Vail Renovations And Handyman Services

Rating: 4.8 out of 5

Vail Renovations And Handyman Services reviews (167)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2013

    painting

    Bill came to our home early in the morning with all the equipment he needed to do the job. He was friendly and courteous, I helped him move furniture out and afterwards he assisted me to put it back in place. He removed the wall plates and grills to do the painting and cleaned up following the job. Well done.

    Answer from pro:

    Thankyou. Enjoy the new colors. They really work well together If I can help in the future don't hesitate to call Take care

    Reply created 10 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2013

    Interior painting

    I needed to have a rental property painted. Vail Renovations had done some work for friends, and they were very happy with his work, so I contacted him. He was very professional: prompt, reliable, efficient and cleaned up beautifully afterward. And the paint job was excellent too! I will definitely call Bill again.

    Answer from pro:

    Thankyou I'm glad everything is satisfactory. If I can help in the future don't hesitate to call Take care.

    Reply created 22 Apr 2013
  • Review from Darryl
    Rating: 5 out of 5
    Review left on 14 Apr 2013

    Project

    I needed the flooring in my bathroom replaced. I asked Bill from Vail Renovations to provide an estimate for work to be done. He quoted a reasonable price, explaining exactly what needed to be done and suggested some choices for flooring materials. He was very professional during the project, showing up on time, returning calls/emails promptly, answering any questions I had about the work, etc. I was very happy with the work and would highly recommend Vail Renovations for any home project.

    Answer from pro:

    Thank you very much Your flooring material has a 10 year warranty and our work is warrantied for 1 year. Keep the extra handy incase you need to perform a repair in the future Glad I could help.

    Reply created 16 Apr 2013
  • Review from Gisele Grenier Miller
    Rating: 5 out of 5
    Review left on 24 Mar 2013

    Floor installation, baseboards and bathroom

    Thanks Bill for all the great work that you did on my client's home. There were a few challenges which required more of your time than expected and we appreciated that you made time to complete the project. We are now able to meet the scheduled move-in date for the client.

    Answer from pro:

    Glad we could help. Sometimes things go wrong and take a little longer than expected. Its part of renovating. Don't worry about the extra time it took, it comes with the teritory, That's what we're here for. If you need anything in the future don't hesitate to call Glad to have helped Take care.

    Reply created 24 Mar 2013
  • Review from Customer of Vail Renovations And Handyman Services
    Rating: 0 out of 5
    Review left on 20 Mar 2013

    Bathroom renovation

    I purchased 3 online vouchers at a cost of $750 which was 3 days of work. Since November I have been trying to get Bill to renovate our bathroom as the vouchers expire in March. I read all the reviews on Homestars and and noticed further down the list a client who also complained because she too had problems booking with the vouchers. I had to constantly follow up with Bill and often it would take him weeks or a month to get back to us. I just got the quote last week for the bathroom after chasing him for months for it. Each time he was supposed to start our bathroom he'd called us at the last minute to postpone as his current project was "taking longer than expected". This week was the 4th cancellation and it is obvious he is squeezing us in between his projects where he is getting paid now. The reason he cancelled this time was because the woman didn't like the pattern of the floor he put in and wanted Bill to rip it up - that to me isn't an emergency. I found out from the online company Bill received the money from the vouchers last year so of course there's no urgency on his part to get our project done. We had all of the materials with the exception of what was required for the shower. Bill told us he wouldn't know what was needed until he ripped out the shower (since our shower isn't a standard size) so we had to wait for him. Once the shower was removed and he knew what materials were required, we told him we'd write him a cheque or we'd go with him to Home Depot and pay with a credit card. Our down payment were the 3 vouchers worth $750. Bill told me I wouldn't get a refund for the vouchers but thankfully, the online site made an exception and reimbursed us because of Bill's constant inability to follow up and last minute cancellations; the refund had nothing to do with scheduling issues. Perhaps he shouldn't have sold so many vouchers or hired someone to help him out due to the demand as waiting 5 months is unacceptable. Extending the expiry date is of no use when the project keeps getting pushed back months and no "free" day of work was offered. Obviously, we are extremely disappointed as we've been waiting months for our bathroom to be renovated. I would not recommend Bill due to his lack of follow up with those that have vouchers and his inability to meet proposed start dates.

    Answer from pro:

