Boonstra Heating and Air Conditioning

Rating: 4.3 out of 5

Boonstra Heating and Air Conditioning reviews (429)

  • Review from Kamran
    Rating: 0 out of 5
    Review left on 27 Oct 2019

    Unethical

    One of the most unethical companies i have encountered. First of all they outsourced their work to another "sister" company so i was a little confused when a service tech came by from this other company . i requested a quote to have someone come in and look at fixing a humidifier that was leaking. The service tech came in and charged me $160 "Assessment charge " just to tell me what i already relayed to them when i reached out . I asked him to have his company give me a price for a new one, and come the next day to install. Another technician came by the next day and installed the humidifier and when i got the bill it had another "assessment charge" . I asked why i was charged again for an assessment. The technician said it was standard practice, and that i should call the company to dispute and get a refund . I called a number of times, and the last conversation was i was told that the manager would look into it and reverse the charge. To date i havent heard from them not have i got the refund. Will never do business with Boonstra or their "sister company again".

    Answer from pro:

    I am very sorry that you did not have a good experience with us. I'd like the opportunity to discuss this with you further and see what we can do to earn back your trust. Please call me Wednesday, ask for Laura Hammond (905)689-7954 or leave a contact number so I can reach out to you. I am looking forward to speaking with you and making this right.

    Reply created 30 Oct 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Oct 2019

    Duct Cleaning

    Chris and Joe were in to do my duct cleaning on Oct. 26/19 which was complementary with my furnace & A/C install in Stoney Creek. Great couple of young men, very professional, helpful and did a terrific job. Keep up the great service.

    Answer from pro:

    Thank you Frank for this terrific review for our technicians Chris & Joe! I hope you are happy with your investment. Thank you for choosing Boonstra!

    Reply created 30 Oct 2019
  • Review from Customer of Boonstra Heating and Air Conditioning
    Rating: 5 out of 5
    Review left on 15 Oct 2019

    Annual service call re furnace/AC

    Charlie was efficient, helpful and prompt Gave me some good suggestions on my existing system and thoughts on a new one for next year. Would be delighted to continue to use this company and recommend.

    Answer from pro:

    Thank you for this terrific review and recommendation for our technician Charlie! It's great to hear you had a positive experience with Boonstra!

    Reply created 16 Oct 2019
  • Review from Customer of Boonstra Heating and Air Conditioning
    Rating: 5 out of 5
    Review left on 29 Sep 2019

    furnace maintenance

    Had a strange furnace problem, technician found no reason. Did annual maintenance per contract. All is good now. Well done, happy there was no real problem, after the first incident.

    Answer from pro:

    Thank you for taking time to leave this positive review for Boonstra! I am happy to hear everything is up and working well!

    Reply created 1 Oct 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jul 2019

    New Furnace and Air Conditioning

    We met with Remo, the Boonstra consultant on Saturday a.m., with regard to installing a new furnace and A/C. He was extremely helpful and knowledgeable. We gave him the go ahead Monday morning and he proceeded to make all the arrangements to have their installers arrive after the energy audit company completed their work on Tuesday morning. We came home this afternoon to a cool home and spotless work area. Dismantled furnace was taken away. Installer was well informed and also very professional. The entire project was seamless from start to finish and stress free. Highly recommend Boonstra for all your furnace and air conditioning needs.

    Answer from pro:

    Thank you so much Brian & Sandy for sharing the positive experience you had with Boonstra and our team. It's great to hear things went seamlessly.We appreciate the perfect review and recommendation!

    Reply created 1 Aug 2019
  • Review from Customer of Boonstra Heating and Air Conditioning
    Rating: 5 out of 5
    Review left on 22 Jul 2019

    AC Repair

    Called Boonstra Sunday AM, when AC unit went down over the weekend. Had a technician to us that afternoon. Luke did a great job of quickly recognizing the part that needed to be replaced. Explained what he was doing and ensured all was working well once the part was replaced. Very courteous service. No trying to upsell or say we needed a new unit like so many operations in this space these days.

    Answer from pro:

    Thank you for that wonderful review!I'm happy to hear we were able to get out to you quickly and get your A/C up and running again.

    Reply created 23 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jul 2019

    AC fix on short notice

    I came home from a funeral, it's Friday 3:30pm, 32 degrees and muggy. The AC is dead. I call Boonstra, and they have a tech out to my place by 7:30pm. It's Adrian's last call of the day and he's tired and hot, but he does an A+ job, doesn't rush through it, and re-fixes the AC when the original part he installed wasn't working properly. I recommend Boonstra for fast, professional service

    Answer from pro:

    Thank you Jason for the wonderful review left for you technician Adrian and the recommendation! Sounds as though Friday wasn't the best day but I am glad we were at least able to cool things down a bit for you.

    Reply created 20 Jul 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 9 Jul 2019

    Freezing Cold Water

    Horrible! Tankless water heater install and now freezing cold water, freezings cold showers, washimg hair in sink, boiling water to hand wash dishes instead of using cold water in dishwasher

    Answer from pro:

    I am sorry that you were disappointed with our services. I'd like the opportunity to discuss this with you further. Please call me directly. Chris Giankos, General Manager (289)828-5010. I look forward to hearing from you. Thank you.

    Reply created 11 Jul 2019
  • Review from Feaz Ali
    Rating: 5 out of 5
    Review left on 15 Jun 2019

    Furnace, A/C and Water Heater

    Boonstra service manager was excellent and attentive to my requirements. The service technicians were able to complete the job and leave things tidy. I trust their service level will continue. I choose them as they were attentive vs the bigger companies like enercare which have too many layers of bureaucracy. I appreciated the attention that was given by the service manager.

    Answer from pro:

    Thank you Feaz for the positive feedback for everyone at Boonstra involved with your install. Customer satisfaction is top priority for us-happy to see that reflected in your recent service call.

    Reply created 18 Jun 2019
  • Review from Roger Mann
    Rating: 5 out of 5
    Review left on 6 Jun 2019

    HVAC service

    We've been customers of Boonstra since they installed our HVAC & water heater system over six years ago. We have complete trust in their products and their comprehensive service by professional, technically excellent, friendly and accommodating service personnel. Scott, who attended on today's service call, went beyond our high expectations with his attention to every detail and his provision of useful advice on care of our HVAC system. R. Mann, 6 June, 2019

    Answer from pro:

    Hearing our technician Scott "went beyond your expectations" is wonderful to hear! Thank you Roger, not only for the terrific review but for putting your trust in Boonstra for so many years!

    Reply created 7 Jun 2019
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