5 Star Cleaning reviews (498)

Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Dec 2017
Whole House
Excellent work done! They showed up on time every huge there was a snow storm.
Answer from pro:
Thank you so much dear Tom for your great review and we appreciate your business. Have a safe and happy holidays .
Reply created 27 Dec 2017
Review from Michelle
Rating: 5 out of 5
Review left on 17 Dec 2017
General house cleaning
The cleaners were very punctual, considerate and payed attention to the details. They were very agile. I am definitely calling them again and would also recommend to others.
Answer from pro:
Thank you dear Michelle for your great review and your business. We appreciate your referral. Best wishes and Happy holidays to you.
Reply created 19 Dec 2017
Review from Customer of 5 Star Cleaning
Rating: 5 out of 5
Review left on 4 Dec 2017
Sofa microfibre, leather couch and caret all clean and nice smelling!
I have a lot of animals, and Bo Geran of 5 star rug and carpet cleaning did a wonderful job cleaning all my couches and rugs....they smell wonderful for the holidays! Peggy V
Answer from pro:
Thank you so much dear Peggy for you on going business and your great review. It is always our pleasure to provide our services. Happy holidays to you and your dear family. 5 Star Cleaning Team
Reply created 4 Dec 2017
Review from ADRIANA PRIETO
Rating: 5 out of 5
Review left on 16 Oct 2017
cleaning services
I like to work with you because you are serious about work and when you are satisfied with the payment. They are very kind and are always there to answer my questions
Answer from pro:
Thank you for your great review and your positive feedback. We appreciate your business. Thanks for referral. All the best 5 Star Cleaning Team
Reply created 17 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Oct 2017
living room rug
good quality-perfect service - I recommend!!! pick up and drop off on time!i will use that company more!
Answer from pro:
Thank you for your great review and your business. We appreciate your referral. Looking forward to provide our services to you again. 5 Star Cleaning Team
Reply created 17 Oct 2017
Review from ADA Properties
Rating: 5 out of 5
Review left on 12 Oct 2017
Entire building cleaning including kitchens and boardroom.
5 Star Cleaning provided excellent service with only a few days notice of the building being vacated and providing a thorough cleaning for the new owners top to bottom. Great service and attention to detail.
Answer from pro:
Thank you so much Mr. M. K. for your co-operation with our cleaning crews, your trust, your excellent review and your business. It was our pleasure to provide our outstanding detailed services to you. We are very glad we met your expectation. Looking forward to provide our services again. All the best. 5Sta Cleaning Team
Reply created 13 Oct 2017
Review from Customer of 5 Star Cleaning
Rating: 2 out of 5
Review left on 29 Sep 2017
Rude followup
Had them clean an area rug a few years ago. The rug is worth maybe $500. To their credit, they did a good job, but the price was really, really high. Way higher than I was quoted. Whatever. It was clean and I was happy with the outcome. One off, right? No. Four years later they are still calling me for followup business. My place is hardwood, guys. I have that one small area rug and at this point I'd just pay for a new one to replace it over having it cleaned. I get it, you're going to call your customers for followup business, but the last time I spoke to your service rep they were outright rude. They asked why I wasn't interested to which I kindly stated I didn't need the service and if they could take me off the calling list. Without so much as a confirmation I was hung up on. Awful customer interaction. If you won't confirm my removal next time I hear from you I'll just chalk it up to harassment and proceed via appropriate channels.
Answer from pro:
We are Very sorry to upset you by calling you for services reminder. Please provide your name so we will not call you next time. I am happy to hear that your rug was cleaned and you were happy with the outcome. Just for your information or others, our cleaning quote is not based on the rug value, for example, if a rug worth $10,000.00 we are not going to charge more than a rug that worth $500.00. We send 2 technician with truck, free pick up and delivery, rug taken to plant, crew of 8-10 people in plant work in different section to clean a rug inside out, all fringes get clean by hand, with the process day of 5-7 business day will be clean then you see the outcome, very clean rug that make you happy. We do not like to see our customer angry and we apologize for your feeling this way. Thank you for your business.
Reply created 1 Oct 2017
Review from Chaz
Rating: 4 out of 5
Review left on 16 Sep 2017
Carpets, Tiles & Couch
I have used 5 Star on 2 occasions and found them to be prompt, professional, courteous and efficient. The quality of their workmanship was what I had expected and would have no hesitation to recommend them.
Answer from pro:
Thank you so much dear Al for your ongoing business, your great review and the referral. It is our pleasure to provide our services to you. All the best. 5 Star Cleaning Team
Reply created 18 Sep 2017
Review from Louise Mate
Rating: 5 out of 5
Review left on 13 Sep 2017
Area Rug Cleaning
This is the second time that we have used 5 Star for carpet cleaning and both times Bob & Daniel have done an exemplary job. The rugs (1 10' x 12' off white and 2 5' x 7 ' patterned) have been returned in pristine condition and they even put back the furniture! Bob delivered on his promise that the rugs would be ready in one week. I would definitely use 5 Star the next time that we need our rugs cleaned & scotch guarded.
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Aug 2017
Rug cleaning services
We received amazing services from Bob and his helper from 5 star cleaning. They took my rugs in the worst disgusting version possible and brought it back in great cleaning result. They also fixed the fringes that my cat has chewed it ip, great customer services and free pick up and delivery. We will use their services again and we recommend them