    I sencerly apoliogize for not leaving you with a more positive impression. 85% of the reviews listed below are from coupon purchasers According to our records the 4 instances you refer to was only the second time and the two previous we're for your estimates. 1 due to being rear ended and the other because of having to extend our regular working hours to service another customer and stay on schedule with the closing date for selling their house. The suspended start dates were due to First to an emergency call from one of our regular customers with a serious issue and now this time which was due to a customer choosing the wrong flooring and halting the install while she chooses another style of floor. This particular customer had no bathroom or kitchen at the time. You purchased coupons in march of last year and they have a 1 year expiry. Vail renovations has no method of contacting purchasers because the coupon company will not provide customer information to us for your privacy. We must wait for the purchaser to contact us. If you actually read the deal print it states Vail Renovations reserves the right to scheduling for reasons such as these. it was never an issue or method of service to "squeeze" coupon customers into a regular work schedule. If you take a moment to read the reply to the review listed below you will see their work was postponed for a similar situation where two children were without bedrooms due to a flood. And the one above is actualy the customer we were delayed for. Customers are given first come first serve service with some priority being put on jobs to ensure customers have functioning rooms in their house as soon as possible. Your deal also states materials are not included and should be on site for us to commence. This was not done therefore the project was not ready. We were willing to do the shopping for you so long as a down payment was received. This was not done. You were offered a day to remove the shower and come up with a more accurate parts list before commencing to re-install anything. You opted out. Vail renovations offered to remove the expiry date which you could use indefinately and you refused. we offered to let you use them for another project or give you a free day all of which were refused. You were given a full refund 3 days prior to this review. After being contacted by the coupon company it was decided that permission would be granted to offer a full refund. Im glad the refund was the best option after the goahead after notifying you of being delayed by one day. It is not an issue of choosing coupon customers over full paying customers. The fine print of the coupon does actually state vail renovations reserves the right to scheduling for the reason mentioned. We do not squeeze people in reservations. when you called to book your days of work our callendar was booked until march. Sometime projects have to be prioritized and others may run behind due to unforseen issues and can not be completed as you see on television. the previous project had only purchased 2 days worth of coupons and having an actual 3 days work due to not liking her choice of flooring and the project was halted before it was installed inorder to allow her the courtesy of purchasing new flooring to continue. none of these choices were made by vail renovations. It was not an option to leave them with absolutely no kitchen or working bathroom in the house because of an oversite. And to request I tell the customer they now have to wait until I come and finsh your work and then go back to help them meaning for 3 days atleast they must eat out and go to a gas station restroom to shower and use facilities seemed unreasonalble and definately not fair You purchased 3 days worth of work for a minimum 5 day project. When I am completed your 3 days would it be ok to leave you with no bathroom and move on to come and finish up later on because someone else has bought a coupon? Or would it be more prudent to complete your bathroom and move on to the next customer. This hardly seems like a reasonalbe request. You purchased the deal in march of last year and waited to book and unfortunately we had a fully booked work in our callendar if anything we tried to squeeze you in to accomodate you. Again I do apologize for not being there on time and am glad you we were able to provide you with a full refund. According to what we have been informed by the coupon company no refunds would be given due to scheduling. You were given a full refund which I'm glad we were able to accomodate and I'm not sure why the value of removing a bathroom and installing another would be 1900.00 either which according to our records is not accurate My apologies..

    Reply created 21 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Mar 2013

    Finishing basement area

    In short Bill and his work was utterly amazing. Bill helped us finish our basement and did everything from framing to drywalling to installing our shower. It was a pleasure to work with Bill, who was completely professional and went above and beyond any of our expectations. He was always available to answer questions (on weekends when we were buying products), gave lots of advice on layout designs and ideas, and provided various options based on our budget. I can't even begin to describe how happy we are with our new basement and when we start our next renovation Bill will be the first person we call for advice and work. Thank you Bill! Shannon & Rich

    Answer from pro:

    Outstanding!! Glad I could help. If you need anything in the future don't hesitate to call. Enjoy the extra space. And thank peanut for his help could not have done it with out him. More space to throw the kong.

    Reply created 13 Mar 2013
  • Review from Andrew
    Rating: 5 out of 5
    Review left on 6 Mar 2013

    Drywall Repair

    Bill was quit honestly a breath of fresh air. After dealing with flakey contractors never showing up and a terrible job done by another (who wanted more money to fix the issues), we decided to look for somebody with existing reviews. We found Bill on Homestars and couldn't be happier with his professionalism and the finished job. We had paid another contractor to put up a wall of drywall (once was a mirror wall) and patch a large fireplace hole on the opposite wall. The job was done within a few hours but what was left was terrible mudding, a complete mess of materials and dust, mud on our front door/stairs ect and complete dissatisfaction. Bill was able to walk me through the process and took the time to explain everything he was doing. The job was done exactly how it should have been the first time. Bill even took some extra steps in priming the wall while waiting for the other walls mud to dry which was not part of the agreement. We will be hiring Bill again.

    Answer from pro:

    Glad to help. I'm glad i was able to make it right. I had some doubts but it worked out well. If i can help in the future dont hesitate to call. Take care Enjoy the new space.

    Reply created 14 Mar 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 7 Feb 2013

    Bathroom counter and new sink install

    Bill arrived on time and was adaptable to our limited schedules and tight timelines to get this done. He did a good job, positive attitude, clean and good follow-up after to ensure we were happy. We would use his services again

    Answer from pro:

    Thank you Glad I could help Stay clean

    Reply created 8 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jan 2013

    Bathroom reno

    Bill from Vail Renovations was responsive and able to creatively bring our bathroom renovation from concept to reality. We rely on him regularly as our home handyman. We've dealt with over a dozen contractors in Ottawa, and he's the only one we've called again. Highly recommended.

    Answer from pro:

    Thank you! Very glad to help. It was a fun project. Getting creative is very rewarding. I'm glad you are happy. If there are any concerns let me know. Enjoy and thanks again

    Reply created 30 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2013

    Apartment repairs and painting

    Recently and one year ago, we had Bill from Vail Renovations do repairs and painting in an apartment in Ottawa. The apartment is rented as furnished. The owners of the apartment reside in Toronto and I, also a resident of Toronto was asked to oversee the repairs and painting of this apartment. Many of the arrangements made with Bill were made using email and phone conversation and ultimately resulted in my travelling to Ottawa for the finality of the project. I found Bill to have completed the tasks he was asked to do within the time he had estimated. As well, all furnishings, flooring etc. in the apartment had been protected during the painting process and remain as they were before he started the work. The paint job was immaculate. The repairs made were done expertly. The owners of the apartment were made aware of his work and are happy to depend on him again should the need arise. I also found him easy to work with and accommodating during the long distant relationship. I strongly recommend his services and expertise. Louise. Toronto, On.

    Answer from pro:

    Thank you. Glad I could help If you need anything in the future with the rental property please feel free to contact me. Take care.

    Reply created 22 Jan 2013
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