We hired Paint Special to paint our whole condo, walls, baseboards and doors. On the 3rd day, Robbie called me to tell me there was a discrepancy between the two workers. Apparently they had gotten into an argument, and the one painter left with all the painting equipment, leaving the other painter with nothing to paint with. This set us back a day. Those 2 painters did not sand the mudding properly and you can visibly
see this throughout the house. After that one
painter left, they sent over Sandy and Merv. They
did a worse job than other the other painters.
There's paint all over the ceilings, they got paint on
my couch, they got paint all over the floor, they got paint all over the light switches and baseboards. If
you can't cut in, tape it off! We could have done a
better job than them and saved ourselves 3000
dollars. Sandy walked on my sons mattress with
her shoes on. She said that she was doing the
windowsills for us and made it sound like she was
doing it for free because that original painter had
left us hanging. She still ended up charging us. We
would have saved ourselves 35 dollars per
windowsill had we known she was going to charge
us. The original painters had got paint all over the
mantle so she said she would fix that. She still
charged us. In the master bedroom and ensuite I
have accidentally hit the wall with my nail a few
times and the paint has come off and you can see
the old colour underneath, so Sandy and Merv
clearly only did one coat. Sandy said they don't
take garbage with them, so they were going to
throw the empty paint jugs into the condo
dumpster here, which I would have been fined for.
She just ended up leaving it all here. Rob did send
a painter over to fix the mistakes, but I only had
them fix a couple spots because I didn't want them
to mess it up. I have messaged Robbie to tell him that I was extremely unhappy with the work, and
he didn't respond. He was rude and unprofessional
to me and my husband when he would talk to us. I
highly recommend NEVER hiring Robbie. This is by
far the worst experience I have ever had. DO NOT
hire this company, and DO NOT deal with Robbie
*I have attached a picture that shows their cut in job. This is all over the house, not just in one room.
In response to your response Robbie. Sandy did walk on my sons bed with shoes on. She can deny it all she wants. Why would I make that up? I guess
you have never heard of the phrase 'customer is
always right'. As for the garbage, we would have
been fined. It shouldn't be our responsibility to
clean up the company's garbage, especially when
we have to take them to the dump. Sandy even
said 'I don't take garbage home so I will just throw
it in the dumpster and hope you don't get in trouble'. Again, I didn't make that up. Also, I
have no idea who this Juve person is. Ryan is the
one who came and did the touch ups. And again,
the paint is way whiter than the rest of my ceiling
so why would i want the rest of the house touched
up with that? In your response you say 'Also, we do
not charge for anything that is not on the work
order that is signed by the customer or discussed
at the beginning of the job', so why were we
charged for the mantle and windowsills? That was
not on the original quote. And like I said above,
there was only 1 coat of paint done in the
bedroom and ensuite, so why were we charged for
2? I don't think Robbie understands the meaning
of excellent customer service. His response clearly
shows that he doesn't. I have attached another
picture showing how the paint stripped off the
wall with a touch of my nail. We will probably have
to do the whole house again. In the main
bathroom there a paint bristles painted into the
wall. Also, Sandy, Merv and Ryan were all in my
bedroom & ensuite bathroom. The pictures that I
have posted were from both those room. The cut
in job was horrible. At least Jeff did a good job of
cutting in. I can look past the argument. I can't
look past the horrible paint job that I have to look
at every single day.
Robbie - you keep saying I'm not allowing you to fix the mistakes. I did allow that. Ryan came in and touched up some spots, but once I saw the white was a totally different colour from my ceiling, I had him stop. I even showed him a couple spots and he said 'I can't fix that, unless you have a little kid paintbrush'. Also, I had texted you about my dissatisfaction about how the job was done. You never responded. So while you keep saying I didn't allow you to fix the mistakes, I did. All you have done is responded to me on here, and told me that I am wrong about everything. I hope people on here see how you have been dealing with my review, and continue to do so. Since you are clearly not trying to fix the situation (like with a phone call rather than arguing with me on here) this will be the last time I respond to you.
