Rooter Man GTA reviews (393)

Review from Dagnachew Balecha
Rating: 5 out of 5
Review left on 21 Mar 2018
Clogged Washroom
My toilet was clogged and I had severe drain issues causing a loud rumbling in my basement. I decided to call rooter man and Alex came right away. He unclogged the toilet and solved the water and noise issue. He explained the issues within my drainage step by step and helped me understand how the water backed up. He brought a video camera tool to show the work he was doing. Alex was very professional and respectful. I was very glad I called this company and I was more than satisfied with Alex's service.
Answer from pro:
Thank you so much for your kind review. At Rooter-man we do our absolute best to make sure the customer fully understands any problems they may have with their drains or plumbing. If you should need us for anything more please dont hesitate to give us a call and we will be more than glad to be of service to you. Have a wonderful day!
Reply created 23 Mar 2018
Review from Arthur
Rating: 5 out of 5
Review left on 17 Mar 2018
leak
We had a leak in our ceiling. Neil and Lamar came promptly, explained everything (including price) at each step. They were polite and friendly. They quickly located and addressed the problem. They then cleaned up afterwards so efficiently that the only evidence they had ever been in our home was the fact that the leak had stopped.
Answer from pro:
Thank you very much for your kind words, Arthur. We appreciate you taking the time out to share your experience with us. Neil and Lamar are truly a gem to have on our team and we count ourselves lucky for customers like you. We look forward to working with you again in the future!
Reply created 23 Mar 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Mar 2018
Sump pump installation
Redo piping on existing sump and install a secondary backup Very professional work. And better install than original builder installation
Answer from pro:
Thanks for the awesome review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you! Please give us a call should you need any service in the future.
Reply created 23 Mar 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 13 Mar 2018
Drain Blockage Clearance
Very friendly call from office regarding timing availability, scope of work, and estimated quote. Staff (Neil) was also very friendly, helpful, and prompt with the work performed. Very satisfied.
Answer from pro:
Thank you very much George for taking the time to write Rooter-Man a review about our company. It was a pleasure to do business with you and should you require any plumbing or drain service in the future.. please give us a call and we will be happy to be of service to you.
Reply created 16 Mar 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 4 Mar 2018
External sewer pipe replacement
Alex and team replaced the external sewer line from the house to the main city line. Big job, deep holes were dug, mounds of earth but by day 3 the front garden was back to the way it was. The job was done carefully, neatly and professionally.
Answer from pro:
Thank you Celly for choosing Rooter-Man for your old clay sanitary sewer replacement needs. Our crews are ready to execute on demand when it comes to sewer and Drain emergencies and a clean finished product is something we emphasize on. Thank you for your business and this kind review.
Reply created 7 Mar 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Mar 2018
Blocked Kitchen sink
Professional, polite and timely. They came the same day and had the problem fixed quickly. Everyone I dealt with at RooterMan had the patience to answer my questions, and I didn't get the pressured sales pitch that I've felt from other plumbers. They were fast and thorough and didn't leave a message. Thank you!
Answer from pro:
Thank you Lydia for taking the time to review Rooter-Man. We are happy we were able to solve your issues with your blocked kitchen sink and to have gained a happy new customer.
Reply created 6 Mar 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 27 Feb 2018
Kitchen sink plugged
Alex was excellent. He was very thorough and walked me through the process from the assessment of the issue, identifying the source of issue and also provided steps in preventative maintenance moving forward. Alex was very personable and professional and has a great career ahead of him. He is someone I would hire for my business.
Answer from pro:
Thank you for choosing Rooter-Man Drain Service for your blocked kitchen sink. Our staff here at Rooter-Man specializes in blocked kitchen sinks and in all other Plumbing and drainage issues that a homeowner or business owner may encounter. thank you for this review!
Reply created 28 Feb 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Feb 2018
professional team
I knew this name by a glance of their work truck with logo in neighbourhood. Last week when we found basement flooding issue, the first image flashed up is "rooter man", So i decided to give it a shot. Impressively job done so far, their teams boot on ground just in 30 min after call, and professional inspection led by owner of Stephan , a smile gentleman ,was completed in 15 min thoroughly and a thoughtful solution with an affordable offer was presented. We took it and they just work on spot right away. Everything behaved in professional way ,quietly and neatly. Anyway, i am far more than happy about their service , and ready to refer them to my friends.
Answer from pro:
Thank you Tiger for choosing Rooter-Man Plumbing and Drain Service for your basement flooding needs. it was an unfortunate situation however our expert teams where able to solve your drainage issues. thank your for this fine review.
Reply created 26 Feb 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 20 Feb 2018
Leaky pipe/Replaced 2 pipes and elbows...
We encountered a leaky pipe (above water heater) on Sunday morning being 2/18. Upon calling Sandy @ Rooter-Man, a plumber (Neil) was dispatched that afternoon and completed the work by 5.00PM on 2/18!
Answer from pro:
We are happy that we were able to repair your leaky pipe. Rooter-Man prides itself on professionalism and promptness. Thank you taking the time to write this review.
Reply created 22 Feb 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Feb 2018
Service Pipe Replacement / Back Flow Preventer / Sump Pump
As a result of a sewer back up, my service pipe required replacement in order to swap out the clay pipes for upgrade ABS. It was a very difficult job given the high water table in the area. Alex and his team did an amazing job. They take pride in their work and ensure the highest quality. While many may have walked away from this job, given the water table, Alex dealt with the challenges to complete the job. Would highly recommend!
Answer from pro:
Thank you Scott for choosing Rooter-Man for your sewer and drainage requirements. At Rooter-Man we truly specialize in the replacement of old clay pipes and sewer backwater valve installations and no matter the level of difficulties that we encounter we are prepared and equipped with the latest technologies to get through any obstacles. thank you for your business.
Reply created 20 Feb 2018