HomeOwner
Property manager, home repairs
Answer from pro:
Thank you for your review. Glad I can help. Please let me know if I can i the future. Vail Renovations and Handyman Services
Reply created 11 Apr 2019Vail Renovations And Handyman Services
Thank you for your review. Glad I can help. Please let me know if I can i the future. Vail Renovations and Handyman Services
Reply created 11 Apr 2019Glad I could help pat. Let me know if you need the trim fixed up. If I can help in the future let me know. Welcome to Ottawa
Reply created 6 Nov 2015Thanks Michael if I can help again please let me know. If you have any issues please don't hesitate to call. It was a pleasure
Reply created 2 Sep 2015Thank you Karin. Glad I could help you. Please let me know when the new parts come in I will come by for the install free of charge
Reply created 24 Aug 2015This was never about family issues or quality this is about taunting emails which didn't justify a response and being accused of theft of materials and not completing work. When asked why the time used consumed her initial payment and the reasons were explained this is the result. Any explanation below is not meant as derogatory or condescending but to merely explain our side of the story This customer was provided a quote for more work than what was performed due to changes in her plan and wanting to separate items into an additional visit. She paid 250 because the quote was actually for 500.00 No customer has ever in the history of this company been asked to pay for a job in full up front the job was to install a laundry tub, pick up special order doors from a store which were. Left behind from a previous contractor who disappeared The laundry tub was installed and leak tested but was not able to be supplied with water due to the inability to locate The main water supply valve for obvious reasons due to a heavily cluttered basement and her 20 something year old son occupying said basement complaining for not receiving 24hrs notice and cutting into his bath. Any supplies purchased were left in the garage right beside the closet doors as requested or used for the tasks that day. The claim of 75.00 for shut off valves from another contractor.. They are 9.99 each at the store. The invoiced total was for 2 hrs to pick up said closet doors which were hard to locate at the store because they had been there so long due to a previous contractor quoting and the balance was for the tub install. The lack of response was due to out of town family issues which most of the antagonizing emails received didn't warrant a reply but pictures of our daughter in the hospital after a car accident, the news article ect were provided to validate my lack of response. I truly do wish I was able to have a 100% customer satisfaction rating as this is how we succeed but it is after all a fact of life you will never keep 100% of the population happy. And for this I do apologize
Reply created 21 Aug 2015Thank you. Glad I could help. Let me know if I can in the future. Thanks again.
Reply created 30 Apr 2015Thank you Barbara all work is warrantied for one year. Glad we could help. If you have any concerns or other work to do please don't hesitate to contact us
Reply created 11 Apr 2015***This is not a customer of vail renovations***please review other reviews and decide weather this sounds like us vail renovations has prided themselves with a great homestars presence and values its client base. Vail renovations would never leave a site unfinished or use any customer products, tools and such without having the consent of the client. With all due respect this is not representation of our company
Reply created 16 Mar 2015sorry things didn't work out This customer chose low end materials and was shown the defects in the factory sheets of tiny tiles and was unhappy with the finished look. I volunteered to go back and install new tile of her choosing as the first set she was unhappy with anyway. Peeling counter top edging is an iron on trim from the factory. If it was peeling it is easily re-glued. There was never a call to go look or any contact made by this client affording the opportunity to go remedy the situation
Reply created 27 Feb 2015Thank you Sharleen for your review. All of our work is warrantied for 1 year. If you have any issues please don't hesitate to call. Look forward to working with you again Take care
Reply created 12 Jan 2015