We used SEM's twice within a few weeks, when we moved a short distance from a relatively large house with a lot of stairs to a smaller single level unit. Both moves were organized within a few days and involved multiple drop offs for delivery of items to family. There were no problems at all on both occasions. The movers arrived on time, ensured they were clear on which items were going to the selected addresses. Nothing was too much trouble, steering our items through tight doorways and up steep stairwells. Moving is very daunting, but we had a positive experience, twice!!