Burl Oak Landscaping reviews (237)

Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Oct 2016
Driveway and front steps
Excellent service, professional, polite and on time. The company over delivered, the whole job was done in 2 days and all requests for additions and some minor revisions were handled immediately I would definitely use this company again
Answer from pro:
Thank yo for the excellent review. Hope you continue to enjoy your patio for the many years to come.
Reply created 29 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Aug 2016
Patio and front entrance steps
Mark was nice and friendly to deal with. He understood our need for the front steps to be wide so that my mom can walk up independently with her walker. The quote was reasonable/competitive with other contractors. We booked mid summer, understanding that we would have a date in September. However, they were able to accommodate an earlier installation date in mid-August. We were pleased to know this! A large crew came and completed the job in 2 days. They worked professionally and left each day with all debris removed. After the first day, we consulted wrb Lou'ay and Mark about some minor changes we wanted, and they responded and completed the job to our satisfaction. We have one very minor spot to patch and Lou'ay said that someone would come by to do that next week. We love the new patio and front steps, and my Mom is so appreciative of it too!
Answer from pro:
Thank you Jules for the excellent review. Please do not hesitate to reach out to us for any questions or concerns you may have. We're so glad your happy with the work. Have a safe and wonderful winter season and holiday.
Reply created 29 Nov 2016
Review from HomeOwner
Rating: 4 out of 5
Review left on 23 Aug 2016
Back Yard Patio and resodding
Estimate and scope of work was clearly identified. New patio, sodding and two roughed in garden beds were done. Work crew worked professionally completing work within two days. Follow up visit occurred with in three days of completion. Work reviewed and warranty discussed. We were very pleased with the work which may result in the front yard and stone work being done in the near future.
Answer from pro:
Thank you for the excellent review. We enjoyed working on your patio and really do not mind adjusting things for people to make sure they get exactly what they want.
Reply created 29 Nov 2016
Review from Nicole Pharand
Rating: 5 out of 5
Review left on 23 Aug 2016
Front and Side walkway, extended porch, and driveway borders
Here are some highlights: Always on time, never missed an appointment. Right from initial sales call to final installation. Both owners came by during the project to check up and touch base. Crew is very polite, and professional. Large crew that works well together - very efficient. Always working. Detailed contract and detailed review of the contract with you. No surprises. Price is competitive compared to other quotes we received. The landscape supply company also had good things to say about Burl-Oak when we visited for samples. All emails and questions were always answered quickly and they were very flexible and patient as we made changes along the way. They cleaned the entire site when leaving. And....The final result looks amazing!
Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Aug 2016
Front Walkway, Side Walkway, Back Patio
We went with Burl-Oak based on the reviews here and do not regret hiring them. Mind you, we also contacted 6 other companies but felt confident that Burl-Oak would carry out the job well, based on the customer service and expectations we had since we first contacted the company. Mark was very reachable and understanding in what we wanted/needed, and provided recommendations which best suited our patio. Everything was handled professionally by him, Michael (foreman) and the crew on duty. The work took 2 days and we were impressed in how fast it was done. Nothing looked "rushed", the quality is definitely there. Of course there were concerns, however, Mark and Michael handled any concerns we had professionally and within a respectable timeframe. We recommend Burl-Oak.
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Aug 2016
Driveway paving
Came when expected. Took only 4 hrs to remove old driveway and replace with a new one. The finished product looks very good. There was a small blemish that later appeared but this has now been re-done. I am fully satisfied.
Answer from pro:
Thank you for the excellent review. We always strive to over deliver with every project we do. Cheers!
Reply created 29 Nov 2016
Review from Customer of Burl Oak Landscaping
Rating: 0 out of 5
Review left on 9 Aug 2016
Interlock landscaping
We hired this company and meet with Mark. I would not hire this company, they are one of those fly by nights that it does not matter if you have contract they do not honor them. We have a meeting with Mark and Louay the owner to fixed what evert he things they needed to be done they even shook my husband hands but that does not matter once they get paid in full they were gone. A company that we thought was good turned out to be a very dissapointing one. I could tell you guys a story 10 pages long but i have attached pictures and you guys decide its your investment and property that could be destroyed. During the meeting we told Louay they are the professional and they do this for a living and we are not and we know that the quality was not good and he got aupset for he thinks we are insulting him and degrading him. Heres the highlights of the contract not meet 1. 2 feet runner on the front driveway onlyone feet got charged for it but did not give refund 2. 3 steps on the side only one done charged for it but did not get refunded. 3. Inter lock stone on the front instead planted my tree s suggested by Louay for he think its better to have a garden no refund. 4. Front not properly finish and balanced. Spring 2016 The wall built in the front already leaning outwards The backyard wall is already falling. His staff were goofing around that they hit my back walls it was so loud that they cracked my foundation. They hit the front steps. We have basement leaks. We have to claim on our insurance because of the damage this company done to our house. One year later the wall is already leaning, my insurance increased because of the claim and no warranty honoured. I will post the pictures..you guys can decide.. after he shooked my husband's hands and said he will come back the next day he sent an email saying we owe him $170. For the fee on the front that his sales guys screwed up in measuring in the first place. He was so concerned about that, but he wasnt concerned of the certain linear feet and steps he charged us that he did not install. All i can say is people beware.
