First Class Flooring reviews (47)

Thank you so much for the kind review. We like challenges like this. Rift and quarter cut is our specialty so we welcome all the other challenges that comes with it. At the end we know the result will be magic. enjoy your floors

Thank you for your feedback. First and foremost, I would like to apologize on behalf of everyone here at first class flooring that you had a negative experience. I understand that two purchases were made for the same product. The first transaction- Dating June 17, 2020 to our knowledge from start to finish was satisfactory and at that time you had asked to set aside additional material for a second project. (the transaction to which you are referring) As store policy states, we require a deposit to hold material for any client. We did in fact receive a deposit to hold that material for you, which was an in stock promotional product, the deposit was placed to ensure the items were not sold to anyone else. The product sold to you was a vinyl made by TORLYS, which is far superior to a any vinyl flooring products offered at big box stores such as lowes, home depot etc. There are a number of factors which prove this to be true- including the fact the product in question has a microban feature which kills up to 99.9% of germs on impact and typically runs a cost of $4.89 retail. We sold this product to you at $3.29, which, is a significant discount. With regards to the cancellation fee- It is clearly stated at on each invoice that there will be a cancellation fee of 10% not a “restocking fee”. We have been holding this material since June and there are costs associated with doing so, this policy covers those costs should orders be cancelled. First class flooring has a great amount of sympathy for each and every person and business impacted by this horrible pandemic and in no way do we intend to showcase that we are not. We are simply following store policy. I apologize for the delay in receiving your refund, however we are pleased to confirm that you have received your refund and hope to continue to do business with you in the future.

Thank you so much. We love to hear back from our customers. Our goal is to give our client a good shopping experience along side with the best product and services. Thank you again

Thank you very much for your feedback Joe. We specialize in all kinds of high quality flooring such as: solid hardwood, engineered hardwood, vinyl flooring, cork flooring and laminate flooring as well.

Thank you very much for your feedback Mr. Ishmael. This is what we do with every customer and we'll always satisfied their needs. Enjoy your new engineered hardwood flooring and if you do have any other new projects, please do not hesitate to give us a call.

Thank you so much for your feedback Vivian, First Class Flooring pays close attention to detail for the best results!

Thank you! It was a pleasure working with you to find your perfect flooring. Enjoy your new flooring and hope to see you again.