Northern Comfort Windows & Doors Ltd

Rating: 4.6 out of 5

Northern Comfort Windows & Doors Ltd reviews (909)

  • Review from Paul
    Rating: 2 out of 5
    Review left on 26 Oct 2018

    Not a very good buying experience. Poor Customer Service

    This is the second time I have used this company to replace windows in my house. My first experience went well as we had a window and a sliding patio door replaced. The screen for the patio door was damaged during installation and after weeks of waiting and multiple calls they finally returned to install a new one. The second time I had them replace ten windows under the Green On energy rebate program. A screen for a family room window was missing so the installer informed us that he will have another one ordered. The installation was completed in June and it is now November and we still have not received the screen. We have called numerous times speaking to customer service and leaving messages but all we are told is that a new one has been ordered but has not yet arrived. The North Star windows that we purchased from them are great, however the service that we have received is extremely poor.

    Answer from pro:

    Hello. Thank you so much for your continued support - we are so sorry that you are experiencing a delay with your screen. As you have not provided your name, we cannot easily identify your order number to provide you an update - could you kindly contact the office so that we may resolve this for you. Thank you.

    Reply created 27 Oct 2018
  • Review from Heather Arbour
    Rating: 5 out of 5
    Review left on 26 Oct 2018

    Garage Door

    Northern Comfort installed our garage door a while ago. We recently noticed the trim was bulging and the caulking splitting. Northern Comfort responded to our concerns quickly and rectified the issue to our full satisfaction. It is good to know we made the right decision in choosing NC.

    Answer from pro:

    Thanks for your review Heather! We're glad you chose us too!

    Reply created 29 Oct 2018
  • Review from HomeStars User
    Rating: 5 out of 5
    Review left on 26 Oct 2018

    Replace all windows in the house.

    I just had the windows replaced in my house, Sean and Rick were very kind and treated my home like it was their own. From start to finish their team stayed on top of the mess which made for an effortless quick tidy up once they left. The quality of the install is on point 100%. Couldn’t ask for a better job. I would recommend Sean and Rick to family and friends. Great job guys, keep up the great work and friendly service. It was much appreciated. Martin and Anita Shea A pic of the front window...

    Answer from pro:

    Thank you so much for the kin review - we really appreciate you taking the time to write it & submit it!

    Reply created 29 Oct 2018
  • Review from Cynthia Newton
    Rating: 5 out of 5
    Review left on 25 Oct 2018

    Replace one screen and repair the crank on a window.

    I had all the windows and screen doors replaced in my home about 4 months ago. One of the screens was slightly damaged so they needed to replace it. When I went to replace the new screen that Northern Comfort sent over it was ever so slightly off and would not fit in the window. I called them to replace it again and to also check the window crank on one of the windows as it continually popped out of place. The service guy arrived today and checked the screen. He said he would replace it shortly and went on to check my window crank. As it turns out you only need to pop it back in place and then snap it to lock it. He realized that the window could use an adjustment due to settling so he made an adjustment and showed me a very quick and easy fix so the windows wouldn't stick when I opened them. Once he finished he went ahead and made adjustments on all the windows! He then took the screen and said he would return when it was fixed. The next thing you know there is a ring at the door and it is the repairman with the screen. He shaved it down in the truck so I wouldn't have to wait. This gentleman went above and beyond to satify the customer. Thank you very much

    Answer from pro:

    Thanks so much for taking the time to provide such a comprehensive review, we appreciate it!

    Reply created 27 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Oct 2018

    Windows

    I am so impressed with Northern Comfort Windows. I had no idea what type of windows to get for both efficiency and looks. I was given excellence guidance and am so pleased with the final cost savings and look of the new windows. Furthermore the installation was quick and clean-up was thorough. Finally, everyone I dealt with from initial contact to final close, was helpful and very friendly. Most impressed!

    Answer from pro:

    Thanks so much for your review, we appreciate it!

    Reply created 27 Oct 2018
  • Review from Kathy Peacock
    Rating: 0 out of 5
    Review left on 23 Oct 2018

    Garage Door installation

    Northern Comfort installed a new front door and garage door for me @ a total cost of $6350.00. I’m very happy with the new front door but the garage has a few problems. 1) I have no access to my garage except through the garage door so had to have an emergency key release installed. (See circled item on door). The key release doesn’t work so the wire cannot be pulled out. I was told by the service people that a new one was required. Also there is something wrong with how the wire is installed because it seems to be too long, right now the excess is bunched up in top of the door so I don’t hang myself when I’m in the garage. 2) The trim around the door is warped and needs to be replaced. Service people have been here three times and the only thing done was to curl the excess wire up in the door. The last service call was on Oct. 16th, 2018 and the service man had none of the items required to make the repairs. I’m trying to set up an appointment with the installation manager.

    Answer from pro:

    Hi Kathy, we are looking into this now and will get back to you.

    Reply created 25 Oct 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Oct 2018

    Windows

    Quality was great. Installers were pleasant, and did a great job. Was a little bothered that I was told 4-8 weeks until installation in April. When in reality it was closer to 8 months. But that's on the companies end not the installers. Happy windows are in and I hopefully don't lose out on the government issues rebate because it took 7 months for installation.

    Answer from pro:

    Hi Andrew - just looked at our files and it wasn't 8 months for installation and we had an estimate of 14 weeks in your contract, but that was exceeded because of the effect of GreenOn in our industry (when the Liberals put the program in place we were told everyone who signed up for the program would receive ample time for us to install, sadly, when the Conservatives cancelled the program, they also imposed a wildly unrealistic installation deadline. A the moment, we are trying very hard to fit as many people in before this arbitrarily imposed deadline so that they may benefit from the rebates as you did). Your windows were installed prior to the deadline, there is no reason GreenOn should not process your rebate. Thank you for your feedback.

    Reply created 25 Oct 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 19 Oct 2018

    Sean and Rick and Family

    The window installation was terrific. The windows look great, and Sean and Rick were courteous and professional. They were very respectful of our house and all their work was clean and tidy. Thanks so much.

    Answer from pro:

    Thank you Jacquie! We appreciate you taking the time to leave your review.

    Reply created 22 Oct 2018
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 18 Oct 2018

    Sean and Rick

    These 2 young guys had very good workmanship and were very palette to deal with. They disposed of old windows and cleaned up very well, you could not even tell they were there.

    Answer from pro:

    Hi Rob - So glad that you had such a great experience. Thanks for taking the time to leave your review.

    Reply created 23 Oct 2018
  • Review from Customer of Northern Comfort Windows & Doors Ltd
    Rating: 5 out of 5
    Review left on 14 Oct 2018

    Windows

    Jamie and Ryan were professional, worked hard, were friendly, very clean and tidy, and courteous. And their work was amazing! The windows look perfect. I would recommend them 100%. Great guys!

    Answer from pro:

    Thanks for leaving a review and letting us know how please you were with Jamie & Ryan - we will pass on your comments.

    Reply created 15 Oct 2018
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