After 10 years of procrastinating we finally decided it was time to get rid of the old original furnace that came with our house built in the 1980s. After a couple of different quotes and interviews from other companies we finally decided on hiring Airco as a couple of people incl family members had recommended them. We also liked the idea of supporting a local company right in our own city. There was no sale pressure at any point. Dan was extremely informative and even had all the details about all the current rebates. He spent a good solid hour on his first visit to give a quote, looked at all our vents in the house, listened to our concerns etc. and did not over promise anything. They were not necessarily the cheapest but the feeling of getting quality and being in good hands with people that knew what they were doing was also very important. Turns out there were big issues with the way a previous owner had messed around with our old system. William and Jonathan took their time on the first day of install and was able to pinpoint it and get it corrected properly so we would not be putting strain on our new system. I think William said he had never seen anything quite that bad before. They finished early December and I am still in disbelief every time I walk into our home and feel warmth. The way our house is built and set up makes heat distribution a bit tricky and yes, there is one particular room I wish would get just a tad bit warmer without feeling like we are burning up in other rooms. Dan has even been out and answered my questions and concerns regarding that, again very patiently and has given suggestions. We will try them all out next winter as we get more used to the system; but we seem to finally have a system that works flawlessly and quietly. We were used to using our natural gas fireplace a lot along with a powerful electric heater for a big chunk of the winter - not any longer!!! Airco's quote was very detailed and Dan was tremendously patient in answering a barrage of questions both via emails and phone calls. I have zero knowledge about HVAC systems, just knew that I was tired of being cold and listening to our old noisy system. William was just as patient once all the work had been completed. They put in a new furnace, a central heat pump, and a new hot water tank. He had a ton of information and after he and Jonathan had spent three solid and very long days getting our new system just right he still seemed to have all the patience and time to answer all our questions. There were a couple of very small issues that came up within days after install, Airco was quick in answering my phone call/email and had Jonathan out right away to correct it and even apologize for the small issue - I had more questions for him since he was here and he did not mind answering them even though I knew it was a very busy season for them. Can I also add, how well they maneuvered around Covid safety especially for the month of Dec 2020 - very well done, keeping their distance, using masks whenever we needed to ask them questions etc. William takes great pride in his job, is very detailed and makes it look as neat and tidy as possible. We have had the heat pump AC running a couple of times on hot days and it seems to work really well. I don't ever want to move house again after finally getting this done. I think we hired the right people for the job. Thank you Airco ( Dan, William and Jonathan).