Answer from pro:
Hello Rosa and Glen. I can understand your frustration here. Unfortunately we have to abide by the contract when we do work. The initial quote Mark gave you as well as the contract that is signed in close to 7 different spots led us to believe that you knew what you were getting. Barring that, you may always add or delete work as we go along,but that is something we have to charge for. When you added the extra wall we had to charge for that. I am sorry you feel this is an inadequate response. I am sure you can understand why we cannot do work for free. What we do not appreciate is agreeing to a price and then being shorted at the end. That is why we made it clear that we cannot do any warranty work you may need to be done without full payment. While we do take pride in our customer service and love building backyard paradises for our clients, our generosity does have its limits. As for the leaky basement and the damage you claim we have cause, you took this up with your insurance company and mine. And both companies, yours and mine, after an investigation involving a forensic engineer concluded that it was preexisting damage and found us not at fault. In fact you can look on Google maps and see the cracks existing on the side of your house before work ever commenced. I am sorry you are experiencing trouble with your home,as a lot of people do. But I cannot accept responsibility for any of it especially after so long an investigation. We have certainly learned a valuable lesson from this experience and have used it to make sure all future interactions with clients is as thorough as possible. Best of luck in your future endeavours.
Reply created 9 Aug 2016
Review from Customer of Burl Oak Landscaping
Rating: 4 out of 5
Review left on 2 Aug 2016
Driveway excavation, driveway pavement, pathway, and front porches
I have recently completed a large landscaping project with Burl-oak landscaping which I had saved for some time. I was nervous to start the project since it was a large expenditure, but Mark made excellent recommendations to get the look I wanted with a balanced budget. Mark has been extremely reachable and provided excellent customer service before and during the project; and throughout the project Mark showed up on the job until it was virtually completed; I appreciated his time very much as he also meets with customers for new projects. Louay is a driven individual that is well experienced. As the project progressed, Louay lead his agile team to make things work out fast despite some surprises when they excavated. This required changes in the material, for which Louay made excellent recommendations. Also, they were very careful to protect tree roots. Though every individual showed care about their work, I got the sense that they were in a rush. During the project, I noticed certain things; I provided input which I think was taken seriously only when I persisted on it. The site was not as clean as I had hoped after the project completed with small and larger gravel stones on the lawn. I recommend that all arrangements be explicitly written in the contract for best outcome for buyer and seller and not rely on any verbal agreements to avoid misunderstandings. Though we had some misunderstanding, Louay came on the last day to make sure any concerns that I had were addressed to my satisfaction. The finished product looks great and I hope it will be for years to come; neighbors are complementing it already and are amazed at the speed it was done. Thank you Burl-oak team and best of success in future projects.
Answer from pro:
Thank you for the review. We as a company have a fine balancing act to achieve regarding the timing of all projects. Since we do not bill clients on an hourly basis we are constrained by the budget. Meaning that if we take too long on a project it can quickly spriral from profit to loss within a matter of hours. On the other hand we deal with clients who do not want us at their place for long because of the huge amount of construction that goes on so we are rushed, and then there are clients who want us to take our time and not rush anything. As you can see sometimes this will cause some constraints and friction but this is natural. As for the items you had mentioned during the project, this is common, but we tend to do a very thorough sweep at the end of any project and fix what needs to be fixed then. It is time consuming and not very efficient to constantly be stopping what we are doing to fix minor things. i hope you can appreciate the process with other contractors going into the future. If i had one point of advice for you, is that any project no matter the scope will always come with many surprises and changes of thoughts or heart. This is natural and expected from any good contractor. It is not a sign of bad workmanship it is simply the reality with any project. The large the more will change or have to be adjusted. Best of luck with the numerous renovations you have planned for your beautiful home.
Reply created 29 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 2 Aug 2016
Driveway and Pavers on walway
Very impressed by the work done, knowledge of Louay and Mark and team. The work was completed in a timely manner, they made some great recommendations on materials and design, and the work was done very professionally.
Answer from pro:
Thank you P The end product looks great and we're happy you are enjoying your new front entrace. Certainly changed a lot and opened up the space.
Reply created 29 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Jul 2016
Front yard and Back yard Interlocking and Landscaping project
Burl-oak Landscaping is a well established company. I was surprised how well equipped they are. They are professional, efficient, hard working group of people who are all about quality. They carried out our big project in three days and a half. We are so pleased we dealt with them and we will do it again in the future if we need to. We are so pleased that we got introduced to Mark and Louay. Both of them are so professional and are on top of what they do.
Answer from pro:
Thank you for the excellent review. It's always nice to meet people who appreciate the hard work we put into this business. I look forwarding to hearing from you soon.
Reply created 29 Nov 2016