Landmark Home Solutions

Rating: 4.2 out of 5

Landmark Home Solutions reviews (420)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 7 Mar 2018

    Windows

    Terrible workmanship. Multiple no show-no calls terrible customer service. Wouldn't recommend it i would rather go out of my way to warn others of the nightmare they could end up in. So far I have warned one potential customer and after seeing for themselves they went with a local company

    Answer from pro:

    Dear Caitlyn and Troy, Thank you for taking the time to write a review about your experience with us. It always hurts to see a disappointed customer, as we strive for the best here at Landmark. It was unfortunate that there were some delays in the installation of the windows. We are actively making changes to try and improve all of our processes and we will use your feedback as a tool to better ourselves as a company. Sincerely, Landmark Home Solutions

    Reply created 10 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2018

    Windows

    I love my windows and the guys where ver nice n clean but when putting my kitchen window In they broke my tiles not happy about that and I sent a email out to you guys but no responses n calling the company is awful

    Answer from pro:

    Dear William and Tracy, Thank you for letting us know about your installation and the problem that occurred. We are glad to hear that you love the windows but sorry that you had an issue with the tiles. I have notified our Service department and someone will be getting back to you to get this resolved.

    Reply created 25 Jan 2018
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 17 Jan 2018

    2 windows and front door

    While the window work in the basement appears to be okay. It's had to tell as we are in the throws of winter. The front door however needs some attention as the foam is leaking out on the outside. I have called for a week and they haven't gotten back to me. I don't know how thermal it will be if the foam that is supposed to keep it airtight is leaking out.

    Answer from pro:

    Hi Lori, So sorry to hear that you are having issues with the door. Please provide us with more information so we can look into this and get is resolved. Thank you

    Reply created 24 Jan 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Jan 2018

    Leafgard

    The work was completed in a timely fashion, great cleanup, no mess left, workers friendly.

    Answer from pro:

    Thank you so much for the review. We are glad to hear that all went well with the installation. We strive to provide great customer service and look forward to serving you in the future. Thank you again.

    Reply created 18 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jan 2018

    New Windows

    The work on all of our windows was done and completed satisfactorily. There has been great improvement in the warmth in our home and even the heat distribution is improved . (ie there are no cold spots) There was one exception.. three basement windows were not framed with outside frames ... however there is no problem with them. They are three windows in the basement and are only accessible under a deck that is on the back of our house. Both of the installers (front window and the basement window installers ) and I agreed that if there is no real use except for esthetics that they could be left as is without the frames. It is difficult for anyone to crawl under there and reach the windows except for a "little" person like I. I may even do that when we get Summer. No one sees this or even knows they are there. Otherwise every thing is excellent.

    Answer from pro:

    Dear Doris, Thank you so much for the great review! We are so pleased to hear that everything went well and that you are pleased with the results. We strive to provide great products and service and we appreciate you taking the time to let us now how everything went. We look forward to taking care of any future needs.

    Reply created 16 Jan 2018
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 12 Jan 2018

    All doors and windows of the 3000 sf home.

    The only good part of the entire company was the installers. The sales rep was ignorant after the 30% received. The entire team at Landmark are trained to be dishonest. I went through several project managers and office people. The project was not completed in a promised timely manner. Never would I recommend anyone I know to use this company.

    Answer from pro:

    We are so sorry to hear that you had issues with your purchase. Please provide us with more information so we can look into this and get it resolved to your satisfaction.

    Reply created 15 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2018

    Windows installed

    The installation was prompt and they were very polite, also they were very good at cleaning up once finished.

    Answer from pro:

    Thank you so much for letting us know how the installation went. We are so glad to hear that everything was done to your satisfaction. We do strive to provide quality products and installation. Welcome to our Landmark family!

    Reply created 15 Jan 2018
  • Review from Thx Tim
    Rating: 5 out of 5
    Review left on 11 Jan 2018

    Three new windows and a new sliding door in a new location in the home.

    Landmark did such an amazing job with replacing 3 windows and changing our sliding door. I am very happy with their work. The installers were Very professional and left our home clean and net. They did such a great job I will deffenetly hire them again for my other windows.

    Answer from pro:

    Thank you so much for the great review! We love to hear that everything went well with the installation and we look forward to taking care of any future needs.

    Reply created 15 Jan 2018
  • Review from Jeff
    Rating: 0 out of 5
    Review left on 2 Jan 2018

    Nightmare installation

    Bought 5 windows. The company, to date, spent 8 full days and 2 no-shows trying to get them in right. Still not done properly and it's very hard to get a call back from the company. The windows are leaking. The framing is still not installed. The windows are drafty to the point where we are getting ice on the inside of our house. The caulking was slopped on and is now coming off and there are screws through the drip canals. There was a tear in one of the screens and another was not sized right. They left a mess when they left and one of their service guys was confrontational whenever he showed up. These were just some of the problems we had, there are more.

    Answer from pro:

    Dear Jeff, We are so sorry to hear that you are having issues with the windows and the installation. Please provide us with more information so we can look into this and get this resolved as soon as possible. We strive to provide the best customer service and apologize that we have fallen short in your situation. Thank you

    Reply created 5 Jan 2018
  • Review from Moe Meglio
    Rating: 0 out of 5
    Review left on 31 Dec 2017

    All windows and 3 patio doors

    Nightmare ordeal. My hardwood floors in my bedroom were destroyed from moisture coming in from new door installed. It’s been 2 years and I’m still trying to get help with said leaky door and problem. Lots of bandaid taxtics. Here is a pic taken today of snow inside the house. No return of phone calls made and lots of empty promises to fix the problem.

    Answer from pro:

    Dear Moe, We apologize for the issues you have had with your door. Please provide us with more information so we can look into getting this resolved as soon as possible. Thank you.

    Reply created 9 Jan 2018
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