Royal Crown Aluminum Inc reviews (211)

Dear reader, I am writing this review to warn you as a customer to do your research before hiring this company. I would not recommend this company to anyone after what I have experienced over the past year and still to this date my problems are not solved and never will be solved with this company. They gladly took my 6000.00 dollars but forgot what customer service is. They lack customer service skills and also having people who are knowledgeable for installing their products. My story is very long and very upsetting. It started August/September of 2014. They lack customer service. They installed porch columns first-they sent one person who never installed them before. Thank god I was home to help this kid because he knew nothing. As he installed the product, he scratched and damage the product that I paid for. I paid them and know I will need to deal with problems every year. Then they installed two gates and two side panels. OMG!! They came on a day that I was going to work and they installed these gates terrible. They were crocked with gaps every where and nothing lined up. This was in October and during the winter, I could not even open the gates. They were installed poorly. In February, the gates fell off the wall and were damaged. I called and sent pictures. After constantly reaching the company, Blair, project manager came to see for himself. He was stunned to see what poor craftsmanship was done. He told me that it would be fixed and he explained how it would be done but he did not mention anything about the panels and gates that are now damaged and scratched if he was going to replace them or even give me some money back. Well the came and fix the gates again when I was not home and OMG it is worse than the first time. More damage to the gates , more paint damage and scratches, the list is too long. I tired again to contact the company with emails and sent pictures to show what they did and nothing was done. I tried on last time on June 1,2015 to make contact and I was told that there is new management and they do not know where anything can be done but she will find out and let me know. I have heard nothing since and I am tired and upset not to call any more. I lost a lot

Royal Crown Aluminum did an emergency call for fascia that was ripped off my gable during a wind storm. The aluminum pieces were hanging by what looked like 1 simple screw and bashing against my windows. The installers did a fantastic job, they installed all new fascia and it looks great! Thanks guys!

This is the second project we have hired Royal Crown Aluminum for, and can't say enough good things about this company. First off, their customer service is impeccable. The estimator, Dorian is one of the most friendly and reliable people I have come across in this industry. Dorian was available any time I had questions about the project and guided us throughout the entire process, making appropriate recommendations when necessary. And Alex in the office was super friendly and efficient in booking and organizing the project. The actual work involved a somewhat complicated job as there needed to be some retro-fitting done around our windows. But the team managed to problem solve and everything came together perfectly. The new soffits/fascia look fabulous on the house and we are very impressed with the detailed work. I would not hesitate to recommend or use this company again!

Royal Crown recently replaced 4 downspouts at my house. The work is spot on and they colour-matched the downspouts to my existing eaves-troughs perfectly. The crew finished their work on time and cleaned the work site thoroughly. I am quite pleased and would recommend Royal Crown to anyone. Thanks!

The company's quote was in line with several other companies that came highly recommended on Homestars. The difference was they custom manufactured my railings to the specific lengths of my porch sides, reducing the number of fence posts (but keeping within building codes), so the look is clean. Scheduling was a bit of a problem, but waiting for their service was worth it. The workers came, were polite, did a great job of installation (I was worried about cracking the flagstone but no problems), and clean up was thorough. You could tell the workers were meticulous, measuring and adjusting to get the railings to line properly. I will also be having the company cap the wooden frame of my garage door in aluminum. Thanks to Valbona for her help in setting up the appointments. Thanks Homestars for helping me find another another great company.

We are completely satisfied with the services provided by the gentlemen who did the work. They were courteous, helpful, arrived on time and cleaned up all the metal etc. Very satisfied. Please thank them for us.

Royal Crown Aluminum has contacted me and resolved any issues, efficiently and professionally. They continue to stand by their work and be a reliable company. Thanks you Royal Crown Aluminum.

I chose this company based on the reviews. They did respond quickly and were able to book a date for the work almost immediately. I think there needs to be more communication between the person who does the assessment and estimate and the work crew. I had some requests and concerns, which the workmen were not aware of. They also knocked out the power on my outside plug but did not know how to fix it. The estimator came out a second time to make some requested changes.

Never judge a book by it's cover - I did. I chose this company based on their reputation outlined on this website. Communication remained strong and consistent. When the job was completed, I realized the contractor took a downspout extension from my property and the downspout he installed was adjacent to my home's foundation, instead of being at least 3 feet away. The site supervisor insured that someone will come later in the week to return extension and fix their installation. No one came. 2 weeks later and running on very little patience, I was able to contact Alex (the operator) who sent someone immediately to extend the downspout and return my extension. She is the individual who is solely working hard to maintain the integrity of this company. All thanks goes to her.

Had tried numerous other companies but got no reply.Royal was very receptive and quick to have someone come over for a quote and good advice then quickly came and expertly did the job with no mess or any hassle!!!!!!!!! Would recommend them to anyone!!