Tom replied super quickly to my inquiry, booked with him at a convenient time and met him at the house. He worked with my agent, had already been on the roof and had photos to show me before I even got there, and was very clear about the process and how the inspection worked. After each floor, he carefully walked me through all his findings - this guy has an incredible eye for detail and knowledge, and can explain it clearly to absolute non-experts like me. He pointed out various potential issues on the property, but also let me know what was an actual concern and what are things I should simply be aware of or what I should keep my eye on in the future. He does a great job at balancing awareness without creating unnecessary fear. The report is helpful both to understand what I'm getting into for buying - but even more for the maintenance of the property in the future. This was not what I expected in a home inspection! Highly recommended.