let us know :) Thank you again!

    Reply created 26 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2019

    New windows

    I had all my windows in my bungalow replaced, about 16 windows. Very pleased with the installation and the time frame.

    Answer from pro:

    Thanks so much for sharing your experience with Landmark with others we truly appreciate it. We hope to work together in the near future. if you ever need anything please let us know :) thanks again

    Reply created 26 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Feb 2019

    Installation of 12 windows and a front door

    The renovations and installations of windows (12) and door (1) went smoothly and within a day! The workers were courteous, competent and professional. I would recommend to anyone the value of product and service. The work took place in October of 2018. We are waiting in August 2019 for the final estimated savings in heating (Oil) for the year 2018-2019 compared to last year. The salesperson of Landmark gave us a guaranty of 40% in savings.

    Answer from pro:

    Thank you so much for taking the time to review us. We're so happy to hear that you were satisfied with the windows and how the overall job went. If there's anything else we could ever help you out with please don't hesitate to get in contact with us. It was a pleasure working with you and we appreciate the business very much.

    Reply created 12 Feb 2019
  • Review from Thx Tim
    Rating: 3 out of 5
    Review left on 9 Feb 2019

    Door and 4 windows replaced

    So we had a new door and 4 new windows put in our house. Previously to this instal we had 3 windows and a new sliding door put in and it was a great experience. This time around land mark missed the mark with lack of communication with us the client and the installer. When we signed the forms for purchase (July) we were told the door and windows will be installed at the end of October. By early November the final measurement occurred. Up to this point no one contacted us regarding the delay. We were told the door and windows would take 6 weeks. 6 weeks came and went with no phone calls. Phone calls were made on our behalf to find out what had happened and messages left with no answer. Finally a date in Jan was made for instal. We were happy that the door was going to be installed do to the draft our old one had (hence why we needed a new door). First day of instal no one showed up and once again no call. We made a call at 12 noon to see what had happened, to our amazement Landmark had no idea where the installer was. It was not till 2pm we were told the installer would not be attending today (one day off work wasted). The next day the installer was suppose to be their between 8 and 10, at 1pm they showed up. A rush job was done and at the end we were told not to use the door for 3 days. This was weird so I inspected the job done and found a massive crack in the frame that was installed, our new lock set was cut and forced in to fit, glass from our old windows were broken and all over our kids room and scratches to his floor and a massive draft from the front door. (Worse then our old door). I called Landmark after seeing the terrible work done. They took my issues and sent them to the servicing department. At this point an appointment was made to come by and take a look at the issues. Photos were taken and even the service man said "this was terrible" a new Framewas order and the whole door had to be redone. This was when we met Tim a service man for Landmark. He came into our home and fixed every single issue we had with the instal. Not only did he fix the issue but he listened and heard us. He understood taking 5 days off instead of 2 was excessive. If it were not for Tim and his amazing work we would not ever go back to Landmark but after Tim we will. We now understand that Landmark hirers contractors to instal and sometimes have no idea the person they hire, but for us Landmark fixed our issues and sent a great man named Tim. Thx again Tim

    Answer from pro:

    First i would like to thank you for taking the time to write in about your experience. on behalf of Landmark we do sincerely apologize for the lack of communication on our end. Last year hit the industry very hard with the GreenOn program that really set us behind schedule down the production line. No excuse for the lack of communication from us to you and we do apologize for that. We are super happy it all got taken care of to your satisfaction and if you need anything else please dont hesitate to contact me and i will make sure it is dealt with in a timely manner. Thank you again we truly appreciate & value your business and dedication to Landmark.

    Reply created 13 Feb 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 30 Nov 2018

    Window Installation

    Trouble from the start with this company--showed up not prepared to install windows in the manner agreed upon--ie. remove bricks and rebuild brick shelf. Installer says he is not capable of doing that kind of installation. Second crew dispatched a week or so later. After 10 years or so Brick mould has separated, two visits to the house, nothing done. One rep says windows should be replaced and has seen windows replaced for less damage, but doesn't want to "go on the record". Needs to submit paperwork to head office. No decision made--well over a year and a half now. After multiple calls, another rep dispatched, won't even leave his card or tell us his full name. Repair consists of sloppy clear caulking that has now turned yellow. Over a dozen calls and multiple e-mails no response. No fine print warranty is completely meaningless. Don't bother with your robo response. You have all the information already on my file.

    Answer from pro:

    Dear Michael, We are so sorry to hear that you experienced problems with your installation. Customer satisfaction is very important to us here and i can assure you that this wont be taken lightly. I will have someone contact you from our installations department right away as we would like to get this resolved to your satisfaction. Thank you.

    Reply created 6 Dec 2018
  • Review from Customer of Landmark Home Solutions
    Rating: 5 out of 5
    Review left on 19 Nov 2018

    Living Room Windows Installation in Log Home

    Landmark has been wonderful from time Sandra called us from head office to arrange Bob , sales representative to come to assess our requirements. Bob was Fabulous as was the man who came to measure the window requirements. The 3 installers were the BEST & Exceptional. In half a day we had 4 regular & 1 Large window(s) installed along with outside window casements. Our indoors & outdoors were left cleaner than when they arrived. Home is warmer, we have ability to open screens, outside presentation looks so much better. Everyone, professional, thoughtful, helpful, polite & Fun. Sandra was super in final arrangements

    Answer from pro:

    Thank you so much for your kind words and taking the time to share your experience with us. It truly makes our day to hear the outcome and that your home is feeling the love as well. We look forward to possibly working with you again and if you ever need anything please dont hesitate to give us a call :)

    Reply created 21 Nov 2018
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