Boonstra Heating and Air Conditioning reviews (429)

We moved into our new home and 4 days later the air conditioning stopped working, in 40 degree weather. I found Boonstra on Home Stars and decided to call based on their reviews. Scott the sales person was here the same night and we had a new ac and furnace (we decided to do both to save money on the future ) within 2 days. Scott explained all of our options, we felt we were making the right decision with Boonstra over other companies that were a little less money. Joe and Tyler were professional and explained everything clearly, they installed the units extremely fast. Boonstra made a situation that was very stressful for us much easier and we appreciate the great service.

We had our ducts cleaned on June 29, 2016. We chose Boonstra based on the good reviews we read on the web. Me & my husband were extremely satisfied with the service they provided. Kris & Brent exceeded our expectations, We highly recommend them. They even took the time to explain the details of the duct cleaning process that they were doing. From the person who took my initial call up to the service technicians, we were so impressed. Thanks from Evelyn & Bruno! Oakville

We were absolutely delighted with Boonstra's duct cleaning services today. Lewis and Steven are professionals, and they certainly did a professional job. Thank you, Lewis and Steven -- and of course, Boonstra'a Heating and Air Conditioning.

I've relied on Boonstra's for my Heating and cooling for at least 25 years and have always been happy with them. When I lost my regular service man to retirement I was worried if the same great service would carry on. I'm happy to say that with my new serviceman, Luis, I continue to be very pleased. He is polite, knowledgeable and patiently explains everything to me, which I greatly appreciate because I'm always curious about the 'workings' of the equipment. When my AC failed in the extreme heat I was aware that they provide 24 hour phone response but was shocked and impressed to discover that they provide 24 hour service calls as well! What a great feature! I've always had prompt and reliable service with this company and will continue to be a customer.

Very professional team of service technicians, both for duct cleaning and furnace / A/C inspection. Very pleasant to deal with (including the office staff). Cleaning was excellent and advice regarding furnace and A/C repairs was accurate and practical.

It is really hard to find a company that is reliable, friendly, courteous, professional and shows up on time. We had a maintenance check on our A/C and found out that it needed to be replaced due to its age. We received a quote from Boonstra and had a new unit installed on May 16, 2016. Unfortunately, a number of days later when we went to turn on the unit, it did not work. It was a Saturday on the hottest weekend of the year so far. We were told someone would be out that evening. At that time, the service rep said he found a slow leak which he could not repair, as it was in the coil. However, he would notify the office and have someone come down on Sunday morning. On Sunday, the leak was confirmed. It had to be replaced on Monday (which it was). The next day we received a call from Bill. He apologized for the inconvenience and said that it was their policy, on new installations, to have the unit repaired or replaced with 24 hour of a customer call. Because this was not done in 24 hours, we were told that we would receive a $1000 for our inconvenience (as per their guarantee). After two weeks, there was still no cheque. However, Boonstra called to inform us that the cheque was mailed to our correct address and was misdirected by Canada Post. The cheque was sent out again and we received it shortly after. We highly recommend dealing with Boonstra. They have gone above and beyond to rectify these problems, none of which were their fault. The staff were exceptional in the handling of this situation from beginning to end.

My wife and I moved into a new home that had an old, 17 year old, furnace. Sure enough, within a few weeks the motor on the furnace stopped working and we called Boonstra's to replace the whole furnace. We had Boonstra's replace our furnace at our previous home and were happy with their performance. Daniel and Dan did a great job replacing the furnace with a new high efficiency model and everything is working great. I highly recommend Boonstra's!

Our Boonstra experience was top notch start to finish. Very professional and responsive when I called in to book my appointment. The team that did the work made a positive impression from the time they phoned ahead of their arrival. Kris and Brent exceeded our expectations and made the whole experience as non-disruptive and enjoyable as possible. Two thumbs up and 10 stars for the Boonstra team! Thanks guys!

