5 Star Cleaning

Rating: 4.9 out of 5

5 Star Cleaning reviews (498)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2020

    Amazing Work

    Excellent job in doing the work. The house looked great after it was done, and no troubles to be found here. Also for a very reasonable rate, I'd say this was a win.

    Answer from pro:

    5 Satr Cleaning crew greatly appreciate your excellent review and your great feedback. It was our pleasure to provide our house cleaning services. Thanks for the referral. All the best 5 Satr Cleaning Team

    Reply created 8 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Oct 2020

    Carpet cleaning

    Knowledgeable, friendly and helpful people. They picked up the carpet from apartment in Brampton and dropped off in Mississauga as requested. Reasonable price. Good costumer service. Thank you

    Answer from pro:

    Thank you so much for your excellent feedback and great review. We greatly value and appreciate your business and your recommendation on our cleaning services. It was our pleasure to provide our services. All the best. 5 Satr cleaning Team

    Reply created 2 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2020

    Carpet cleaning

    I’m using this service for almost 10 years. They always do a great job! I even recommended them to few of my friends, so far nobody complained, everyone was pretty much satisfied ( and I’m talking about really expensive carpets). They are highly professional and also affordable.

    Answer from pro:

    We greatly appreciate your ongoing trust, business, and your recommendations. It was our pleasure to provide our services each time. Thank you so much for your excellent review and positive feedback on our cleaning services. All the Best and stay safe. 5 Star Cleaning Team

    Reply created 1 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2020

    Rug Cleaning

    Great service and great attitude. Very professional and punctual. On time and excellent customer service.

    Answer from pro:

    Thank you so much for your great review and your business. It was our pleasure to provide our services. All the best. 5 Star Cleaning Team

    Reply created 22 Sep 2020
  • Review from Customer of 5 Star Cleaning
    Rating: 5 out of 5
    Review left on 17 Sep 2020

    Garage water damage

    Very professional, helpful, supportive, quick response There was an odorous smell in my garage from water damage. Received quick response, at my home within hour or so, and Problem resolved

    Answer from pro:

    Thank you so much for your great review and your interest in our Water damage restoration services. We greatly appreciate your recommendation, It was our pleasure to provide our emergency services. All the best. 5 Star Cleaning

    Reply created 20 Sep 2020
  • Review from Customer of 5 Star Cleaning
    Rating: 5 out of 5
    Review left on 7 Sep 2020

    Professional Carpet Cleaning

    HomeStar Cleaning Co. did an amazing job cleaning my wall to wall carpeting on the second floor of my townhome. Daniel and Bob were informative about the process and were able to leave my carpets pet-stain free! I was delighted with the results and would highly recommend them to all.

    Answer from pro:

    It was a pleasure to help you with your moving out cleaning! We are very happy to hear you are happy with the final results. Thank you for trusting our company. Best of luck in the future!

    Reply created 10 Sep 2020
  • Review from Customer of 5 Star Cleaning
    Rating: 1 out of 5
    Review left on 29 Aug 2020

    Profession Cleaning

    We were in a pinch to find professional cleaners within a 24-hour period. 5 Star was able to find cleaners for us which was amazing. That said, the cleaners arrived and we received a low quality clean at best. The living room shelving and tables still had coffee stains, kitchen and kitchen appliances were not moved and stains and garbage was left on the counters, the kitchen garbage can was not move and large stains where left on the floor and bathroom mirrors still had water stains on them, the couch was not cleaned between the cushions nor underneath). Over all our service took two people to clean nearly 4 1/2 hours with a 2500 sq ft house and was charged over $600.

    Answer from pro:

    Thank you dear Kayla for your business and trust in our cleaning services, Your husband , you and Lisa from 5 Star Cleaning were agreed on providing you with house cleaning services on under 12 hours notice for Saturday morning , we provide the details of cleaning involved and cost, which you agreed by signing our authorization papers. Our cleaning crew with Suulpies were arrived on time at 8.30 am and ready to work. We have over 40 pictures of before and after cleaning to show how much cleaning done at your house. You guys were home while cleaning took place. They spend , over 13 hours of cleaning by 2 cleaners. After cleaning was done your husband check every where with our cleaning supervisor and was impressed with cleaning result, then Lisa from our office called for follow up and your husband had couple of small issues, that small areas in living room shelves still dusty, and cleaner did not put crib back , after cleaning under to its exact position and he was happy and said process the payment, We were very surprised to see your review of issues that you mentioned, we tried to reach you to discuss this further, and left message. We greatly value Open communication in resolving any issues with our services. At 5 Star cleaning, our customer satisfaction is our first priority and we do our best to provide great services as we would do our own. In Regards to cost and hours of services , we always get verbal and singed authorization forms, to make sure we are all in the same page, We are looking forward to hear from you soon, regarding to these feedback discrepancy that we got from you, All best 5 Star cleaning Team

