Advanpro Furnace & Duct Cleaning Ltd.

Rating: 4.8 out of 5

Advanpro Furnace & Duct Cleaning Ltd. reviews (649)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Oct 2016

    Duct cleaning and furnace cleaning

    They did a great job. They were very efficient and friendly. They keep me inform of what they were doing.

    Answer from pro:

    Thank you for the great review! Please keep us in mind for any future HVAC needs.

    Reply created 6 Oct 2016
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 1 Oct 2016

    Duct and furnace cleaning

    I booked with Advanpro after getting quotes from several companies and reading lots of reviews. I think Pat and Alex did a good job as they arrived early (after checking with me that they could come early) and they were friendly and efficient. However I have since read that duct cleaning should take longer than an hour and that all vents should be sealed (I only saw that the vents on the main floor were sealed, the upstairs ones were left open so there was quite a bit of dust and debris around the upper vents). Also I believe some kind of deodorizing spray was put into the vents and I can still smell it a day later (and I'm not crazy about the scent of it).

    Answer from pro:

    Thank you for the review. The amount of time a furnace and duct cleaning takes is dependent on the house. On average, with the equipment and experienced staff we have, a home with one furnace takes approximately an hour and a half. It can be more or less than that depending on the amount of vents in the home and the state of the furnace and ducts. You are correct in assuming that vents should be covered. We did discuss this with the techs that were at your home and they are adamant that they did cover all of the vents. We do use a deodorizer with the cleaning. Many people like the smell (we've even had customers call us to ask where they can purchase it for themselves) but if any customer does not want the vents deodorized we are happy to not use it. Not to worry the smell dissipates within a few days. We are sorry to hear that your experience was not as you had hoped, but are happy to hear that the guys did a good job and were friendly and efficient. You can give us a call at the office (403.873.7779) if you would like to discuss this further.

    Reply created 6 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Sep 2016

    Dryer vent and emergency furnace repair

    The time from the initial phone call to receiving the service was very quick. I am very impressed with the efficiency and the courtesy shown by Steve, Jason and Jeff, thank you guys. I would highly recommend and intend to use the services of Advanpro again.

    Answer from pro:

    Thank you for the great review Nick! Please do keep us in mind for any future HVAC needs.

    Reply created 30 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Sep 2016

    furnace and duct cleaning

    We had you in a couple of weeks ago for furnace and duct cleaning - great guys, fast and efficient. I called yesterday about a possible problem, and Jason came in on his way home for work. He checked everything out and reassured me everything's fine. Thanks Jason - I know you would have liked to go straight home, and I really appreciate you coming in! We'll definitely have you all back!

    Answer from pro:

    Thank you for the great review! We are happy to hear that Jason was able to come back and make sure everything was as it should be. We look forward to working for you again in the future.

    Reply created 30 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2016

    Furnace and duct cleaning

    The guys were very professional. Explained what they were doing, how they would do it. They were timely and efficient. Already have given the company's contact information to other people who require this work to be done.

    Answer from pro:

    Thank you for the great review and for passing on our name! We hope to work for you again in the future.

    Reply created 30 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2016

    Duct and Furnace cleaning

    We had a funky smell coming from a few of the ducts and figured one of the neighbourhood squirrels had made its way in. Pat and Adrien were very quick to find the trouble maker and very effciently and thoroughly did their jobs. I phoned Advanpro on Thursday and they were at our house 8:00 Saturday morning. Very pleased with their service and friendliness.

    Answer from pro:

    Thank you for the great review! We hope to work for you again in the future!

    Reply created 23 Sep 2016
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 20 Sep 2016

    Duct Cleaning

    The furnace was working while they were here. Two days later when we turned it on, it was no longer working. Atco gas came in that day and said two of the four wires had been disconnected which is why it wasn't working. They reconnected the wires and the furnace works fine. While Advanpro would have returned because it was no longer working, we all believe they would have told us it was old and needed to be replaced. We wouldn't have been any the wiser. Big mistake using unethical company.

    Answer from pro:

    At Advanpro we guarantee our work. If ever there is an issue with a customers’ furnace that is related to the work we have done, we will go back and repair it at no cost to the customer. Our customers satisfaction is not only important to us but also essential to our companies success. We have great reviews and an A+ rating with the Better Business Bureau. These things do not happen when you are mistreating or scamming customers. At no point did our techs try to sell you a new furnace and as per your phone conversation with us, the techs ran the furnace before they left and it was working. We apologize for any discomfort you may have suffered but had we known about the issue, our techs would have gone back and fixed it at no cost to you. We take exception to the unfounded assumptions you have made about our company and we believe the positive reviews we've received over the years are evidence of the kind of company we are. Thank you and please let us know what we can do to leave you with a more positive view of our company.

    Reply created 23 Sep 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 20 Sep 2016

    furnace cleaning

    The two technicians seemed qualified, friendly, and helpful; they communicated freely and advised as to the work needed to be done.

    Answer from pro:

    Thank you for the positive review! Please keep us in mind for any future HVAC needs.

    Reply created 21 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Sep 2016

    Furnace Cleaning

    Kevin and Jeff did a great job. They were professional and quick and explained everything to me. We have had Advanpro clean our furnace ducts before and will continue to do so going forward.

    Answer from pro:

    Thanks for the great review Amanda! We look forward to working for you in the future.

    Reply created 19 Sep 2016
  • Review from vicurbans
    Rating: 5 out of 5
    Review left on 18 Sep 2016

    Cleaning duct work

    We were very satisfied with the professionalism of the workers. All in all, our dealings with Advanpro was very satisfactory.

    Answer from pro:

    Thank you for the great review! Please keep us in mind for any future HVAC cleaning repairs or installations

    Reply created 19 Sep 2016
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