I'm pretty impressed with Boonstra! We had Adrian come and clean the furnace. Then Kyle and Steven came to do the ducts. All of these guys were professional, pleasant and thorough, answering any questions that we had. Good job everyone! ***EDIT JULY 15, 2016*** I feel strongly that I must amend my review of Boonstra Heating and Air Conditioning. We were looking for a company to come in and do a complete maintenance check on our furnace and air conditioner, and then have the ducts cleaned. I was quite happy with their service when they came to do maintenance on my furnace on June 9 2016. (Originally they were to service the air conditioner as well, but the tech asked me if I thought that the air flow was good. I said that it seemed ok, but I was no expert.) He showed me where the air conditioner coils were, and said that he didn’t think that they looked bad. I told him that I didn’t know the difference, as I didn’t know what I was looking at. He only charged for the furnace. Following the furnace service, Boonstra also cleaned our ducts. The techs seemed to do a good and thorough job. One month later, we had Boonstra come again to diagnose a “blower motor failure”. Apparently, checking the blower motor is an additional charge, and therefore was not checked on the June 9th service. The cost for Boonstra to replace the blower motor would be 826 + taxes. We paid the 147 diagnostic fee, and asked what a new furnace would cost – now we have to wait for the salesman to visit. (All this during extreme heat, and we are pressed to make a fast decision.) In the meantime, a family friend (also in the Heating and Air Conditioning business) came to see us, and he suggested that the blower motor should have at least been LOOKED AT during the furnace maintenance visit. (Our family friend replaced the blower motor at a lesser cost than Boonstra had quoted us. Wow, it had a lot of dust on it!) During the replacement of the blower motor, our family friend informs us that the AC coils were plugged. At this point in time, we call Boonstra’s office to inquire about the AC coils, and why the tech suggested that they were OK. The CSR said that someone would call us back at the beginning of the week. This never happened. When we called again on Wednesday, the CSR told us that “Craig” was in a meeting, and he would call us back. A few hours went by, with no return call, so we called again. “Lindsey” promptly called us back. We told Lindsey that while the tech was here cleaning our furnace, that he should have at least LOOKED at the blower motor. He would have seen that the blower motor was quite dusty, and he could have suggested that he could clean it while he was there and the furnace was open. (I’m not saying that this activity would SAVE the motor from dying one month later, but I am no expert.) We told her about the AC coils being plugged, she said that that is an extra charge on top of the service. While we agree that this is an extra charge, recall that the tech (a professional) didn’t think it looked too bad. We are disappointed that this service is ONLY PARTIAL (no blower motor inspection or cleaning would occur, AC coils were extra, filters are extra) Lindsey agreed to refund our diagnostic fee for the blower motor. She suggests that cleaning the AC coils are an extra fee, and would take a couple hours to perform. She agrees to cover the cost to clean the coils for us – if we agree to sign up for their membership (monthly fee). We are not interested in this. Lindsey asks us if we would use Boonstra’s services again. Eventually Lindsey agreed to send the tech to clean the coils at no extra charge to us. Tech comes the next morning to clean the coils, did the job in less than 1 hour (he used a vacuum to suck out the dust in there, and replaced the filter – that the duct cleaning crew put in -- with one of our own). The tech pointed out to us that our filters were cheap filters, and we should use one like the one he had just taken out. Overall, we like to use local businesses. Boonstra is quite responsive. Did they do a good job on our furnace and AC? I would never have known if a family friend didn’t enlighten us.

I called Boonstras for a maintenance service on my air conditioner and furnace (which by the way was excellent). As a result of this service I required a new furnace as the one I had was 38 years old. As a result of the maintenance service, my wife and I decided to stay with Boonstra for the new furnace. This was a good choice as the sales rep (Ryan) was friendly, courteous and informative with no pressure to buy and the installers were clean, informative and well represented the company. I would highly recommend Boonstras Heating and Air Conditioning to anyone who requires this type of service.