    Reply created 1 Sep 2020
  • Review from Customer of 5 Star Cleaning
    Rating: 5 out of 5
    Review left on 13 Aug 2020

    Rug and house cleaning

    This is the first time I hired 5starcleaning to come clean my house. They were able to book me very fast and send 3 people who I absolutely loved. They were on time, so clean, all wore masks and such nice people. My rugs were also very dirty and they mentioned that their company had technicians that could easily come pick them up and clean them for me. So I gave it to them and they took it to their factory to have them cleaned. After 8 days they brought my rugs back and they looked so much better then I ever imagined, looked completely brand new. I thank them for their patience and amazing communication. I highly recommend this company for sure !

    Answer from pro:

    Thank you so much for your great review and very kind words. It was our pleasure to provide our house and rug cleaning services. We appreciate your feedback, your recommendation and your trust for 5 Star Cleaning services. Looking forward to provide our services to you in near future. All the best. 5 Star Cleaning Team

    Reply created 13 Aug 2020
  • Review from Tara
    Rating: 0 out of 5
    Review left on 26 Jul 2020

    Not happy with the service provided

    Hired this company for a last minute deep clean as I was getting my condo ready to sell. My condo is 2 bedroom with a full bath and a 2 piece bath. It's about 1200 square feet. I was told I needed to hire 2 cleaners and would it be a 4 hour minimum. The first cleaner arrived on time but was not wearing a mask and proceeded to try to shake our hands.. (this is during covid).. not impressed. Also the cleaner had brought her own vacuum and mop which from reading other companies policies this is not hygienic as there is cross contamination risk... The second cleaner still wasnt there when we left. We called to check in on how things were going at the 4 hour mark and were told they were nearly done and we would come back in about 30 minutes. We got back to the condo about 45 minutes after that and they were still cleaning. Neither cleaner was wearing a mask! They cleaned a bit longer and we were caught off guard when they proceeded to mop the floors and then were gone. We had thought they would ensure we were satisfied before leaving. There was still a toy underneath the tv stand, the rug was obviously not cleaned underneath as the floor was filthy when we lifted up the rug. The dryer still was full of dryer lint as well. The lady called afterwards to check how it went and I let my boyfriend speak to her. We told her about our issues and how we could not believe how it took them 5.5hrs to clean my condo, especially since the place was decluttered and not very dirty. We felt like we were taken advantage of and that the cleaners had purposely taken longer than required in order to be paid more. Also they add on a 10% required tip to the bill which is ridiculous. You should not force a tip, a tip should be given for a job well done (which it was not) I would not recommend this company. I was charged $550 for this clean and other people (who have worked for other cleaning companies) were shocked by the price.

    Answer from pro:

    Thank you for your review dear Tara. We tried to contact you to discuss the issues in your review, but we have not heard back from you, House Cleaning services are consistently being preformed by 5 Star Cleaning staff every single day. We have received overwhelming great reviews and happy customers. All of our staff on the phone make sure to understand each of our customers goals and budget to ensure the best results. Unfortunately there was a disconnect with the amount of work your place needed and the budget you had for the cleaning service. 5 Star Cleaning will never force upon extra charges, hours or tip which in your case, we did not charge you. The report we received from our staff, mentioned the tremendous amount of dirt and physical work required. Emptying all cabinets full of silverware and cupboard for cleaning, heavy dusting, emptying the fridge full of food for cleaning, grime and caked on dirt removal from tub, scraping paint off balcony glass, and the rest your place.. Having so many expectations for hard work, and specific request takes time. The cleaning is always based on the cleaning needs, 5 Star Cleaning strives for complete transprerency and communication before, during and after the job. Therefore, the prices and hours are all clearly stated and explained. If you wish Please contact us to discuss this further. 5 Star Cleaning Team

    Reply created 1 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2020

    Dining chairs and area rug

    Great service! Both our dining chairs and area rug turned out looking like new after 8 years of wear! So happy with the results. I may have misunderstood but the total cost came out way higher than what was quoted. He told me $220 for chairs and rug together but it ended up being $700. I’m still very happy with the service at that price.

    Answer from pro:

    Thank you so much dear Shannon for your great review and feedback, It was our please Yee to provide our Uphostery and rug cleaning services. In regards to cost, your rug has been taken to our plan to be cleaned professionally , both your dinning chairs and rug were scotch guarded 3 coats as well , We greatly appreciated your referral and your recommendation . Stay safe and all the best. 5 Star Cleaning Team

    Reply created 2 Jul 2020
Get in touch